How to contact the casino support service?
You can contact Vip Room Casino support primarily through their 24/7 live chat feature on the website, by phone via their UK support number, or by sending an email to [email protected] for assistance.
- Direct message
- Leave a review
- Bookmark
- Share
- Report
- prev
- next
What contact methods are available for customers?
Live chat 24/7, email support, phone support via UK number.
Casino website
https://www.viproomcasino.live
Casino launch date
Specific launch date information for Vip Room Casino is not publicly verified; generally, online casinos provide launch dates on their About Us or Terms pages.
Gaming license
Vip Room Casino holds a gaming license issued by the jurisdiction of Curacao, a common regulator for many online casinos.
Casino headquarters location
Not explicitly stated for Vip Room Casino; industry practice places many online casinos' headquarters in offshore or licensing jurisdictions like Curacao or Malta.
License jurisdiction
Curacao
Is there live chat on the website, does live chat work 24/7, and how long does it take to respond in chat?
Yes, there is live chat available 24/7 on the Vip Room Casino website, with rapid response times usually within minutes.
Is there a contact form on the website?
Yes, a contact form is available on the Vip Room Casino "Contact Us" page for submitting queries.
Technical support email
VIP support email
No specific VIP support email publicly listed; VIP support is typically handled through dedicated account managers or via the main support contact.
Complaints email
Not specifically provided; complaints are generally handled through the main support email or via escalation through customer service.
Finance department email
Not publicly listed; financial inquiries are usually directed through the primary support channels or a specific email if provided upon request.
Security service email
No dedicated security contact email publicly available.
Support hotline phone number
A UK phone number is mentioned for customer contact, but the exact number is not publicly specified in the available sources.
VIP line for premium customers
No dedicated VIP phone line explicitly listed.
Separate complaint line
Not publicly listed.
Technical support
Available via live chat 24/7 and email; common industry practice involves responding to technical issues promptly with troubleshooting assistance.
Financial department
Typically accessible through the main support channels; specific contacts may be provided upon account registration or request.
Security service
Contact through main support; responsible for account security issues and investigation of suspicious activity.
Telegram support account
Not publicly available.
WhatsApp support account
Not publicly available.
Viber support account
Not publicly available.
WeChat support account
Not publicly available.
Facebook page
Not explicitly listed; many casinos maintain Facebook pages linked from their website.
Instagram page
Not explicitly listed.
Twitter/X page
Not explicitly listed.
LinkedIn page
Not explicitly listed.
YouTube channel
Not explicitly listed.
Telegram channel
Not publicly available.
Discord server
Not publicly available.
Are there video calls with consultants?
Video call support is generally not a standard offering in online casino customer service.
Is there a ticket system (helpdesk)?
Industry standard includes a ticket-based helpdesk accessed via email or the contact form to track customer issues.
Is there a mobile app with support chat?
No confirmed dedicated mobile app for Vip Room Casino with embedded support chat is publicly listed.
Are push notifications supported?
Push notifications for customer communications are not commonly featured unless a mobile app exists.
Is SMS support available?
SMS support is generally uncommon for online casino customer service.
Can I request a callback?
Callback services are not typically standard but may be offered in some VIP support setups.
Are there forums or communities related to this casino?
No official forums or communities related specifically to Vip Room Casino are publicly identified.
Is there a mobile app for contacting support?
No verified mobile app solely for contacting support is available.
Are Zoom/Teams consultations possible?
Video consultation platforms like Zoom or Teams are not standard for casino support.
Is support available on weekends and holidays?
Support is available 24/7 including weekends and holidays through live chat and email.
What are the support service operating hours?
24 hours a day, 7 days a week.
Supported languages
Main language supported is English; additional languages may be offered depending on user location and demand, though specifics are not detailed.
Service regions
Typically serves regions allowed under Curacao licensing, which often includes many international markets excluding restricted countries.
Can I contact support without registration?
Support via live chat and contact form is generally accessible without requiring registration.
Can I send documents through chat?
Document upload is often supported via email and secure support portals but may not be available directly through live chat.
Privacy policy link
Available on the casino website, typically at https://www.viproomcasino.live/privacy-policy or similar.
Terms of service link
Available on the casino website, typically at https://www.viproomcasino.live/terms-and-conditions or similar.
What to do if I forgot my account password?
Use the "Forgot Password" link on the login page to initiate a password reset via email.
How to restore access to a blocked account?
Contact customer support to verify identity and resolve issues related to account blocking.
Why is my account blocked?
Common reasons include suspicious activity, verification failures, breach of terms, or self-exclusion requests.
How to change profile information?
Profile info can usually be updated via the account settings in the user dashboard or by contacting support.
What to do if I suspect my account has been hacked?
Immediately contact support to secure the account and change passwords; follow recommended security protocols.
How to set up two-factor authentication?
If offered, can be set up via account security settings, typically involving a mobile authenticator app.
Why am I not receiving SMS confirmation codes?
Check phone number accuracy, network issues, or SMS blocking; contact support for assistance.
How to delete my casino account?
Submit a request through customer support for account deletion as per privacy policies.
What to do if I can't log into my account?
Verify login credentials, check for account restrictions, use password recovery or contact support.
How to check account login history?
Some casinos provide login history in account settings; otherwise, request it from support.
Why is document verification required?
Verification is required to comply with KYC regulations, prevent fraud, and ensure responsible gaming.
What documents are needed for verification?
Typically includes government-issued ID, proof of address, and payment method verification documents.
How long does document verification take?
Processing generally takes from a few hours up to 72 hours depending on workload.
What to do if documents are rejected?
Resubmit documents ensuring they are clear, valid, and meet the casino's specified requirements.
How to upload documents for verification?
Via the secure upload portal in the user account or by email attachment to the support team.
Why does my account require additional verification?
Triggered by suspicious activity, large transactions, or regulatory requirements.
Can I have multiple accounts?
Most casinos prohibit multiple accounts per player to prevent fraud and abuse.
How to report suspicious activity?
Contact customer support immediately with details of the suspicious activity.
What to do if I lose access to my email?
Contact support and provide identity verification to update email address on the account.
How to change phone number in my account?
Update via account profile settings or by contacting customer support.
Why are my account functions limited?
Restrictions could be due to pending verification, self-exclusion, or regulatory compliance.
How to set deposit limits?
Typically accessible in account responsible gaming settings to help control gambling spending.
What is self-exclusion and how to activate it?
A responsible gaming tool allowing players to block access for a set period; activated via support or account settings.
How to temporarily freeze my account?
Request a temporary suspension or timeout period through customer support or account controls.
What to do if I suspect fraud?
Report immediately to customer support with all relevant details for investigation.
Why is my deposit not going through?
Could be due to payment method issues, limits, or technical errors; verify details and contact support.
How long does withdrawal processing take?
Withdrawals commonly process within 24 to 72 hours; bank transfers may take longer.
What fees are charged for transactions?
Most casinos do not charge fees but payment providers may; check terms for specifics.
Why was my withdrawal request declined?
Reasons include verification issues, suspicious activity, or insufficient funds.
What deposit methods are available?
Common deposit methods include credit/debit cards, e-wallets, bank transfers, and cryptocurrencies in some cases.
What are the minimum and maximum deposit amounts?
Varies by method; typically minimum deposits range from €/$10 to €/$20.
Minimum deposit amount
Usually around €/$10, depending on payment method.
Maximum deposit amount
Depends on casino policy and payment method; often varies widely.
How to cancel a withdrawal request?
Contact support immediately as cancellations are time-sensitive and may not always be possible.
Why is my withdrawal taking so long to process?
Delays may be due to verification checks, payment provider processes, or high volume.
Can I withdraw to a different card?
Most casinos require withdrawals to the original deposit method for security reasons.
What to do if money was debited but not credited?
Contact support with transaction details for investigation.
How to check the status of a financial transaction?
Via account transaction history or by contacting customer support.
Why are financial operations blocked?
Could be due to pending verification, suspicious activity, or regulatory compliance.
What documents are needed for large withdrawals?
Additional proof of source of funds and identity verification are commonly required.
Are there withdrawal limits?
Yes, withdrawal limits are imposed to manage risk and comply with regulations.
How do refunds work?
Refund policies vary; usually funds are returned to the original payment method after processing.
What to do with failed payments?
Verify payment details and contact support to retry or resolve the issue.
Can I change the withdrawal method?
Usually not if funds are already processed; request support guidance.
Why is proof of funds source required?
To comply with anti-money laundering regulations and ensure legal legitimacy of funds.
How to get a financial transaction statement?
Request from customer support or download from account transaction history.
What to do if a payment is stuck?
Contact support with transaction details for troubleshooting.
What currencies does the casino accept?
Commonly accepts major currencies like EUR, USD, GBP, and sometimes cryptocurrencies.
Is there currency conversion?
Currency conversion is usually automatic via payment providers with applicable rates.
How do cryptocurrency payments work?
Crypto deposits and withdrawals are processed through wallet addresses using blockchain technology.
What to do with payment system errors?
Contact support with error details for assistance.
Can I return an erroneous deposit?
Contact support immediately to request reversal of erroneous deposits.
Why won't the game load?
Could be due to browser issues, internet connection, or system requirements; clear cache or try another browser.
What to do when there's a game crash?
Reload the game, clear cache, or contact support if issue persists.
How to report a game error?
Contact support with details including screenshots if possible.
Why did my winnings disappear after a crash?
Rare but possible; contact support to investigate and resolve.
Game sound not working - what to do?
Check device volume, browser permissions, or game settings.
Game lagging or freezing - how to fix?
Clear cache, close background apps, ensure stable internet.
Why isn't my bet being counted?
Could be due to server sync issues; refresh or contact support.
How to check game round results?
Usually available in game history or on the round summary screen.
What to do if the game is not responding?
Reload the game or contact support.
Why are some games unavailable?
Due to regional restrictions, licensing, or maintenance.
How to clear cache for better game performance?
Clear browser cache and cookies in browser settings.
Problems with game display on mobile device?
Update app or browser, check compatibility, or contact support.
What to do if bonus didn't activate?
Check terms and conditions, and contact support with your issue.
How to check bonus wagering requirements?
Available in the promotions section or bonus terms.
Why aren't bonus points being credited?
Could be due to inactivity or terms not met; ask support for details.
How to participate in tournaments and promotions?
Register and follow instructions on the promotions page.
What to do if promo code doesn't work?
Verify code validity and terms; contact support if issues persist.
Why is Live Casino unavailable?
Could be due to maintenance or regional restrictions.
Problems with video streaming in live games?
Check internet speed, update browser, or contact support.
How to report a technical glitch?
Contact customer support immediately with details.
What to do if the website won't load?
Check internet connection, clear cache, or try another browser.
Browser compatibility issues?
Use supported browsers listed by the casino; update browsers regularly.
How to update Flash Player or other plugins?
Most casinos now use HTML5; Flash is generally not required.
What to do with slow website loading?
Clear cache, check connection, or try during off-peak hours.
How to get technical support for games?
Contact customer support via live chat or email for game issues.