How to contact the casino support service?
You can contact XTip Casino support primarily via email, as they offer 24/7 customer service through this method. There is no live chat support available at XTip Casino.
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What contact methods are available for customers?
Customers can contact support via email; live chat is not available; phone support details are not publicly provided.
Casino website
https://www.xtip.com
Casino launch date
XTip Casino was launched in 2012.
Gaming license
XTip Casino is licensed by the Malta Gaming Authority and also holds licensing under UK Gambling Commission authorities.
Casino headquarters location
The headquarters of XTip Casino is located in Malta.
License jurisdiction
Malta.
Is there live chat on the website, does live chat work 24/7, and how long does it take to respond in chat?
There is no live chat support available on the XTip Casino website.
Is there a contact form on the website?
No verified information about a contact form being available on the website.
Technical support email
[email protected] (industry standard email format suggested; no verified dedicated technical support email found).
VIP support email
No verified dedicated VIP support email is publicly available.
Complaints email
No specific complaints email is publicly available; general support email should be used.
Finance department email
No verified finance department email provided.
Security service email
No public security service email available.
Support hotline phone number
No publicly listed phone support number for XTip Casino.
VIP line for premium customers
No dedicated VIP phone line is publicly known.
Separate complaint line
No separate complaint phone line is publicly known.
Technical support
Technical support is usually available via email, 24/7, with responses typically within a business day.
Financial department
Financial inquiries are normally handled via the general support email.
Security service
Security concerns are handled internally; contact usually through general support channels.
Telegram support account
No official Telegram support account available.
WhatsApp support account
Not available.
Viber support account
Not available.
WeChat support account
Not available.
Facebook page
https://www.facebook.com/xtip
Instagram page
Not publicly listed.
Twitter/X page
Not publicly listed.
LinkedIn page
Not publicly listed.
YouTube channel
Not publicly listed.
Telegram channel
Not available.
Discord server
Not available.
Are there video calls with consultants?
No video call support available.
Is there a ticket system (helpdesk)?
No verified ticket system publicly specified, but email support acts as ticket handling.
Is there a mobile app with support chat?
XTip does not have support chat integrated into a mobile app.
Are push notifications supported?
No information about push notifications for customer communication.
Is SMS support available?
No SMS support publicly provided.
Can I request a callback?
Callback services are not offered.
Are there forums or communities related to this casino?
No official forums; player communities might exist externally.
Is there a mobile app for contacting support?
No dedicated mobile app for support contact.
Are Zoom/Teams consultations possible?
No video consultation platforms supported.
Is support available on weekends and holidays?
Email support is available 24/7, including weekends and holidays.
What are the support service operating hours?
Support via email operates 24/7.
Supported languages
English and several European languages are supported.
Service regions
Primarily Germany, Austria, Malta, and other European countries.
Can I contact support without registration?
Yes, customers can contact support without account registration via email.
Can I send documents through chat?
Chat is not available; documents can typically be sent via email.
Privacy policy link
https://www.xtip.com/privacy-policy
Terms of service link
https://www.xtip.com/terms-and-conditions
What to do if I forgot my account password?
Use the "Forgot Password" feature on the website to receive a reset link via registered email.
How to restore access to a blocked account?
Contact support by email with identification details to request review and restoration.
Why is my account blocked?
Accounts may be blocked due to verification failures, suspicious activity, or violations of terms.
How to change profile information?
Profile details can be updated in account settings or by contacting support.
What to do if I suspect my account has been hacked?
Immediately contact support, change your password, and enable security features.
How to set up two-factor authentication?
If supported, instructions are provided in the account security settings; otherwise, contact support for assistance.
Why am I not receiving SMS confirmation codes?
This may be due to operator or device issues; verify phone number and network status.
How to delete my casino account?
Contact support with a deletion request; follow their account closure procedure.
What to do if I can't log into my account?
Check credentials, reset password, or contact support for assistance.
How to check account login history?
Login history may be accessible in account settings or via support on request.
Why is document verification required?
Verification ensures age, identity, and compliance with anti-money laundering laws.
What documents are needed for verification?
Typically, government-issued ID, proof of address, and payment method ownership documents.
How long does document verification take?
Verification processing usually takes 24-72 hours.
What to do if documents are rejected?
Resubmit clearer documents or contact support for clarification.
How to upload documents for verification?
Upload documents through the account verification section or send them by email if needed.
Why does my account require additional verification?
For large transactions, suspicious activity, or regulatory requirements.
Can I have multiple accounts?
Multiple accounts are generally prohibited under casino terms.
How to report suspicious activity?
Contact support immediately with details of the suspicious activity.
What to do if I lose access to my email?
Update email details with support after verifying identity.
How to change phone number in my account?
Update phone number in profile settings or contact support.
Why are my account functions limited?
Limited due to verification, account status, or compliance checks.
How to set deposit limits?
Deposit limits can be set in account responsible gaming settings or via support.
What is self-exclusion and how to activate it?
Self-exclusion is a voluntary gambling ban; activate it via account settings or support.
How to temporarily freeze my account?
Request an account freeze through support.
What to do if I suspect fraud?
Report immediately to support with any evidence.
Why is my deposit not going through?
May be due to payment method issues or verification; check with support.
How long does withdrawal processing take?
Typically 1-3 business days depending on method and verification.
What fees are charged for transactions?
Most casinos do not charge deposit fees; withdrawal fees depend on payment provider.
Why was my withdrawal request declined?
Possible reasons include verification issues, account status, or exceeding limits.
What deposit methods are available?
Common methods include credit/debit cards, e-wallets, and bank transfers.
What are the minimum and maximum deposit amounts?
Minimum usually around €10; maximum varies by method and account status.
Minimum deposit amount
Approximately €10.
Maximum deposit amount
Varies; check terms or support.
How to cancel a withdrawal request?
Contact support as soon as possible to cancel if allowed.
Why is my withdrawal taking so long to process?
Delays due to additional verification or payment provider processing times.
Can I withdraw to a different card?
Withdrawals must usually be made to the original deposit method for security.
What to do if money was debited but not credited?
Contact support immediately with transaction details.
How to check the status of a financial transaction?
Check account transaction history or contact support.
Why are financial operations blocked?
Possible due to incomplete verification, compliance issues, or security concerns.
What documents are needed for large withdrawals?
Additional ID, proof of address, proof of source of funds.
Are there withdrawal limits?
Yes, set by the casino and regulatory requirements.
How do refunds work?
Refunds are processed through the payment method used; contact support for assistance.
What to do with failed payments?
Retry or contact support to resolve issues.
Can I change the withdrawal method?
Generally no, withdrawals follow the original deposit method.
Why is proof of funds source required?
To comply with anti-money laundering laws.
How to get a financial transaction statement?
Request via support or download from account history if available.
What to do if a payment is stuck?
Contact support with transaction details for investigation.
What currencies does the casino accept?
Euro and other major European currencies.
Is there currency conversion?
Yes, currency conversion is handled during deposit or withdrawal with possibly a fee.
How do cryptocurrency payments work?
No verified information indicating cryptocurrency payments available.
What to do with payment system errors?
Contact support with full details for troubleshooting.
Can I return an erroneous deposit?
Contact support immediately to discuss refund options.
Why won't the game load?
Clear cache, try different browser/device, or check internet connection.
What to do when there's a game crash?
Refresh the game, check connection, contact support if persistent.
How to report a game error?
Contact support with details including game name and issue.
Why did my winnings disappear after a crash?
Report to support promptly for investigation and recovery.
Game sound not working - what to do?
Check device sound settings and browser permissions.
Game lagging or freezing - how to fix?
Close other apps, clear cache, check internet speed.
Why isn't my bet being counted?
Could be due to network issue, game error, or rule violation; contact support.
How to check game round results?
Usually available in game history or round logs.
What to do if the game is not responding?
Refresh or restart the game; contact support if unresolved.
Why are some games unavailable?
Due to licensing restrictions or location-based blocks.
How to clear cache for better game performance?
Clear browser cache or app data from settings.
Problems with game display on mobile device?
Update app/browser, clear cache, or try different device.
What to do if bonus didn't activate?
Contact support with bonus and account details.
How to check bonus wagering requirements?
Usually found in bonus terms on the website.
Why aren't bonus points being credited?
Check eligibility and bonus terms; contact support.
How to participate in tournaments and promotions?
Register and follow promotion rules; check promotions page.
What to do if promo code doesn't work?
Verify code validity and terms; contact support if issues.
Why is Live Casino unavailable?
May be due to regional restrictions or technical issues.
Problems with video streaming in live games?
Check internet speed, device compatibility, and browser settings.
How to report a technical glitch?
Contact technical support with detailed description.
What to do if the website won't load?
Check internet connection, clear cache, try different browser.
Browser compatibility issues?
Update browser or switch to a supported browser.
How to update Flash Player or other plugins?
Follow official plugin update instructions; note Flash is largely obsolete.
What to do with slow website loading?
Clear cache, check internet speed, try another device.
How to get technical support for games?
Contact casino support via email or help section for game issues.