How to contact the casino support service?
Wisho Casino customers can contact support via live chat available 24/7 on the website or by sending an email to [email protected].
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What contact methods are available for customers?
Live chat 24/7, email support at [email protected], and a contact form on the website.
Casino website
https://wisho.com
Gaming license
Licensed and regulated by the Estonian Tax and Customs Board (licenses HKT000062, HKT000073, HKL000371, HKL000437) and also licensed by the Curacao Gaming Authority.
Casino headquarters location
Pärnu mnt 31-66, Tallinn 10119, Harjumaa, Estonia; also operated by EDJOWA Inc. Ltd located at Chytron 3 Flat/Office 301, 1075, Nicosia, Cyprus.
License jurisdiction
Estonia and Curacao.
Is there live chat on the website, does live chat work 24/7, and how long does it take to respond in chat?
Yes, live chat is available 24/7 and typically responses are immediate or within less than a minute once connected.
Is there a contact form on the website?
Yes, a contact form is available on the website for customer inquiries.
Technical support email
VIP support email
No verified casino-specific VIP support email found; generally, VIP support is accessible via the main support channels.
Complaints email
No specific complaints email found; use [email protected] for all issues including disputes.
Finance department email
Not specified separately; financial inquiries should be directed to [email protected].
Security service email
Not specified separately; security issues should be reported via [email protected].
Support hotline phone number
+356 99609110 is reported as a customer support phone number.
VIP line for premium customers
No dedicated VIP phone line confirmed.
Separate complaint line
No dedicated complaint phone line confirmed.
Technical support
Technical support is available 24/7 via live chat and email at [email protected].
Financial department
Financial inquiries and transactions are handled through the main support email [email protected] and payment methods include Trustly.
Security service
Security-related issues are handled through main support channels at [email protected].
Telegram support account
No verified official Telegram support account available.
WhatsApp support account
No verified official WhatsApp support account available.
Viber support account
No verified official Viber support account available.
WeChat support account
No verified official WeChat support account available.
Facebook page
No verified official Facebook page URL found.
Instagram page
No verified official Instagram account URL found.
Twitter/X page
No verified official Twitter/X account URL found.
LinkedIn page
No verified official LinkedIn company page URL found.
YouTube channel
No verified official YouTube channel URL found.
Telegram channel
No verified official Telegram channel URL found.
Discord server
No verified official Discord server information found.
Are there video calls with consultants?
No verified video call support availability.
Is there a ticket system (helpdesk)?
No specific ticket system mentioned; support is primarily via live chat and email.
Is there a mobile app with support chat?
No verified mobile app with support chat found.
Are push notifications supported?
No confirmed push notification support for customer communications.
Is SMS support available?
No verified SMS support available.
Can I request a callback?
No confirmed callback service availability.
Are there forums or communities related to this casino?
No official forums or community platforms identified.
Is there a mobile app for contacting support?
No dedicated mobile app for support available.
Are Zoom/Teams consultations possible?
No information on Zoom or Teams video consultations.
Is support available on weekends and holidays?
Yes, support is available 24/7 including weekends and holidays.
What are the support service operating hours?
24 hours a day, 7 days a week.
Supported languages
Primarily English; multi-language support is suggested but not explicitly detailed.
Service regions
Global service regions excluding restricted countries like the United States.
Can I contact support without registration?
Yes, you can contact support via live chat by entering your email, even without registration.
Can I send documents through chat?
No specific information on document upload via chat; documents are usually uploaded through a profile section.
Privacy policy link
Not explicitly stated; generally found on the casino website footer.
Terms of service link
Not explicitly stated; generally found on the casino website footer.
What to do if I forgot my account password?
Use the password recovery option on the casino website login page to reset your password via email.
How to restore access to a blocked account?
Contact customer support via live chat or email to clarify the issue and request restoration; additional verification may be required.
Why is my account blocked?
Common reasons include suspicious activity, failed verification, or violation of terms and conditions.
How to change profile information?
Profile updates can typically be done within the account settings on the casino website or by contacting support.
What to do if I suspect my account has been hacked?
Immediately contact customer support to secure the account and change your credentials.
How to set up two-factor authentication?
No specific 2FA setup instructions found; generally contact support for security features available.
Why am I not receiving SMS confirmation codes?
Possibly due to incorrect phone number or operator issues; verify contact details and check spam settings or contact support.
How to delete my casino account?
Contact support via email or live chat to request account closure as typically no direct self-service option exists.
What to do if I can't log into my account?
Confirm login credentials, reset password if needed, and contact support if issues persist.
How to check account login history?
Normally available in account security settings; if not, request information from support.
Why is document verification required?
Verification is required to comply with KYC and anti-money laundering regulations to ensure the identity of players.
What documents are needed for verification?
Commonly required documents include a government-issued ID (passport, driver's license), proof of address (utility bill), and sometimes proof of payment method.
How long does document verification take?
Typically ranges from a few minutes to 24-48 hours depending on volume.
What to do if documents are rejected?
Resubmit clearer or valid documents as per support guidance and ensure documents meet casino requirements.
How to upload documents for verification?
Upload documents via your account profile section or send them to the support email if allowed.
Why does my account require additional verification?
Additional verification may be triggered by large transactions, suspicious activity, or compliance checks.
Can I have multiple accounts?
Multiple accounts are typically prohibited under casino terms and can lead to account closure.
How to report suspicious activity?
Report suspicious activity immediately to support via live chat or email.
What to do if I lose access to my email?
Contact support to update the email address and verify your identity through provided procedures.
How to change phone number in my account?
Usually done through profile settings or by contacting customer support for assistance.
Why are my account functions limited?
Restrictions may occur due to pending verification, suspicious activity, or self-imposed limits.
How to set deposit limits?
Deposit limits can be set via the responsible gaming tools in your profile or by requesting support assistance.
What is self-exclusion and how to activate it?
Self-exclusion is a responsible gambling tool to block access for a set period; activate it via account settings or by contacting support.
How to temporarily freeze my account?
Request a time-out or account freeze through customer support or responsible gaming settings.
What to do if I suspect fraud?
Report suspected fraud immediately to customer support and follow their instructions.
Why is my deposit not going through?
Could be due to payment method issues, incorrect details, or restrictions; verify with your bank and support.
How long does withdrawal processing take?
Withdrawals typically take 1 to 5 days depending on method used.
What fees are charged for transactions?
A fixed €2 withdrawal fee is charged per withdrawal; some payment methods may have additional fees.
Why was my withdrawal request declined?
Declines may be due to verification issues, pending wagering requirements, or suspicious activity.
What deposit methods are available?
Deposits are handled primarily via Trustly; other methods are limited after the first deposit.
What are the minimum and maximum deposit amounts?
Minimum deposit is generally €10; maximum depends on payment method and player limits.
Minimum deposit amount
Approximately €10.
Maximum deposit amount
Varies depending on payment method and account status, often subject to monthly limits.
How to cancel a withdrawal request?
Contact customer support promptly to request cancellation if the withdrawal is still pending.
Why is my withdrawal taking so long to process?
Delays can be caused by verification checks, high withdrawal amounts, or payment provider processing times.
Can I withdraw to a different card?
Usually withdrawals must go to the original deposit method; consult support for exceptions.
What to do if money was debited but not credited?
Contact support immediately with transaction details for resolution.
How to check the status of a financial transaction?
Check your transaction history in your account or contact support for details.
Why are financial operations blocked?
Blocks may be due to security checks, compliance, or unresolved verification.
What documents are needed for large withdrawals?
Additional documents like proof of income or bank statements may be requested.
Are there withdrawal limits?
Yes, withdrawal limits apply and can be checked in your account or with support.
How do refunds work?
Refund policies depend on the casino terms; contact support for details on specific refunds.
What to do with failed payments?
Retry payment, check account balance, or contact support to resolve issues.
Can I change the withdrawal method?
Generally no; withdrawal method is linked to deposit method, but support can advise.
Why is proof of funds source required?
To comply with anti-money laundering regulations and verify the origin of funds.
How to get a financial transaction statement?
Request transaction statements from support or download from your account if available.
What to do if a payment is stuck?
Contact customer support with transaction details for assistance.
What currencies does the casino accept?
Accepts multiple currencies including EUR, USD, CAD, and AUD.
Is there currency conversion?
Currency conversion is available as per payment provider rates.
How do cryptocurrency payments work?
No verified cryptocurrency payment option at Wisho Casino reported.
What to do with payment system errors?
Contact support immediately and verify payment details to resolve errors.
Can I return an erroneous deposit?
Contact support promptly to request the return of any erroneous deposits.
Why won't the game load?
Clear browser cache, check internet connection, or try a different browser/device.
What to do when there's a game crash?
Refresh the game, restart your browser, or contact support if issues persist.
How to report a game error?
Report errors via live chat or email with detailed information about the issue.
Why did my winnings disappear after a crash?
Contact support with game round details for investigation and resolution.
Game sound not working - what to do?
Check device volume settings, browser permissions, and game sound settings.
Game lagging or freezing - how to fix?
Use a stable internet connection, close other apps, clear cache, or restart device.
Why isn't my bet being counted?
Potential connection issues or software bugs; report to support for review.
How to check game round results?
Game results are typically displayed at the end of the round or accessible via game history.
What to do if the game is not responding?
Refresh or reload the game page, clear cache, or contact support if issues continue.
Why are some games unavailable?
Some games may be restricted by region or account status.
How to clear cache for better game performance?
Clear browser cache from settings or use private/incognito mode.
Problems with game display on mobile device?
Ensure browser is updated, try a different browser, or reinstall app if applicable.
What to do if bonus didn't activate?
Check bonus terms, contact support with relevant details to resolve.
How to check bonus wagering requirements?
Bonus terms and wagering requirements are usually detailed on the promotions page.
Why aren't bonus points being credited?
Ensure qualifying actions are met; contact support if points are missing.
How to participate in tournaments and promotions?
Follow instructions on promotions page and register where required.
What to do if promo code doesn't work?
Verify code validity and terms; contact support for assistance.
Why is Live Casino unavailable?
Could be due to region restrictions or technical issues; check status or contact support.
Problems with video streaming in live games?
Check internet connection, browser compatibility, and refresh; contact support if persistent.
How to report a technical glitch?
Use live chat or email with details for technical support assistance.
What to do if the website won't load?
Check internet connection, disable VPN/proxy, clear browser cache, or try another device.
Browser compatibility issues?
Use recommended browsers such as Chrome, Firefox, or Safari; update to the latest version.
How to update Flash Player or other plugins?
Modern casinos use HTML5 so updating Flash is usually unnecessary; keep browser updated.
What to do with slow website loading?
Clear cache, check internet speed, and close unused applications.
How to get technical support for games?
Contact support via live chat or email for game-related technical issues.