How to contact the casino support service?
You can contact Vivaro Casino support primarily via live chat on their website for quick responses or by email for detailed inquiries.
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What contact methods are available for customers?
Live chat, email support, and possibly social media; no verified phone or messaging apps confirmed.
Casino website
https://www.vivaro.us
Casino launch date
Vivaro Casino was launched in 2024.
Gaming license
Vivaro obtains its gaming license from the Curaçao Gaming Authority (license number 8048/JAZ).
Casino headquarters location
The headquarters are located in Yerevan, Armenia.
License jurisdiction
Licensed under the jurisdiction of Curaçao and also holds Malta Gaming Authority and UK Gambling Commission licenses.
Is there live chat on the website, does live chat work 24/7, and how long does it take to respond in chat?
Yes, there is live chat support available 24/7. Response times are typically quick, often under one minute after initial chatbot engagement.
Is there a contact form on the website?
No specific verified information about a contact form; usually, licensed casinos provide one on support or contact pages.
Technical support email
VIP support email
No verified VIP support email publicly available.
Complaints email
No specific complaints email publicly available; general support email is used.
Finance department email
No specific finance department email publicly available.
Security service email
No specific security email publicly available.
Support hotline phone number
No verified phone support number publicly listed.
VIP line for premium customers
No dedicated VIP phone line reported.
Separate complaint line
No dedicated complaint phone line confirmed.
Technical support
Available primarily via live chat and email; accessible 24/7.
Financial department
Contact mainly through support email; no separate details public.
Security service
Handled internally; no direct public contact email or phone.
Telegram support account
No official Telegram support account confirmed.
WhatsApp support account
No official WhatsApp support number confirmed.
Viber support account
No official Viber support account confirmed.
WeChat support account
No official WeChat support account confirmed.
Facebook page
No specific official Facebook page found.
Instagram page
No specific official Instagram account found.
Twitter/X page
No official Twitter/X account verified.
LinkedIn page
No official LinkedIn company page publicly verified.
YouTube channel
No official YouTube channel confirmed.
Telegram channel
No official Telegram channel confirmed.
Discord server
No official Discord server information publicly available.
Are there video calls with consultants?
No verified information about video call support availability.
Is there a ticket system (helpdesk)?
No explicit information available; many casinos use ticketing but not confirmed here.
Is there a mobile app with support chat?
Vivaro Casino currently has no mobile app; support chat is available on mobile website.
Are push notifications supported?
No verified information on push notification support.
Is SMS support available?
No SMS support confirmed.
Can I request a callback?
Callback service is not publicly stated as available.
Are there forums or communities related to this casino?
No official forums or community platforms publicly linked.
Is there a mobile app for contacting support?
No dedicated mobile app for support contact is available.
Are Zoom/Teams consultations possible?
No information about Zoom or Teams consultations.
Is support available on weekends and holidays?
Support is available 24/7 including weekends and holidays.
What are the support service operating hours?
24 hours a day, 7 days a week with live chat and email.
Supported languages
Support is primarily in English; other languages may be limited or unavailable.
Service regions
Support serves players primarily in 34 U.S. states where the casino operates, plus other unrestricted regions.
Can I contact support without registration?
Yes, support via live chat and email is generally accessible without registration.
Can I send documents through chat?
No official confirmation on document upload capability through chat; usually via secure upload in account area.
Privacy policy link
https://www.vivaro.us/privacy-policy
Terms of service link
https://www.vivaro.us/terms-and-conditions
What to do if I forgot my account password?
Use the "forgot password" link on the login page to reset via registered email.
How to restore access to a blocked account?
Contact support via email or live chat to verify identity and request restoration.
Why is my account blocked?
Common reasons include suspicious activity, verification failures, or breaches of terms.
How to change profile information?
Profile updates are usually done through the account settings section on the website.
What to do if I suspect my account has been hacked?
Immediately contact support, change your password, and enable two-factor authentication if available.
How to set up two-factor authentication?
If offered, activate 2FA in account security settings via authenticator apps or SMS codes.
Why am I not receiving SMS confirmation codes?
May be due to network issues, incorrect phone number, or carrier blocking; contact support.
How to delete my casino account?
Contact customer support with a deletion request; provide verification details as needed.
What to do if I can't log into my account?
Check username/password, use password reset, clear cache, or contact support for help.
How to check account login history?
Some casinos provide this in account settings under security or login history; verify on site.
Why is document verification required?
Verification is required for anti-money laundering (AML), identity confirmation, and legal compliance.
What documents are needed for verification?
Usually government-issued ID, proof of address, and sometimes proof of payment method.
How long does document verification take?
Typically 24 to 72 hours depending on volume and completeness of documents submitted.
What to do if documents are rejected?
Review rejection reason, correct issues or provide clearer copies, then resubmit to support.
How to upload documents for verification?
Usually via a secure upload portal in your account or by submitting via email.
Why does my account require additional verification?
Triggered by large transactions, suspicious activity, or regulatory requirements.
Can I have multiple accounts?
Most casinos prohibit multiple accounts to prevent abuse; check Vivaro's terms for specifics.
How to report suspicious activity?
Report immediately via live chat or support email with details of the suspected issue.
What to do if I lose access to my email?
Contact support with identity verification to update email address on file.
How to change phone number in my account?
Update phone number in account settings or request support assistance if not available.
Why are my account functions limited?
Limitations can occur due to incomplete verification, suspicious behavior, or regulatory flags.
How to set deposit limits?
Usually available in responsible gaming or account settings sections for self-imposed limits.
What is self-exclusion and how to activate it?
A voluntary program to block access for set time; activated via the responsible gaming section or support.
How to temporarily freeze my account?
Request account freeze via customer support or use self-exclusion features if available.
What to do if I suspect fraud?
Contact support immediately with details; freeze account access and follow their instructions.
Why is my deposit not going through?
Common issues include payment method problems, bank blocks, or verification delays.
How long does withdrawal processing take?
Withdrawals typically process within 1 to 5 business days depending on method.
What fees are charged for transactions?
Most casinos do not charge fees, but payment providers may; check payment terms.
Why was my withdrawal request declined?
Possible reasons include verification incomplete, account limits, or suspicious activity flags.
What deposit methods are available?
Debit/credit cards, online banking, and cryptocurrency wallets.
What are the minimum and maximum deposit amounts?
Minimum deposits generally start around $10-$20; maximum limits vary by method and player status.
Minimum deposit amount
Approximately $10
Maximum deposit amount
Depends on payment method; often ranges from $1,000 to $10,000 or higher.
How to cancel a withdrawal request?
Contact support immediately; cancellation is subject to processing stage and casino policies.
Why is my withdrawal taking so long to process?
Delays can be caused by verification checks, high volume, or banking processing times.
Can I withdraw to a different card?
Typically withdrawals must go to the same method used for deposit for security reasons.
What to do if money was debited but not credited?
Contact support with transaction details to investigate and resolve the issue.
How to check the status of a financial transaction?
Check account transaction history or contact support for updates.
Why are financial operations blocked?
Often due to pending verification, suspicious activity, or regulatory compliance checks.
What documents are needed for large withdrawals?
Proof of identity, address, and source of funds may be required.
Are there withdrawal limits?
Yes, withdrawal limits are usually set per day, week, or month depending on the casino terms.
How do refunds work?
Refunds depend on payment method and casino policies; contact support for details.
What to do with failed payments?
Contact support with details and try an alternative payment method if needed.
Can I change the withdrawal method?
Usually no; withdrawals must go to the original payment method for security.
Why is proof of funds source required?
To comply with anti-money laundering regulations and verify legitimacy of funds.
How to get a financial transaction statement?
Request through support or access downloadable statements in account section if available.
What to do if a payment is stuck?
Contact support immediately to investigate and resolve any payment processing issues.
What currencies does the casino accept?
US dollars, Canadian dollars, British pounds, Euros, and cryptocurrencies.
Is there currency conversion?
Currency conversion is typically supported with exchange rates applied by payment providers.
How do cryptocurrency payments work?
Deposits and withdrawals via supported crypto wallets are processed similarly to fiat but may have blockchain confirmation times.
What to do with payment system errors?
Contact support, double-check payment details, and try alternative methods if needed.
Can I return an erroneous deposit?
Contact support immediately to request return of mistaken deposits.
Why won't the game load?
Loading issues may be due to internet connection, browser compatibility or temporary server issues.
What to do when there's a game crash?
Refresh the game, clear cache, or contact support if the problem persists.
How to report a game error?
Use live chat or support email to report technical game issues with screenshots or descriptions.
Why did my winnings disappear after a crash?
Report to support immediately; in many cases winnings can be recovered if verified.
Game sound not working - what to do?
Check device volume, browser permissions, or try a different browser or device.
Game lagging or freezing - how to fix?
Clear cache, close other apps, ensure stable internet connection, or change browser.
Why isn't my bet being counted?
Could be network timeout or game glitch; report immediately to support with details.
How to check game round results?
Casino sites usually display round histories or logs under game info or history section.
What to do if the game is not responding?
Refresh browser or app, clear cache, or contact support for assistance.
Why are some games unavailable?
Restrictions due to licensing, geographic location, or promotional conditions.
How to clear cache for better game performance?
Clear browser cache via browser settings or app data cache on mobile devices.
Problems with game display on mobile device?
Ensure device compatibility, latest browser, stable internet; try app if available.
What to do if bonus didn't activate?
Contact support quickly with bonus details and screenshots if possible.
How to check bonus wagering requirements?
Check the bonus terms and conditions on the casino website or ask support.
Why aren't bonus points being credited?
Delays or ineligible play types; verify terms and contact support.
How to participate in tournaments and promotions?
Register for events on the website and follow promotion rules.
What to do if promo code doesn't work?
Verify code validity and expiration; contact support if issues persist.
Why is Live Casino unavailable?
May be due to maintenance, geo-restrictions, or account status limitations.
Problems with video streaming in live games?
Check internet speed, try a different device or browser, or contact support.
How to report a technical glitch?
Use live chat or support email to report with details and screenshots.
What to do if the website won't load?
Clear cache, check internet connection, try different browser or device.
Browser compatibility issues?
Use recommended browsers and update to the latest version for optimal performance.
How to update Flash Player or other plugins?
Most sites no longer require Flash; update browser or follow specific instructions if needed.
What to do with slow website loading?
Clear cache, check connection speed, disable extensions that may interfere.
How to get technical support for games?
Contact support through live chat or email for game-specific issues.