The primary contact methods for Zet Casino support are live chat and email. Live chat is the fastest way to get assistance with response times often within minutes. Email support is available 24/7 for detailed inquiries.
Live chat, email, no phone support, no Telegram, WhatsApp, Viber, or WeChat official contacts.
https://zetcasino1.com/ca
Licensed under Curacao eGaming, issued by the Curacao Gaming Control Board.
Anexartisias 34 & Athinon 79, Nora court, 6th floor, 3040 Limassol, Cyprus
Curacao
Yes, live chat is available 24/7 with response times typically within minutes, though delays may occur during busy periods.
Yes, a contact form is available for contacting customer support.
No verified VIP-specific email found; likely assisted via main support channels.
No separate complaints email found; use [email protected].
No separate finance email found; financial inquiries handled via [email protected].
No separate security email found; use [email protected] for security issues.
No phone support is provided.
Not available.
Not available.
Available 24/7 via live chat and email.
Contactable via main support email and live chat; no dedicated number or email.
Contact through main support email and chat.
Not available.
Not available.
Not available.
Not available.
No verified official Facebook page URL found.
No verified official Instagram account URL found.
No verified official Twitter account URL found.
No verified official LinkedIn company page found.
No verified official YouTube channel found.
Not available.
Not available.
Not available.
No dedicated ticketing system mentioned; support via live chat and email.
No mobile app; support chat available through mobile website.
Not indicated.
Not available.
Not available.
No official forums identified.
No dedicated mobile app for support.
Not available.
Yes, support is available 24/7 including weekends and holidays.
English, Finnish, Hungarian, German, Norwegian, Swedish, Russian, Polish, Portuguese, Turkish, French, Hindi, Italian, Spanish, Czech, and more.
Global service, except for restricted countries like the USA, UK, Belgium, and others.
Yes, live chat can be accessed without registration by providing minimal information.
Document upload via chat is not confirmed; document upload is available through a contact form or email.
https://zetcasino1.com/ca/privacy-policy
https://zetcasino1.com/ca/terms-and-conditions
Use the "Forgot Password" link on the login page to receive a reset link via email.
Contact customer support via live chat or email with verification documents to resolve account blocks.
Common reasons include verification failure, suspicious activity, bonus abuse, or violating terms.
Update profile details in the account settings section on the casino website; some changes may require support assistance.
Contact support immediately, change your password, and follow security recommendations.
No specific 2FA option is indicated for Zet Casino.
This may be due to network issues, incorrect phone number, or carrier blocking; verify phone details and contact support.
Contact customer support to request account deletion as self-service option is not typically available.
Use password reset, check for account blocks, or contact support for assistance.
Generally accessible in account security settings if provided; otherwise, request from support.
To comply with KYC regulations to prevent fraud, money laundering, and ensure player security.
Valid government-issued ID, proof of address, proof of payment method may be required.
Usually 24 to 72 hours depending on document clarity and internal processes.
Resubmit clearer or updated documents; contact support for detailed instructions.
Upload via account verification section or send by email/support contact form.
Triggered by large transactions, suspicious activity, or regulatory requirements.
Multiple accounts are generally prohibited and may lead to account closure.
Contact support immediately via live chat or email with detailed information.
Notify support immediately for account recovery options.
Update phone number in profile settings; support assistance may be required.
Limitations may apply due to verification issues, pending withdrawals, or security flags.
Deposit limits can often be set within account responsible gaming settings.
A responsible gaming tool allowing players to restrict their gambling activity; can be activated via account settings or by contacting support.
Request a temporary freeze via support for cooling-off periods.
Report immediately to support with all relevant details for investigation.
Issues may be due to payment method, banking restrictions, or technical errors.
Withdrawals are processed within 3 business days, subject to account verification.
Zet Casino typically does not charge fees; payment provider fees may apply.
Reasons include verification failure, bonus abuse, insufficient funds, or terms violations.
Credit/debit cards, e-wallets like Skrill, Neteller, paysafecard, bank transfer, cryptocurrencies including Bitcoin.
Minimum deposits generally start at €10; maximum depending on payment method and VIP status.
Varies by method and VIP level; contact support for specifics.
Contact support immediately to request cancellation if processing is not yet complete.
Delays due to verification processes, high volume periods, or banking issues.
Withdrawals generally need to go to the original deposit method for compliance reasons.
Contact support with transaction details to resolve payment processing issues.
Transaction status can be checked in account history or by contacting support.
Blocks may occur due to verification, suspicious activity, or regulatory reasons.
Proof of identity, proof of address, and proof of source of funds documents.
Yes, withdrawal limits apply and may vary by VIP status.
Refunds processed on canceled transactions or in line with casino policies; contact support for details.
Retry using alternative methods or contact support for help.
Changing withdrawal method usually not permitted once requested; confirm with support.
To comply with AML regulations ensuring legitimate funding sources.
Request from support or access via account transaction history.
Contact support with details to investigate and resolve.
EUR, USD, CAD, HUF, INR, JPY, NOK, NZD, PLN, RUB among others.
Yes, currency conversion is supported with applicable rates.
Deposit and withdrawal via supported cryptocurrencies subject to verification and transaction limits.
Contact support for assistance and try alternative payment methods.
Request return via support immediately upon detection.
May be due to browser issues, internet connection, or temporary server problems.
Refresh or restart the game and report persistent issues to support.
Report via live chat or email with game details and screenshots if possible.
Usually caused by a client-side issue; contact support to investigate and restore if applicable.
Check device sound settings, browser permissions, and refresh the page.
Clear cache, close other applications, or try a different device or browser.
Confirm bet acceptance status; contact support for unresolved issues.
Results are usually in game history or session logs within account.
Refresh or restart the game or browser; contact support for persistent problems.
Game restrictions may apply due to licensing or geo-blocks.
Clear browser cache and cookies or use incognito mode.
Ensure device and browser compatibility; try updating browser or app.
Contact support with bonus code and transaction details.
Check bonus terms on the promotions page or contact support.
Points may be delayed or conditions not met; contact support for clarification.
Register as instructed on the casino promotions page and follow terms.
Check code validity and terms; contact support if issues persist.
Geo-restrictions, maintenance, or technical issues may cause unavailability.
Check internet speed, disable VPN, or try different device/browser.
Use live chat or email support to report with details and screenshots.
Check internet connection, try a different browser, or clear cache.
Use recommended browsers like Chrome, Firefox, or Edge; update browser regularly.
Most games use HTML5; if needed, update plugins from official sources.
Clear cache, reduce open tabs, and check connection speed.
Contact support via live chat or email.
