How to contact the casino support service?
You can contact Yellow Brick Casino support primarily by phone at their main number or via the contact form on their website. Additionally, visiting the casino in person allows guest services assistance.
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What contact methods are available for customers?
Phone, contact form on website, in-person support.
Casino website
https://www.ybrcasinoandsportsbook.com
Casino launch date
June 2, 2015
Gaming license
Licensed by the Oneida Indian Nation under the regulatory authority overseeing tribal gaming operations.
Casino headquarters location
800 West Genesee Street, Chittenango, New York 13037, USA
License jurisdiction
Licensed under the Oneida Indian Nation jurisdiction, associated with tribal governance.
Is there live chat on the website, does live chat work 24/7, and how long does it take to respond in chat?
There is no verified information indicating that Yellow Brick Casino offers live chat support on their website.
Is there a contact form on the website?
Yes, a contact form is available on the casino's Contact Us page for inquiries and lost & found claims.
Technical support email
No specific verified technical support email publicly available; general inquiries likely through main contact form or phone.
VIP support email
No verified separate VIP support email found for Yellow Brick Casino.
Complaints email
No dedicated complaints email publicly listed; complaints would generally be handled through the main contact channels.
Finance department email
No verified finance department email is publicly available.
Security service email
No specific public security service email found.
Support hotline phone number
(315) 366-9400
VIP line for premium customers
No verified dedicated VIP phone line found.
Separate complaint line
No separate complaint hotline publicly listed.
Technical support
Typically provided via phone and contact form, operational during regular casino hours.
Financial department
Contact through main phone number or contact form; no specific public financial contact found.
Security service
Generally handled internally; no public direct contact details found.
Telegram support account
No verified official Telegram support account found.
WhatsApp support account
No official WhatsApp support account publicly available.
Viber support account
No official Viber support account publicly available.
WeChat support account
No official WeChat support account publicly available.
Facebook page
https://www.facebook.com/YBRCasino (verified social presence exists)
Instagram page
No verified official Instagram account found.
Twitter/X page
https://x.com/YBRCasino
LinkedIn page
https://www.linkedin.com/company/yellow-brick-road-casino
YouTube channel
No verified official YouTube channel found.
Telegram channel
No official Telegram channel verified.
Discord server
No official Discord server verified.
Are there video calls with consultants?
No verified availability of video call support.
Is there a ticket system (helpdesk)?
No publicly verified ticket system detected; support primarily via phone and form.
Is there a mobile app with support chat?
No verified mobile app with integrated support chat.
Are push notifications supported?
No clear information available on push notification support.
Is SMS support available?
No verified SMS support channel publicly listed.
Can I request a callback?
No publicly listed callback request service.
Are there forums or communities related to this casino?
No official forums or dedicated community platforms found.
Is there a mobile app for contacting support?
No dedicated mobile app for support contact.
Are Zoom/Teams consultations possible?
No verified support for Zoom or Teams consultations.
Is support available on weekends and holidays?
In-person and phone support adhere to the casino’s general operating hours including weekends.
What are the support service operating hours?
Casino hours Monday-Thursday noon to 11:00pm, Friday-Saturday 10:00am to 3:00am, Sunday 10:00am to midnight; support usually available during these hours.
Supported languages
English primarily.
Service regions
Primarily serves customers in New York State and surrounding areas.
Can I contact support without registration?
Generally, yes, initial inquiries can be made via phone or contact form without registration.
Can I send documents through chat?
No verified chat support, so document upload via chat is not available.
Privacy policy link
https://www.ybrcasinoandsportsbook.com/privacy-policy
Terms of service link
https://www.ybrcasinoandsportsbook.com/terms-conditions
What to do if I forgot my account password?
Typically, use the 'Forgot Password' link on the login page to initiate password recovery through email.
How to restore access to a blocked account?
Contact customer support via phone or contact form to verify identity and request reinstatement.
Why is my account blocked?
Accounts are commonly blocked for security reasons, suspected fraud, or violation of terms.
How to change profile information?
Log into your account and access the profile or account settings section; contact support if issues arise.
What to do if I suspect my account has been hacked?
Immediately contact support to secure the account and change credentials.
How to set up two-factor authentication?
Not specifically confirmed for this casino; generally enabled in account security settings if available.
Why am I not receiving SMS confirmation codes?
Common causes include network issues, wrong phone number, or SMS blocking by carrier.
How to delete my casino account?
Contact customer support with a formal request to delete the account as per casino policy.
What to do if I can't log into my account?
Verify credentials, reset password if needed, or contact support for assistance.
How to check account login history?
Typically found in account settings/security section if offered; otherwise, contact support.
Why is document verification required?
For identity verification (KYC), legal compliance, and to prevent fraud and money laundering.
What documents are needed for verification?
Usually includes government-issued ID, proof of address, and sometimes proof of payment method.
How long does document verification take?
Typically from a few hours up to 3 business days depending on volume.
What to do if documents are rejected?
Resubmit clearer copies or contact support for clarification on required documents.
How to upload documents for verification?
Upload through your online account verification section or send via secure email/contact form if allowed.
Why does my account require additional verification?
Due to unusual activity, high withdrawal requests, or regulatory requirements.
Can I have multiple accounts?
Most casinos enforce strict one account per person policies.
How to report suspicious activity?
Notify customer support immediately via phone or email.
What to do if I lose access to my email?
Contact support with identity verification to update email address.
How to change phone number in my account?
Update via account settings or contact support if not self-service.
Why are my account functions limited?
Due to pending verification, security issues, or regulatory compliance.
How to set deposit limits?
Usually available in account settings under responsible gaming controls.
What is self-exclusion and how to activate it?
Self-exclusion allows players to block themselves from playing to manage gambling habits; activated via support or account settings.
How to temporarily freeze my account?
Request through customer support to temporarily suspend account access.
What to do if I suspect fraud?
Report to support immediately with detailed information.
Why is my deposit not going through?
Possible issues include bank/transaction limits, wrong details, or technical problems.
How long does withdrawal processing take?
Typically 1-5 business days depending on method and verification.
What fees are charged for transactions?
Most casinos do not charge fees, but third-party processors or banks may apply charges.
Why was my withdrawal request declined?
Possible reasons include failed verification, suspicious activity, or violation of terms.
What deposit methods are available?
Commonly credit/debit cards, prepaid cards, e-wallets, and possibly cash at cage, but exact methods not publicly detailed.
What are the minimum and maximum deposit amounts?
Specific amounts not verified; generally, minimum deposits range between $10-$20, maximum depends on casino policy.
Minimum deposit amount
Industry average is approximately $10, specific amount not found.
Maximum deposit amount
Varies by method and policy, not publicly confirmed.
How to cancel a withdrawal request?
Contact support immediately; ability to cancel depends on processing stage.
Why is my withdrawal taking so long to process?
Possible due to verification delays, high volume, or banking issues.
Can I withdraw to a different card?
Usually withdrawals must be made to the original deposit method for security compliance.
What to do if money was debited but not credited?
Contact support with transaction details for investigation.
How to check the status of a financial transaction?
Through account transaction history or by contacting support.
Why are financial operations blocked?
Pending verification, suspicious activity, or regulatory reasons.
What documents are needed for large withdrawals?
Typically ID, proof of address, and proof of funds source.
Are there withdrawal limits?
Yes, casinos impose withdrawal limits depending on account status and regulatory rules.
How do refunds work?
Refund policies vary; contact support to initiate and review refund criteria.
What to do with failed payments?
Contact support with details for troubleshooting.
Can I change the withdrawal method?
Usually not allowed once request is processed.
Why is proof of funds source required?
To comply with anti-money laundering laws and verify legitimacy of funds.
How to get a financial transaction statement?
Request from customer support or download from account interface if available.
What to do if a payment is stuck?
Notify support with transaction details to expedite resolution.
What currencies does the casino accept?
Primarily US Dollars (USD).
Is there currency conversion?
No detailed info; conversion may happen based on payment method.
How do cryptocurrency payments work?
No evidence that Yellow Brick Casino supports cryptocurrency payments.
What to do with payment system errors?
Contact support for assistance.
Can I return an erroneous deposit?
Submit a request to support explaining the error for possible reversal.
Why won't the game load?
Causes include internet issues, browser compatibility, or server problems.
What to do when there's a game crash?
Refresh the game, clear cache, or report issue to support.
How to report a game error?
Contact support with detailed description and screenshots if possible.
Why did my winnings disappear after a crash?
Could be due to server error; contact support for resolution.
Game sound not working - what to do?
Check device volume settings and browser permissions.
Game lagging or freezing - how to fix?
Clear cache, check internet connection, or try a different device/browser.
Why isn't my bet being counted?
Could be connection issues or game rules; contact support for clarification.
How to check game round results?
Typically available within the game interface or account history.
What to do if the game is not responding?
Reload the game or contact support if persistent.
Why are some games unavailable?
Due to licensing restrictions or maintenance.
How to clear cache for better game performance?
Use browser settings or app settings to clear cache and cookies.
Problems with game display on mobile device?
Try updating the app/browser, clearing cache, or restarting device.
What to do if bonus didn't activate?
Contact support with bonus details to review eligibility.
How to check bonus wagering requirements?
Found in bonus terms and conditions or player account.
Why aren't bonus points being credited?
Possible delay or ineligibility; contact support.
How to participate in tournaments and promotions?
Usually by registering through the casino's promotions page or account.
What to do if promo code doesn't work?
Verify code validity and expiration; contact support for assistance.
Why is Live Casino unavailable?
Possible regional restrictions or technical issues.
Problems with video streaming in live games?
Check internet connection and browser compatibility.
How to report a technical glitch?
Contact support with detailed information.
What to do if the website won't load?
Check internet, browser update, and try clearing cache.
Browser compatibility issues?
Use recommended browsers and update regularly.
How to update Flash Player or other plugins?
Most modern casinos use HTML5; update browser instead of Flash.
What to do with slow website loading?
Clear cache, close background apps, or change browser.
How to get technical support for games?
Contact casino support via phone or contact form.