How to contact the casino support service?
Wild Tornado Casino support can be contacted primarily through 24/7 live chat on their website and via email at [email protected]. They also offer support through Telegram.
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What contact methods are available for customers?
Live chat, email, and Telegram support are available; no phone support is offered.
Casino website
https://www.wildtornado.casino
Casino launch date
Wild Tornado Casino was launched in 2017.
Gaming license
The casino holds a gaming license issued by the Government of Curacao and is operated by the company Dama N.V.
Casino headquarters location
The casino is operated by Dama N.V., a company registered in Curacao.
License jurisdiction
Curacao.
Is there live chat on the website, does live chat work 24/7, and how long does it take to respond in chat?
Yes, there is a live chat available 24/7 on the website, with response times typically between 5 to 15 minutes, often almost instant.
Is there a contact form on the website?
No specific contact form is indicated; contact is mainly via live chat and email.
Technical support email
VIP support email
No separate VIP email publicly provided; VIP support is likely integrated through main support channels.
Complaints email
No dedicated complaints email publicly listed; general issues are handled via [email protected].
Finance department email
No specific finance department email publicly listed; financial inquiries are handled through general support.
Security service email
No dedicated security service email publicly provided.
Support hotline phone number
No phone support number available.
VIP line for premium customers
Not available.
Separate complaint line
Not available.
Technical support
Available 24/7 via live chat and email.
Financial department
Contact through general support email; no direct line given.
Security service
No separate contact details publicly available.
Telegram support account
@Wildtornado_bot
WhatsApp support account
Not available.
Viber support account
Some reports indicate Viber contact possible, but no official account publicly listed.
WeChat support account
Not available.
Facebook page
No verified official page found.
Instagram page
No verified official account found.
Twitter/X page
No verified official account found.
LinkedIn page
No official LinkedIn company page publicly identified.
YouTube channel
No official YouTube channel publicly found.
Telegram channel
No official Telegram channel URL found besides support bot.
Discord server
No official Discord server publicly available.
Are there video calls with consultants?
Video call support is not offered.
Is there a ticket system (helpdesk)?
Likely managed via email system; no specific ticketing portal publicly noted.
Is there a mobile app with support chat?
There is no dedicated mobile app; the website supports mobile browsers with live chat support.
Are push notifications supported?
No indication of push notifications support.
Is SMS support available?
SMS support is not available.
Can I request a callback?
Callback service is not offered.
Are there forums or communities related to this casino?
No official forums or community platforms are associated with Wild Tornado.
Is there a mobile app for contacting support?
No dedicated mobile support app exists.
Are Zoom/Teams consultations possible?
No video consultation platforms are supported.
Is support available on weekends and holidays?
Yes, support is available 24/7 including weekends and holidays.
What are the support service operating hours?
24 hours a day, 7 days a week.
Supported languages
Support is provided in English; website supports multiple languages including German, French, Finnish, Norwegian, Portuguese, Polish, Italian, Spanish, Czech, Greek, and Slovenian.
Service regions
Worldwide service regions are supported, especially catering to crypto users internationally.
Can I contact support without registration?
Yes, live chat can typically be accessed without registration.
Can I send documents through chat?
Document upload through chat is not clearly indicated; usually documents are submitted via email or account verification portal.
Privacy policy link
https://www.wildtornado.casino/privacy-policy (typical location)
Terms of service link
https://www.wildtornado.casino/terms-and-conditions (typical location)
What to do if I forgot my account password?
Use the “Forgot Password” function on the login page to reset via email.
How to restore access to a blocked account?
Contact customer support via email or live chat for account review and restoration.
Why is my account blocked?
Common reasons include suspicious activity, verification failure, underage gambling, or terms of service violations.
How to change profile information?
Profile changes can be made in the account settings section or by contacting support if restrictions apply.
What to do if I suspect my account has been hacked?
Immediately contact support, change passwords, and enable any available security features.
How to set up two-factor authentication?
No explicit information available; generally enabled through account security settings if supported.
Why am I not receiving SMS confirmation codes?
Potential issues include incorrect phone number, network problems, or SMS service restrictions.
How to delete my casino account?
Contact support to request account deletion according to their policy.
What to do if I can't log into my account?
Verify credentials, reset password, and contact support if issues persist.
How to check account login history?
May be available in account settings under recent activity or by request from support.
Why is document verification required?
Verification (KYC) ensures compliance with regulations and prevents fraud and money laundering.
What documents are needed for verification?
Usually government-issued ID, proof of address, and sometimes proof of payment method.
How long does document verification take?
Verification typically takes from a few hours up to 48 hours.
What to do if documents are rejected?
Resubmit clear, valid documents and contact support for guidance.
How to upload documents for verification?
Typically via the account verification section or by sending via support email.
Why does my account require additional verification?
Additional checks may be triggered by large transactions or suspicious activity.
Can I have multiple accounts?
Multiple accounts are generally prohibited by casino policies.
How to report suspicious activity?
Report to support immediately via live chat or email.
What to do if I lose access to my email?
Contact support with identity verification to update your contact information.
How to change phone number in my account?
Update in account settings or request assistance from support.
Why are my account functions limited?
Limitations often relate to incomplete verification, account review, or regulatory restrictions.
How to set deposit limits?
Deposit limits can typically be set in responsible gaming settings or by contacting support.
What is self-exclusion and how to activate it?
Self-exclusion is a responsible gaming tool allowing players to block access temporarily; activation is via account settings or support.
How to temporarily freeze my account?
Contact customer support for account freeze options.
What to do if I suspect fraud?
Report immediately to support and follow instructions for securing your account.
Why is my deposit not going through?
Possible causes include payment method issues, verification problems, or system errors.
How long does withdrawal processing take?
Withdrawals usually process within 1 to 4 business days depending on the method.
What fees are charged for transactions?
Fees vary by payment method; many casinos do not charge fees but check specific policies.
Why was my withdrawal request declined?
Reasons include verification issues, policy violations, or insufficient funds.
What deposit methods are available?
Common methods include credit/debit cards, e-wallets, bank transfers, and cryptocurrencies.
What are the minimum and maximum deposit amounts?
Minimum deposits often start around 10 EUR/USD; maximums vary by method and jurisdiction.
Minimum deposit amount
Approximately 10 EUR or equivalent.
Maximum deposit amount
Varies by payment method; no specific public limits disclosed.
How to cancel a withdrawal request?
Contact support as soon as possible to request cancellation.
Why is my withdrawal taking so long to process?
Delays may arise from verification, payment processor issues, or high volume.
Can I withdraw to a different card?
Withdrawals typically must go to the original deposit method or verified account.
What to do if money was debited but not credited?
Contact support immediately with transaction details.
How to check the status of a financial transaction?
Via account transaction history or support inquiry.
Why are financial operations blocked?
Due to security concerns, verification pending, or regulatory reasons.
What documents are needed for large withdrawals?
Enhanced verification with ID, proof of address, and source of funds documents.
Are there withdrawal limits?
Yes, set per account or payment method.
How do refunds work?
Refunds processed according to casino policies; contact support for details.
What to do with failed payments?
Retry or contact support for assistance.
Can I change the withdrawal method?
Usually no after withdrawal request, unless canceled before processing.
Why is proof of funds source required?
To prevent money laundering and ensure lawful origins of funds.
How to get a financial transaction statement?
Request from support or download from account history if available.
What to do if a payment is stuck?
Report to support with transaction details for investigation.
What currencies does the casino accept?
Supports multiple currencies including USD, EUR, and cryptocurrencies like Bitcoin.
Is there currency conversion?
Currency conversion depends on payment method; often at provider rates.
How do cryptocurrency payments work?
Deposits and withdrawals accepted in cryptocurrencies via integrated wallets.
What to do with payment system errors?
Contact support for troubleshooting and resolution.
Can I return an erroneous deposit?
Contact support immediately to request a return.
Why won't the game load?
Could be due to browser issues, connection problems, or software glitches.
What to do when there's a game crash?
Refresh the game or browser; contact support if issues persist.
How to report a game error?
Use live chat or email support to report technical problems.
Why did my winnings disappear after a crash?
Contact support; may be due to session issues or delays.
Game sound not working - what to do?
Check device sound settings and browser compatibility.
Game lagging or freezing - how to fix?
Clear cache, check connection, and restart device.
Why isn't my bet being counted?
Could be connectivity or game malfunction; contact support.
How to check game round results?
Usually displayed after each round; details in game history.
What to do if the game is not responding?
Reload the page or contact support.
Why are some games unavailable?
May be regional restrictions or technical issues.
How to clear cache for better game performance?
Clear browser cache and cookies.
Problems with game display on mobile device?
Update browser and check device compatibility.
What to do if bonus didn't activate?
Contact support within bonus terms timeframes.
How to check bonus wagering requirements?
Terms and conditions or FAQ section.
Why aren't bonus points being credited?
May relate to terms violations or system delays.
How to participate in tournaments and promotions?
Register as required, meet conditions, and opt-in if needed.
What to do if promo code doesn't work?
Check code validity and terms; contact support.
Why is Live Casino unavailable?
Could be due to location restrictions or technical issues.
Problems with video streaming in live games?
Check connection and browser compatibility.
How to report a technical glitch?
Use live chat or email support.
What to do if the website won't load?
Check internet, clear cache, or try another browser.
Browser compatibility issues?
Use supported browsers like Chrome or Firefox.
How to update Flash Player or other plugins?
Modern casinos use HTML5; update browser instead.
What to do with slow website loading?
Clear cache and check internet speed.
How to get technical support for games?
Contact support via live chat or email.