How to contact the casino support service?
Vivo Gaming casino support can primarily be contacted via email and phone. They also provide live chat support on their website for real-time assistance.
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What contact methods are available for customers?
Email, phone, live chat, contact form, and social media platforms.
Casino website
https://vivogaming.com
Casino launch date
Vivo Gaming was founded in 2010.
Gaming license
Vivo Gaming holds a Curaçao Gaming License and licenses from the Isle of Man Gambling Supervision Commission.
Casino headquarters location
House of Francis, room 303, Ile Du Port, Mahe, Seychelles.
License jurisdiction
Curaçao and Isle of Man.
Is there live chat on the website, does live chat work 24/7, and how long does it take to respond in chat?
Yes, there is live chat available 24/7 with prompt response times typically within minutes.
Is there a contact form on the website?
Yes, there is a contact form available on the Vivo Gaming website.
Technical support email
VIP support email
No verified VIP support email is specifically available; typically VIP support uses dedicated communication channels in high-tier casinos.
Complaints email
No specific complaints email verified; complaints generally handled via [email protected] or through official customer service.
Finance department email
No specific finance department email publicly available; financial inquiries usually routed through general support contacts.
Security service email
No specific email for security service publicly available; security concerns are typically handled via main support channels.
Support hotline phone number
+44 208 1334 240
VIP line for premium customers
No verified dedicated VIP phone line found publicly.
Separate complaint line
No separate dedicated complaint hotline publicly available.
Technical support
Available via email, live chat, and phone during regular support hours.
Financial department
Contact through general support channels; no separate direct contact publicly listed.
Security service
Security issues handled through the main support email or phone number.
Telegram support account
None officially verified for Vivo Gaming.
WhatsApp support account
None officially verified for Vivo Gaming.
Viber support account
None officially verified for Vivo Gaming.
WeChat support account
None officially verified for Vivo Gaming.
Facebook page
https://www.facebook.com/vivogaming
Instagram page
No verified official Instagram account publicly available.
Twitter/X page
https://twitter.com/GamingVivo
LinkedIn page
https://www.linkedin.com/company/vivo-gaming
YouTube channel
No official YouTube channel publicly verified.
Telegram channel
None officially verified.
Discord server
None officially verified.
Are there video calls with consultants?
No verified availability of video calls with consultants.
Is there a ticket system (helpdesk)?
Yes, Vivo Gaming uses a ticket system for support inquiries via their website/email.
Is there a mobile app with support chat?
No specific mobile app with integrated support chat publicly available.
Are push notifications supported?
No verified information on push notifications.
Is SMS support available?
No verified SMS support available.
Can I request a callback?
No verified callback service publicly offered.
Are there forums or communities related to this casino?
No official forums or communities specifically for Vivo Gaming have been found.
Is there a mobile app for contacting support?
No dedicated mobile app for contacting support available.
Are Zoom/Teams consultations possible?
No official information on Zoom or Teams consultations.
Is support available on weekends and holidays?
Yes, support is available 24/7 including weekends and holidays.
What are the support service operating hours?
24/7 support service through live chat and email.
Supported languages
Multiple languages supported including English and Spanish, reflecting the multilingual dealer teams and interfaces.
Service regions
Vivo Gaming serves multiple global regions including Asia, the Caribbean, Europe, and Latin America.
Can I contact support without registration?
Yes, initial contact can typically be made without registration for general inquiries.
Can I send documents through chat?
No verified information; usually document upload is done via a secure online portal or email.
Privacy policy link
https://vivogaming.com/privacy-policy/
Terms of service link
Not explicitly found; terms usually provided by Vivo Gaming clients (casinos) rather than the provider directly.
What to do if I forgot my account password?
Generally, use the casino’s password recovery or reset feature on their login page.
How to restore access to a blocked account?
Contact customer support with identity verification details for account review and restoration.
Why is my account blocked?
Common reasons include suspicious activity, verification failure, or breach of casino terms.
How to change profile information?
Usually done through the player account settings on the casino's website or via support request.
What to do if I suspect my account has been hacked?
Immediately contact support, change passwords, and enable any available security measures.
How to set up two-factor authentication?
Use the casino’s security settings to enable 2FA if supported; generally via authentication apps or SMS.
Why am I not receiving SMS confirmation codes?
This might be due to network issues, phone number errors, or SMS blocking by carriers.
How to delete my casino account?
Request account deletion through customer support with verification.
What to do if I can't log into my account?
Check username/password, reset password if needed, or contact support for assistance.
How to check account login history?
Typically accessible in account security or history settings in the casino platform.
Why is document verification required?
Verification is for KYC compliance, player identification, and fraud prevention.
What documents are needed for verification?
Commonly passport/ID card, proof of address, and payment method proof.
How long does document verification take?
Usually from a few hours to several days depending on casino workload.
What to do if documents are rejected?
Resubmit clear and valid documents as per instructions from support.
How to upload documents for verification?
Via secure upload portal on the casino website or sending via official email.
Why does my account require additional verification?
Triggered by high withdrawal amounts, suspicious activity, or regulatory requirements.
Can I have multiple accounts?
Most casinos prohibit multiple accounts per player to prevent fraud and abuse.
How to report suspicious activity?
Contact support immediately with details of the suspicious behavior.
What to do if I lose access to my email?
Update email through support verification or follow casino's account recovery process.
How to change phone number in my account?
Update through account settings or submit a request to customer support.
Why are my account functions limited?
Due to incomplete verification, account review, or regulatory restrictions.
How to set deposit limits?
Use responsible gaming settings on the casino platform or request support assistance.
What is self-exclusion and how to activate it?
Self-exclusion is a voluntary ban from playing; can be activated via account settings or support.
How to temporarily freeze my account?
Contact support to request temporary account suspension.
What to do if I suspect fraud?
Report immediately to support with all relevant details.
Why is my deposit not going through?
Possible reasons include payment method issues, limits, or technical errors.
How long does withdrawal processing take?
Typically from 24 hours up to several business days depending on casino and payment method.
What fees are charged for transactions?
Many casinos do not charge fees but payment processors may; check terms.
Why was my withdrawal request declined?
Due to verification issues, suspicious activity, or violation of terms.
What deposit methods are available?
Common methods include credit/debit cards, e-wallets, bank transfers, and cryptocurrencies.
What are the minimum and maximum deposit amounts?
Limits vary per casino; generally minimum from $10 to $20, maximum depends on casino policy.
Minimum deposit amount
Usually starts at $10 or equivalent.
Maximum deposit amount
Varies widely; can range from thousands to tens of thousands depending on casino.
How to cancel a withdrawal request?
Contact customer support immediately before processing is completed.
Why is my withdrawal taking so long to process?
Due to verification delays, payment processor issues, or internal casino checks.
Can I withdraw to a different card?
Generally not allowed; withdrawals must match the deposit method for anti-fraud compliance.
What to do if money was debited but not credited?
Contact support with transaction details for investigation.
How to check the status of a financial transaction?
Through the casino account dashboard or by contacting support.
Why are financial operations blocked?
Could be due to regulatory issues, account verification, or suspicious activity.
What documents are needed for large withdrawals?
Proof of identity, proof of address, and source of funds documents.
Are there withdrawal limits?
Yes, casinos impose daily, weekly, or monthly withdrawal limits.
How do refunds work?
Refunds are processed typically through the original payment method; casino policies apply.
What to do with failed payments?
Contact support with payment details to resolve issues.
Can I change the withdrawal method?
Usually not once the withdrawal request is processed; verify before submission.
Why is proof of funds source required?
To comply with anti-money laundering regulations and verify legitimacy of funds.
How to get a financial transaction statement?
Request from support or download from account transaction history.
What to do if a payment is stuck?
Contact support immediately to investigate and resolve.
What currencies does the casino accept?
Multiple including USD, EUR, GBP, other major fiat currencies, and some cryptocurrencies.
Is there currency conversion?
Currency conversion is available when transacting in non-supported currencies, usually at payment provider rates.
How do cryptocurrency payments work?
Deposits and withdrawals using crypto wallets supported via dedicated payment processors integrated with the casino.
What to do with payment system errors?
Report to support with details for troubleshooting.
Can I return an erroneous deposit?
Contact support urgently to attempt correction or reversal.
Why won't the game load?
Could be due to internet issues, browser compatibility, or server problems.
What to do when there's a game crash?
Refresh the game, check connection, and contact support if problem persists.
How to report a game error?
Use the casino’s support channels including live chat or email with error details.
Why did my winnings disappear after a crash?
Contact support immediately to investigate potential session or system errors.
Game sound not working - what to do?
Check device sound settings, browser permissions, and refresh or reload the game.
Game lagging or freezing - how to fix?
Clear cache, update browser, close background apps, or switch device.
Why isn't my bet being counted?
Could be due to connection issues or game malfunctions; report to support.
How to check game round results?
Access game history or results section within the game or casino platform.
What to do if the game is not responding?
Refresh game or browser; contact support if issue continues.
Why are some games unavailable?
Some games may be geo-blocked or restricted by local regulations.
How to clear cache for better game performance?
Clear browser cache and cookies in browser settings.
Problems with game display on mobile device?
Ensure updated app or browser, clear cache, and check compatibility.
What to do if bonus didn't activate?
Contact support with bonus details for investigation.
How to check bonus wagering requirements?
Bonus terms and wagering info found in the promotions section or terms.
Why aren't bonus points being credited?
Could be due to ineligible games or missed wagering requirements; check with support.
How to participate in tournaments and promotions?
Register via casino promotions page and follow specific tournament entry rules.
What to do if promo code doesn't work?
Verify correctness, validity period, and terms; contact support if issues persist.
Why is Live Casino unavailable?
Could be due to maintenance, regional restrictions, or network issues.
Problems with video streaming in live games?
Check internet speed, reload game, or try another device/browser.
How to report a technical glitch?
Use support channels with detailed description of the issue.
What to do if the website won't load?
Check internet connection, clear cache, try a different browser or device.
Browser compatibility issues?
Use recommended browsers or update current browser to latest version.
How to update Flash Player or other plugins?
Most live casinos use HTML5 now; Flash is generally obsolete.
What to do with slow website loading?
Clear cache, reduce background apps, or check internet speed.
How to get technical support for games?
Contact support via live chat, email, or phone with game-specific issues.