The main contact methods for Winorama Casino support are live chat, phone, and email. Customers can also use the contact form on the website or check the FAQ section for additional help. Live support is generally available from 9am to 11pm (EST), with emails answered within 24 hours.
Customers can reach Winorama by live chat, phone, email, and a contact form. FAQ page offers additional support.
https://winorama.casino
Licensed by Curaçao Gaming Control Board
Cyprus
Curaçao
Live chat is available via the site, operating 9am to 11pm (EST). Average response time in chat is around 33 minutes.
Yes, a contact form is available on the Contact Us and FAQ pages.
No verified casino-specific address; generally, casinos provide financial support via main or help email.
No verified casino-specific address; security queries are typically handled via the main support or help email.
+35722007782
No verified dedicated VIP phone; VIPs typically use main phone and VIP email.
No verified separate complaint line; complaints are usually handled via main support phone or dedicated support email.
Available via live chat, email, phone, and contact form; responses typically within 24 hours for technical issues.
Handled by main support team via [email protected] or phone.
Security issues processed via main support contact methods and email.
No public Telegram support account found.
No public WhatsApp support number found.
No public Viber support account found.
No public WeChat support account found.
No official Facebook page found.
No official Instagram account found.
No official Twitter/X account found.
No official LinkedIn company page found.
No official YouTube channel found.
No official Telegram channel found.
No official Discord server found.
Casinos rarely offer video calls; queries are managed through chat, phone, or email.
Contact forms and email create informal tickets; some casinos use formal helpdesk systems for tracking.
No dedicated mobile app verified; support chat accessed via website on mobile devices.
Casinos may offer push notifications for bonuses or promotions but rarely for support communications.
SMS support is not typically provided; contact is through chat, email, or phone.
Yes, callback requests can be made by submitting your phone number in your account and requesting a callback.
No official forums or community platforms for Winorama Casino found.
No verified dedicated mobile app for support; mobile website offers full contact functionality.
Casinos do not offer support via Zoom/Teams; use chat, email, or phone instead.
Yes, support is available every day including weekends and holidays, mainly from 9am to 11pm (EST).
Live chat and phone support are available from 9am to 11pm (EST) daily; email is monitored 24/7 with responses within 24 hours.
English is supported; other languages may be available but not specifically verified.
Service focuses on North America, Europe, and international markets where Curaçao license is accepted.
Yes, general inquiries can be made without registration via contact form, phone, or email.
Not specifically verified; usually documents are uploaded through a secure website portal or emailed.
https://winorama.casino/privacy/
https://winorama.casino/terms/
Use the password recovery link on the login page to reset your password, or contact support for assistance.
Contact customer support via email or phone to initiate the account recovery process and provide any requested documents.
Accounts may be blocked due to suspected fraud, responsible gambling measures, verification failures, or policy violations.
Profile changes are made in the account settings area; support can assist with changes that require additional verification.
Immediately contact customer support, change your password, and provide any evidence of unauthorized activity.
If available, activate 2FA in your account security settings; details typically provided on-site or by support.
Ensure your phone number is correct, check your phone signal, and contact support if the issue persists.
Request account deletion via email to support, providing required information for verification.
Try password recovery, clear your browser cache and cookies, and contact support if you remain unable to log in.
Casinos may provide login history in account settings; otherwise, request the information from support.
Document verification is required to comply with KYC standards, prevent fraud, and protect players and casino interests.
Typically, government-issued photo ID, proof of address, and banking account verification documents are required.
Verification commonly takes 2–3 days after submission.
Submit clearer, valid documents; contact support for explanations or further directions.
Upload through the account verification section or email secured scanned documents to support.
Triggered by large withdrawals, suspected fraud, or discrepancies in account details.
Most casinos, including Winorama, allow only one account per person and household.
Contact customer support with details via email, phone, or chat; casinos investigate and take further action.
Update your email via account settings or contact support to verify and change your registered email.
Modify your phone number in the account settings or request an update through support.
Limitations may result from pending verification, responsible gaming controls, or policy breaches.
Set limits in your account dashboard or contact support for assistance with responsible gambling tools.
Self-exclusion prevents access to gambling; activate via support or settings for a chosen period.
Request an account freeze through support, specifying the duration and reason.
Contact support immediately and provide evidence; casino security will investigate and resolve issues.
Check payment details and method, ensure enough funds, and contact support for unresolved failures.
Withdrawals typically process in 1–3 business days, longer for larger sums or unverified accounts.
Some payment methods may have fees; compare options in the banking section or inquire with support.
Common reasons include unverified documents, exceeding limits, policy breaches, or financial restrictions.
Visa, Mastercard, Maestro, Neteller, Skrill, Paysafecard, Neosurf, Ecopayz, Interac, and others.
Min deposit is commonly set at €/£/$10; max varies by method, typically up to $5,000.
€/$/£10
$3,000–$5,000 depending on method
If withdrawal is pending, cancel via account dashboard or request support to reverse before processing.
Delays may occur due to verification, weekends, holidays, or bank/provider issues.
You may withdraw to alternate verified payment methods, subject to casino and banking rules.
Contact support with payment receipts and bank/card details for tracing and resolution.
Check transaction status in your account banking section or request information from support.
Blockages may occur due to incomplete verification, suspicious activity, or account restrictions.
Government ID, proof of address, banking information, and possibly proof of funds.
Monthly withdrawal limit is typically €500; check casino or support for current policy.
Refunds are processed per casino policy; contact support with transaction details and reasoning for the request.
Confirm payment details, try another method, and reach out to support for assistance.
Pending withdrawals can be amended by contacting support; processed withdrawals cannot be changed.
Verification of funds source is often required under anti-money laundering rules.
Request a transaction statement via support or download from your account banking section.
Contact support with transaction ID and details for prompt resolution.
EUR, USD, GBP; potentially other local currencies depending on payment provider.
Currency conversion is available; rates may vary per provider—check in banking or with support.
If supported, select crypto as deposit method, transfer from wallet, and follow site instructions.
Verify details, retry, or contact support for troubleshooting and alternative solutions.
Contact support immediately; casino may assist in reversing funds if possible.
Check internet connection, browser settings, and device compatibility; clear cache or contact support.
Refresh browser, reload game, check device; contact support with time and error details.
Use live chat, email, or contact form to report issues, providing game name, time, and error description.
Contact support with game and round details; casinos verify crash logs and credit restored winnings.
Verify device volume settings, adjust in-game audio, update browser and plugins, and contact support for unresolved issues.
Check connection speed, close background apps, clear cache, change browser/device, and report persistent issues.
Confirm bet placement steps, review game rules; unresolved cases should be reported to support.
Access in-game history or request details from support for specific rounds.
Refresh or restart device, clear cache, and contact support if the issue persists.
Availability may be restricted by region, regulatory reasons, or temporary technical issues.
Use browser/device settings to clear cache/cookies and restart for optimal performance.
Update the app or browser, check device compatibility, and contact support if issues remain.
Review bonus terms, ensure eligibility, and contact support for assistance.
Wagering requirements are listed in promo terms; support can clarify details for you.
Confirm eligibility, review promotional rules, and contact support for missing points.
Follow instructions on the casino website or promotional emails; contact support for registration help.
Double-check code entry, expiration, and eligibility; contact support for troubleshooting.
It may be inaccessible due to regional restrictions, technical maintenance, or account limitations.
Enhance connection speed, update software, and contact support for persistent streaming issues.
Detail the issue via email, chat, or contact form including game name, error, and screenshots if possible.
Check internet, try a different browser or device, clear cache, and reach support for status.
Use updated browsers, enable necessary plugins, and contact support for guidance on compatibility.
Download updates from official sources; follow casino instructions for optimal performance.
Clear cache, close extra tabs, test speed, and consult support for technical assistance.
Reach out via the casino’s main support channels with your technical game issue details.
