How to contact the casino support service?
You can contact Wildz Casino support primarily through their 24/7 live chat feature on the website or by emailing [email protected]. They also have a contact form on their website for inquiries.
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What contact methods are available for customers?
Live chat, email, and contact form are the main contact methods available.
Casino website
https://www.wildz.com
Casino launch date
Wildz Casino was established and launched in 2019.
Gaming license
Wildz Casino operates under a gaming license issued by the Malta Gaming Authority (MGA) with license number MGA/B2C/599/2018.
Casino headquarters location
The casino headquarters is located in Birkirkara, Malta, specifically at Ewropa Business Centre, Dun Karm Street, Level 3 – 701, Birkirkara, BKR 9034, Malta.
License jurisdiction
The license is issued in the jurisdiction of Malta.
Is there live chat on the website, does live chat work 24/7, and how long does it take to respond in chat?
Yes, Wildz Casino offers live chat support 24 hours a day, 7 days a week. Response times in live chat are usually within seconds to a few minutes.
Is there a contact form on the website?
Yes, there is a user-friendly contact form available on the Wildz Casino website for submitting inquiries and feedback.
Technical support email
VIP support email
There is no publicly verified specific VIP support email available.
Complaints email
There is no separate complaints email publicly confirmed; general support email is recommended.
Finance department email
There is no publicly available separate email for finance inquiries.
Security service email
There is no publicly available specific security service email.
Support hotline phone number
The main phone support number listed is +356 99749264.
VIP line for premium customers
No dedicated VIP phone line information is publicly verified.
Separate complaint line
No dedicated complaints phone line is publicly verified.
Technical support
Technical support is available 24/7 via live chat and email.
Financial department
Financial inquiries are generally handled through support email.
Security service
Security concerns should be directed through the general support contact as no specific contact is published.
Telegram support account
No official Telegram support account is publicly confirmed.
WhatsApp support account
No official WhatsApp support account is publicly confirmed.
Viber support account
No official Viber support account is publicly confirmed.
WeChat support account
No official WeChat support account is publicly confirmed.
Facebook page
https://www.facebook.com/wildzcasino
Instagram page
https://www.instagram.com/wildzcasinoig/
Twitter/X page
No official Twitter/X account publicly confirmed.
LinkedIn page
No official LinkedIn company page publicly confirmed.
YouTube channel
No official YouTube channel URL publicly confirmed.
Telegram channel
No official Telegram channel publicly confirmed.
Discord server
No official Discord server information publicly confirmed.
Are there video calls with consultants?
No public information shows support via video calls.
Is there a ticket system (helpdesk)?
Yes, there is a helpdesk system accessible via contact form and email.
Is there a mobile app with support chat?
Wildz Casino offers a mobile-friendly site with live chat support but no dedicated mobile app confirmed for support chat.
Are push notifications supported?
No publicly confirmed information about push notification support.
Is SMS support available?
SMS is used for account security but not as a customer support channel.
Can I request a callback?
No official callback service is publicly confirmed.
Are there forums or communities related to this casino?
No official forums or branded community platforms are publicly confirmed.
Is there a mobile app for contacting support?
No dedicated app solely for support is publicly confirmed.
Are Zoom/Teams consultations possible?
No video consultation platforms like Zoom or Teams are publicly supported.
Is support available on weekends and holidays?
Yes, customer support is available 24/7 including weekends and holidays.
What are the support service operating hours?
24 hours a day, 7 days a week.
Supported languages
English, German, French, Finnish, Norwegian, and Japanese.
Service regions
Wildz Casino serves players internationally with specific compliance in countries like Canada and Malta.
Can I contact support without registration?
Generally, live chat requires website access which often means registration, but email support can be accessed without logging in.
Can I send documents through chat?
Document upload capability is usually available via email or the contact form, but not confirmed in live chat.
Privacy policy link
https://www.wildz.com/en/info/security-and-privacy/
Terms of service link
https://www.wildz.com/en/info/terms-and-conditions/
What to do if I forgot my account password?
Use the "Forgot Password" link on the login page to reset your password via email instructions.
How to restore access to a blocked account?
Contact customer support with identification details to resolve account blocks; reasons may vary.
Why is my account blocked?
Common reasons include suspicious activity, KYC failure, or violations of terms of service.
How to change profile information?
Log into your account, go to profile settings, and update your personal details; some changes may require verification.
What to do if I suspect my account has been hacked?
Immediately contact customer support and change your password; enable two-factor authentication for added security.
How to set up two-factor authentication?
Generally accessible in account security settings; enable via app or SMS, though specific Wildz instructions are not publicly detailed.
Why am I not receiving SMS confirmation codes?
Troubleshoot by checking network coverage, correct phone number, or contact support for assistance.
How to delete my casino account?
Request account deletion through customer support or account settings if available; usually involves identity verification.
What to do if I can't log into my account?
Verify credentials, reset password, clear browser cache, or contact support if issues persist.
How to check account login history?
Access account security or login history sections in user profile if available; otherwise request from support.
Why is document verification required?
To comply with KYC regulations and prevent fraud and money laundering.
What documents are needed for verification?
Commonly government-issued ID, proof of address, and proof of payment method.
How long does document verification take?
Usually between a few hours to up to 48 hours depending on workload.
What to do if documents are rejected?
Resubmit clear, valid, and current documents as per support's instructions.
How to upload documents for verification?
Via the account verification section or by email attachment to support.
Why does my account require additional verification?
Triggered by suspicious activity, large transactions, or regulatory compliance.
Can I have multiple accounts?
Multiple accounts are typically prohibited by terms of service.
How to report suspicious activity?
Contact support immediately with details of the suspicious activity.
What to do if I lose access to my email?
Update email through support verification or provide new email as per support process.
How to change phone number in my account?
Update phone number in profile settings or contact support for assistance.
Why are my account functions limited?
Limitations due to verification pending, responsible gambling tools, or account restrictions.
How to set deposit limits?
Accessible in account settings under responsible gambling tools.
What is self-exclusion and how to activate it?
Self-exclusion is a voluntary exclusion from gambling, activated via account tools or support request.
How to temporarily freeze my account?
Contact support to request a temporary account freeze or use responsible gambling tools.
What to do if I suspect fraud?
Report to customer support immediately with detailed information.
Why is my deposit not going through?
Common causes are payment method issues, insufficient funds, or technical errors.
How long does withdrawal processing take?
Usually 24 to 72 hours depending on method and verification status.
What fees are charged for transactions?
Most deposits and withdrawals are free; some payment providers may charge fees.
Why was my withdrawal request declined?
Possible reasons include incomplete verification, suspicious activity, or terms violation.
What deposit methods are available?
Credit cards, e-wallets, bank transfer, prepaid cards, and some cryptocurrencies.
What are the minimum and maximum deposit amounts?
Varies by method; minimum generally around $10.
Minimum deposit amount
Approximately $10.
Maximum deposit amount
Not explicitly specified; depends on payment method and account limits.
How to cancel a withdrawal request?
Contact support immediately; cancellation depends on withdrawal status.
Why is my withdrawal taking so long to process?
Delays due to verification procedures, payment provider processing times, or high volume.
Can I withdraw to a different card?
Withdrawals must generally be made to the original deposit method for security reasons.
What to do if money was debited but not credited?
Contact support with transaction details for investigation and resolution.
How to check the status of a financial transaction?
Check account transaction history or contact support.
Why are financial operations blocked?
Often due to pending verification, suspicious activity, or account restrictions.
What documents are needed for large withdrawals?
ID, proof of address, and proof of the source of funds.
Are there withdrawal limits?
Yes, set by casino policy, payment method, and regulatory limits.
How do refunds work?
Refunds depend on payment provider policies and casino discretion.
What to do with failed payments?
Retry payment or contact support for assistance.
Can I change the withdrawal method?
Usually withdrawals must go to the original payment method, changes require support approval.
Why is proof of funds source required?
To comply with anti-money laundering regulations.
How to get a financial transaction statement?
Request from support or access transaction history in your account.
What to do if a payment is stuck?
Contact support with relevant transaction details.
What currencies does the casino accept?
Major currencies including EUR, USD, CAD, GBP, and some cryptocurrencies.
Is there currency conversion?
Yes, currency conversion is available with applicable exchange rates.
How do cryptocurrency payments work?
Supported cryptocurrencies can be deposited/withdrawn through integrated wallet services.
What to do with payment system errors?
Retry transaction, try alternative methods, or contact support.
Can I return an erroneous deposit?
Contact support promptly to request reversal.
Why won't the game load?
Possible causes include slow internet, browser issues, or device compatibility.
What to do when there's a game crash?
Refresh the page, clear cache, or contact support if issues persist.
How to report a game error?
Use live chat or email support with error details and screenshots.
Why did my winnings disappear after a crash?
Contact support immediately to investigate potential technical issues.
Game sound not working - what to do?
Check device sound settings, browser permissions, or reload the game.
Game lagging or freezing - how to fix?
Clear cache, update browser/device, or switch devices.
Why isn't my bet being counted?
May be due to connectivity issues or game glitches; contact support.
How to check game round results?
Access game history or logs within the game or casino account.
What to do if the game is not responding?
Refresh the game or contact support if the problem persists.
Why are some games unavailable?
Geographic restrictions, maintenance, or licensing issues may apply.
How to clear cache for better game performance?
Clear browser cache and cookies in settings.
Problems with game display on mobile device?
Ensure device compatibility and stable internet; update app or browser.
What to do if bonus didn't activate?
Contact support with your bonus and account details.
How to check bonus wagering requirements?
Check bonus terms and conditions in your account or website.
Why aren't bonus points being credited?
Points may be delayed or conditions unmet; contact support.
How to participate in tournaments and promotions?
Register or opt-in as required on the casino promotions page.
What to do if promo code doesn't work?
Verify code validity, expiration, and terms; contact support if issues continue.
Why is Live Casino unavailable?
May be due to location restrictions or technical difficulties.
Problems with video streaming in live games?
Check internet connection and browser compatibility; refresh or contact support.
How to report a technical glitch?
Contact support with detailed description and screenshots if possible.
What to do if the website won't load?
Check internet, clear cache, try different browser or device.
Browser compatibility issues?
Use latest browsers like Chrome, Firefox, or Edge for best experience.
How to update Flash Player or other plugins?
Modern casinos do not require Flash; use updated browsers instead.
What to do with slow website loading?
Clear cache, check internet speed, or try different devices.
How to get technical support for games?
Use live chat or email support with game details and issue description.