License Name
Québec Casino and Online Gambling License
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Issuing Country/Region
Québec, Canada
Regulatory Body
Régie des alcools, des courses et des jeux (RACJ)
Types of Regulated Games
Casinos, online casino games, video lottery terminals, betting, lotteries, bingo, amusement machines, and racing
Market Coverage
Local (Québec province)
Regulator's Reputation
Good
Legal Entity Requirements
Legal entity registration in Canada, often in Québec; foreign operators generally must establish a Canadian subsidiary
Directors and Shareholders Requirements
Subject to background, integrity, and sometimes criminal record checks for key persons and owners
Anti-Money Laundering (AML) Requirements
Strict compliance with provincial and federal AML legislation required, including verification of source of funds and ongoing monitoring
Data Protection Requirements
Compliance with Québec Law 25 on data protection, which aligns with GDPR principles (privacy programs, consent, data subject rights, privacy impact assessments)
Reporting Requirements
Regular submission of financial and activity reports to RACJ; details and frequency depend on license conditions
Audit Requirements
Regular financial and operational audits required
Software Certification Requirements
Certification of gaming software and technical systems by recognized testing laboratories
RNG Certification
Certification and independent testing of random number generators required for relevant games
Payment System Requirements
Use of secure and compliant payment providers is expected
Domain Name Requirements
No public official requirement for a local domain, but offering to Québec residents must comply with local laws
Language Support Requirements
French mandatory for all customer interfaces and support
Currency Support Requirements
Canadian dollar (CAD) required for player accounts
Background Checks
Criminal and financial background checks on leaders and key personnel
License Scope Restrictions
Licensee may only offer approved gambling products; must not offer unauthorized games
Jurisdictional Tax Compliance
Obligatory compliance with Québec provincial gaming and corporate tax laws
Player Data Storage Requirements
Player data must be stored in compliance with Law 25 (data residency and security measures enforced)
Cross-Border Operations
Generally permits operation only within Québec; no authority for international offerings
Regulatory Contact Point
RACJ designated contact for regulatory communications
Compliance Officer Requirement
Designation of a compliance officer is typically required for AML and regulatory adherence
Legal Dispute Resolution
Legal disputes generally resolved via Québec courts
License Transferability
Transfer requires approval from the RACJ
Sub-Licensing Rules
Sub-licensing not permitted
License Cost
Application fees and annual costs vary; sources indicate ranges from CAD15,000 to CAD50,000 per year depending on activity and volume
Annual Fees
Annual renewal fees depend on the type and volume of gambling activities
Player Winnings Taxes
No statutory withholding on player winnings
Financial Guarantees
Financial guarantees or evidence of financial stability often required
Required Documents
Business registration, business plan, evidence of financial stability, identity and background documents, responsible gaming policy, technical and software certificates
Business Plan Requirements
Detailed business plan required, including compliance, responsible gaming, and financial projections
Internal Policy Requirements
Must have AML, KYC, and Responsible Gaming policies
Testing Requirements
Full technical evaluation and security testing by recognized labs
Certification Requirements
Gaming software and RNG certification mandatory
Physical Office Requirements
Must have a registered office in Québec
Local Representative Requirements
Appointment of a local agent or legal representative is customary
Marketing Restrictions
Must comply with local advertising regulations prohibiting targeting minors and requiring responsible gaming messaging
Responsible Gaming Measures
Implementation of responsible gaming tools and self-exclusion programs is mandatory
Self-Exclusion System
Mandatory participation in Québec-wide self-exclusion systems
Age Verification Procedures
Robust verification for minimum age of 18
KYC Procedures
Enhanced KYC procedures (document verification, identity checks)
Customer Support Standards
French-language support required
Complaint Handling Procedures
Licensees must have formal complaint resolution systems
Player Funds Protection
Segregation of player funds from operating accounts required
Payout Timelines
Specified in regulations (details depend on license terms)
Bonus and Promotion Regulations
Must comply with Québec consumer protection and advertising rules
Permitted Games List
Only games specifically authorized by RACJ are allowed
Betting Limits
Limits defined in license and responsible gaming policies
RTP Requirements
Video lotteries and some games must comply with minimum return-to-player requirements (set by regulation)
Live Game Requirements
Separate authorization and compliance with additional technical and operational rules apply
Affiliate Program Rules
Affiliate programs must also comply with local regulations—promotion to minors or misleading advertising prohibited
Security Standards
Governance of security procedures per Law 25 and provincial regulations
Encryption Requirements
Transmission of personal and financial data must utilize secure encryption (SSL/TLS)
Operation Logging
Licensees must log and retain operations data for regulatory inspection
License Duration
Fixed term, renewable on compliance (exact term set in license)
Renewal Procedure
Renewal on application and RACJ review, with applicable fee
Penalties for Non-Compliance
Significant fines, possible suspension or revocation of license for violations
Ownership Change Rules
Regulatory notification and approval required for transfer of ownership
Branding Requirements
RACJ-mandated display of license information and responsible gambling warnings
Dispute Arbitration
Disputes typically resolved in Québec courts; mediation may be available
Staff Training Requirements
Responsible gaming, compliance, and technical systems training required
Accessibility Standards
Interfaces and facilities must be accessible in accordance with provincial requirements
Multilingual Support
French mandatory; English and additional languages optional
Esports Betting Regulations
No specific enabling regulations as of late 2024
Fantasy Sports Regulations
Regulated within other provincial laws; not specifically addressed under the casino license
Official Address
1, rue Notre-Dame Est, bureau 9.00, Montréal (Québec) H2Y 1B6 Canada
Work Hours
Monday to Friday, 08:30 - 16:30
Departments
Licensing, Compliance, Investigations, Enforcement, Legal, Policy Development
FAQ Question 1
What is Québec Casino and Online Gambling License?
FAQ Answer 1
The Québec Casino and Online Gambling License is a provincial license issued by the RACJ, authorizing regulated land-based and online gambling within Québec. If not available: Information not found in publicly available sources.
FAQ Question 2
Which jurisdiction issues Québec Casino and Online Gambling License?
FAQ Answer 2
The Québec Casino and Online Gambling License is issued by the Régie des alcools, des courses et des jeux (RACJ), under the authority of Québec provincial laws. If not available: Information not found in publicly available sources.
FAQ Question 3
What is the cost of obtaining Québec Casino and Online Gambling License?
FAQ Answer 3
Fees vary by activity and volume; reported annual licensing fees range from approximately CAD15,000 to CAD50,000. If not available: Information not found in publicly available sources.
FAQ Question 4
What are the main requirements for Québec Casino and Online Gambling License?
FAQ Answer 4
Key requirements include Canadian legal entity registration, financial due diligence, AML compliance, software and RNG certification, compliance with data protection and responsible gaming policies, French-language support, ongoing audits, and reporting obligations. If not available: Information not found in publicly available sources.