WOW Vegas support can be contacted primarily via an on-site email form available on their website and by email. There is no phone or live chat support for general customers; live chat is available only for VIP players.
Email support, on-site support ticket form, VIP live chat, social media channels including Facebook, Instagram, and Twitter.
https://www.wowvegas.com
WOW Vegas was launched in 2021.
Licensed by the Isle of Man Gambling Supervision Commission under the Online Gambling framework.
Gibraltar, specifically MW Services, 5-9 Main Street, GX11 1AA, Gibraltar.
Isle of Man.
Live chat is available only for VIP members, not for regular customers. Chat is not available 24/7 for all players. Response times typically vary, with email responses generally taking up to 24 hours.
Yes, there is an on-site email/contact form located in the “24/7 Customer Help” section accessible from the website menu.
No publicly available specific email for VIP support; VIP customers access support through VIP live chat.
No distinct complaints email provided; complaints can be submitted via the main support contact form or email.
No direct finance department email disclosed publicly; financial inquiries should go through main support channels.
Not publicly specified; security issues should be reported via main support channels.
No public phone number is available for customer support.
No dedicated VIP phone line; VIP support is via exclusive live chat.
No separate complaints phone line exists.
Provided via email and support tickets with responses usually within 24 hours.
Contacted through support email/support tickets as no specific finance email or phone number is published.
Security concerns handled via regular support email/ticket submission with no dedicated contact.
No official Telegram support account found.
No official WhatsApp support account found.
No official Viber support account found.
No official WeChat support account found.
https://www.facebook.com/WOWVegasOfficial
https://www.instagram.com/wowvegasofficial/
https://twitter.com/WOWVegas
https://gi.linkedin.com/company/wow-vegas
No official YouTube channel found.
No official Telegram channel found.
No official Discord server information available.
No known video call support.
Yes, a support ticket system is available via the contact form on the website.
WOW Vegas has iOS and Android apps, but support chat functionality is limited to VIP live chat; no general app support chat.
The mobile app supports push notifications for customer communications.
SMS support is not available.
Callback service is not offered.
No official forums or communities; social media channels serve as community platforms.
There is no separate mobile app dedicated solely to support.
No Zoom or Microsoft Teams video consultations available.
Support is available daily via email/ticket, but not guaranteed 24/7 real-time responsiveness.
Officially 24/7 customer help is claimed, but responses are usually within 24 hours without live 24/7 chat.
Support is provided in English.
Available in 44 US states and Canada (excluding some states such as Washington, Nevada, Idaho, Maryland, Montana, Michigan, and Québec).
Support via FAQ is open; submitting support tickets typically requires account registration.
Document upload is possible through support ticket submissions, but not via live chat except possibly VIP chat.
https://www.wowvegas.com/privacy
https://www.wowvegas.com/terms
Use the “Forgot Password” link on the login page to reset your password via email.
Contact customer support via email with verification documents to resolve account blocks.
Common reasons include failed verification, suspicious activity, or violation of terms and conditions.
Profile updates can be made in account settings or by contacting support.
Immediately contact support, change your password, and enable additional security measures if available.
No verified details of 2FA availability; typically involves settings in account security options.
Could be due to phone carrier interruptions or wrong phone number; verify contact details or consult support.
Contact support to request account deletion as self-service deletion is generally not available.
Check credentials, use password recovery, ensure internet connection, contact support if issues persist.
Login history access is typically available in account security settings if offered; otherwise, contact support.
To comply with KYC/AML regulations and to confirm identity and eligibility to play.
Government-issued ID (passport, driver’s license), proof of residence, and sometimes proof of payment method.
Verification processing usually takes from 24 hours up to several days depending on volume.
Resubmit clear, valid documents and contact support for guidance on rejection reasons.
Via the account verification section or through support ticket/document upload form.
Additional verification may be triggered by large withdrawals, suspicious activity, or regulatory requirements.
Multiple accounts are generally prohibited by terms of service to prevent fraud and abuse.
Report suspicious activity immediately to support via email or ticket submission.
Contact support with alternative verification to update email address and regain account access.
Update phone number via account settings or contact support to assist with the change.
Limitations could be due to pending verification, account review, or suspected violations.
Set deposit limits within account settings or request assistance from support if available.
Self-exclusion is a voluntary tool to limit play; can be activated via account settings or support request.
Contact support to request a temporary account freeze for a specified period.
Report immediately to support with detailed information to initiate investigation.
Common causes include payment method issues, insufficient funds, or technical errors; check details and try again or contact support.
Withdrawal processing generally takes 24 to 72 hours after approval.
WOW Vegas does not charge fees for most transactions, but payment provider fees may apply.
Reasons include failed verification, suspicious activity, exceeding limits, or non-compliance with terms.
Payments via Amex, Diners, Mastercard, Visa, Google Pay, Apple Pay, Skrill, and Trustly for purchasing game currency.
Minimum deposits typically start at $10; maximum limits vary by payment method and regulatory requirements.
Approximately $10.
Varies by payment method; specific maximums not publicly specified.
Contact support immediately; withdrawal cancellation can be possible before processing completes.
Delays may be caused by verification, bank processing times, or high transaction volumes.
Withdrawals generally must be made to the account holder’s verified payment method for security reasons.
Contact support with transaction details for investigation and resolution.
Check transaction status via account transaction history or contact support for updates.
Financial blocks may result from pending verification, suspected fraud, or regulatory holds.
Additional identity verification documents such as utility bills and source of funds may be required.
Yes, withdrawal limits apply according to account status and regulatory compliance.
Refunds are processed through the original payment method after review and approval.
Verify payment details, check for sufficient funds, retry payment, or contact support for help.
Withdrawal methods cannot usually be changed after request; check with support for exceptions.
To comply with anti-money laundering regulations and confirm legitimacy of funds.
Request statements via support or download from account transaction history if available.
Report immediately to support with payment reference and details for resolution.
USD primarily, as the platform operates under US sweepstakes laws.
Currency conversion is not applicable as the casino uses virtual currencies; real money transactions are in USD.
Cryptocurrency payments are not accepted; WOW Vegas uses standard online payment methods.
Contact support with detailed error description for troubleshooting assistance.
Contact support immediately to request a reversal of erroneous deposits.
Clear browser cache, update your app or browser, check internet connection, or restart device.
Restart the game or app; if issue persists, report to support for investigation.
Submit detailed reports via support ticket or email including device and error information.
Possible session syncing issue; contact support with game details to review and restore winnings.
Check device volume settings, update app/software, clear cache, or reinstall the game.
Close background apps, check internet speed, clear cache, and update app or device OS.
Verify game rules, check for technical issues, or report the problem to support.
Use game history or recent activity section in your account; contact support for further help.
Refresh the page or app; restart device; if issue continues, contact support.
Game availability can be restricted by region or due to regulatory or licensing limitations.
Clear browser or app cache via settings to improve loading speeds and performance.
Ensure your device and app are updated, clear cache, restart device, or reinstall app.
Check promotion terms; contact support to report issue and verify eligibility.
Bonus details and wagering info are usually found in the promotions or terms and conditions section.
Confirm promotion eligibility, check expiration, and report discrepancies to support.
Register and follow specific promotion rules provided on the casino website.
Verify code validity and expiration; contact support if problems persist.
Live casino may be restricted due to regional licensing, technical issues, or maintenance.
Check internet connection, update app or browser, and report persistent issues to support.
Use the support ticket system or email with detailed description of the glitch.
Check internet connection, clear cache, try a different browser or device, or contact support.
Use updated browsers like Chrome or Firefox; clear cache; if problems persist, contact support.
Flash is obsolete; ensure your browser and app are updated to latest versions for compatibility.
Clear cache, reduce browser tabs, check internet speed, or use a different device.
Submit detailed queries via support ticket or email, including device and game information.
