The primary contact method for Zamsino Casino support is via email at [email protected]. Customers can expect an email response within a few hours. For specific casino issues like cancelled withdrawals, customers should contact the individual casino support directly.
Customers can contact Zamsino Casino via email and telephone; live chat availability is not specifically confirmed.
https://zamsino.com
Specific launch date for Zamsino Casino is not publicly detailed; the platform appears active and reviewed as of early 2025.
Zamsino operates under a gaming license issued in Curaçao.
Emancipatie Boulevard 32, Willemstad, Netherlands Antilles, P.O. Box 7, Curaçao.
Curaçao.
Live chat availability and hours for Zamsino Casino are not explicitly stated. Generally, licensed online casinos offer 24/7 live chat with response times varying from immediate to a few minutes.
There is no verified information confirming a contact form on the Zamsino website, although many casinos typically provide one on their "Contact Us" page for user inquiries.
[email protected] (general support including technical issues).
No specific VIP support email publicly available; VIP customers commonly receive dedicated contact channels in licensed casinos.
No dedicated complaints email found; customers usually contact general support or use casino-specific dispute resolution channels.
Not publicly specified; financial inquiries typically handled by casino support or dedicated finance contacts if available.
No dedicated security service email found; security issues are generally reported via main support contacts.
(599-9)-744 7051 (located in Curaçao, associated with Zamedia N.V., the company behind Zamsino).
No dedicated VIP phone line information available.
Not available as a separate phone line.
Technical support is accessible primarily via email; responsiveness is usually within a few hours as per standard casino customer service.
Financial inquiries handled through standard support channels or as specified by the individual casino partnered with Zamsino.
Security-related concerns are managed through general support emails; no separate direct contact is published.
No official Telegram support account publicly indicated.
No official WhatsApp support information available.
No official Viber support details found.
No official WeChat support account known.
No specific official Facebook page for Zamsino Casino identified.
No official Instagram page listed.
No official Twitter or X account found.
No LinkedIn company page specifically for Zamsino Casino located.
No official YouTube channel identified.
No official Telegram channel publicly available.
No public Discord server information.
No evidence of video call support.
No explicit information on a dedicated ticket system; support via email likely functions as ticket-based.
Zamsino offers mobile apps to manage casino activities; no specific confirmation of in-app support chat.
No specific details on push notifications for customer communications.
No confirmed SMS support service.
No information on callback services.
No official forums or community platforms linked to Zamsino Casino.
No dedicated support contact app; support is mainly via email.
No evidence of Zoom or Teams consultations.
Support via email is generally available 24/7, including weekends and holidays, with response time within a few hours.
Email support is available 24 hours a day.
No detailed language support info; industry standard is English primarily, sometimes other major languages depending on region.
Zamsino serves multiple geographic regions but does not specify exact regions; typically covers regions allowed under Curaçao licensing.
Generally, contacting support via email does not require registration.
Without confirmed live chat, document upload via chat is unlikely; email attachments are typically accepted for verification.
https://zamsino.casino/privacy-policy/
https://zamsino.casino/terms-of-service/
Use the "Forgot Password" function on the casino website to receive reset instructions via email, a standard practice across online casinos.
Contact customer support via email explaining the issue; verification procedures usually apply before access restoration.
Common reasons include suspicious activity, verification failures, breach of terms, or security concerns.
Log into the account and update profile details in the account settings; if not possible, contact support for assistance.
Immediately contact support, change passwords, and enable two-factor authentication if available.
Many casinos provide 2FA via account settings; instructions typically involve linking a phone number or an authenticator app.
Possible reasons include network issues, incorrect phone number, or blocks by the carrier; contact support if persistent.
Request account deletion through customer support by email; follow casino-specific procedures and verification steps.
Verify login credentials, reset password if needed, clear cache/cookies, and contact support if problems persist.
Usually accessible in account security or settings sections; if not, request via support.
Verification ensures compliance with KYC and anti-money laundering regulations to prevent fraud.
Typically includes a government-issued ID, proof of address, and payment method proof.
Usually processed within 24 to 72 hours depending on the casino's efficiency.
Resubmit clear, valid documents following instructions provided by support.
Upload directly via the account verification section or email to support if live upload is unavailable.
Triggered by large transactions, suspicious activity, or regulatory requirements.
Most casinos prohibit multiple accounts; violating this can result in account suspension.
Contact support immediately with details using support email.
Contact support to verify identity and update email information.
Update via account settings or request support assistance.
Usually due to pending verification, account restrictions, or non-compliance with terms.
Many casinos allow users to set deposit limits via responsible gaming settings.
Self-exclusion is temporarily banning oneself from gambling; activated via account settings or support request.
Contact support expressing the wish to freeze your account; period set per your request.
Report immediately to support with details for investigation.
Possible issues include payment method problems, technical issues, or account restrictions.
Typically between 24 to 72 hours; some variations depending on method.
Many casinos do not charge fees, but payment providers may; always check terms.
Reasons include incomplete verification, suspicious activity, or insufficient funds.
Common methods include credit/debit cards, e-wallets, cryptocurrencies, bank transfers.
Varies by casino; the minimum is often around $10-$20, maximum varies widely.
Typically $10.
Usually ranges from $5,000 and above depending on the payment method.
Contact support immediately; cancellation depends on processing stage.
Delays may be due to verification, high volume, or banking processes.
Generally no; withdrawals must go to the original deposit method for security.
Contact support with transaction details for resolution.
Check account transaction history or contact support.
Often due to verification issues or suspected fraud.
Additional proof such as source of funds or income may be required.
Yes, casinos set daily, weekly, or monthly limits.
Refund policies vary; typically manual and require support approval.
Retry method or contact support for help.
Usually only before processing; contact support to inquire.
To comply with anti-money laundering regulations.
Request via support; some casinos provide downloadable statements.
Contact support to investigate and resolve.
Multiple fiat currencies and cryptocurrencies depending on casino.
Usually available with applicable exchange rates and fees.
Deposits and withdrawals via supported wallets; transactions verified on blockchain.
Retry or contact support with error details.
Contact support immediately to request reversal.
Check internet, browser compatibility, and clear cache.
Reload game, refresh browser; contact support if persists.
Report via support with details and screenshots if possible.
Contact support to review and restore if applicable.
Check device settings and game volume controls.
Clear cache, close background apps, check connection.
Possible disconnection or server issues; contact support.
Usually available in game history or account activity.
Refresh or restart the game; contact support if unresolved.
Regional restrictions or licensing related limits.
Clear browser cache and cookies from settings.
Update app/browser; ensure compatibility.
Contact support with bonus code and transaction details.
Listed in bonus terms and conditions.
May be due to inactivity or bonus terms; contact support.
Register and follow event rules on the casino platform.
Verify code validity and terms; contact support if needed.
Could be due to regional blocks or technical issues.
Check internet speed and device compatibility.
Notify support detailing the issue.
Check connection, browser update, try different device.
Use recommended browsers and clear cache.
Most casinos use HTML5; update browser instead.
Clear cache and cookies; check network.
Contact casino support via email or live chat if available.
