License Name
Coljuegos Betting, Casino, Bingo, Lottery Licence
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Issuing Country/Region
Colombia
Regulatory Body
Coljuegos (Administración de Juegos de Suerte y Azar)
Types of Regulated Games
Betting, casino games, bingo, lottery, poker, live dealer games
Market Coverage
Local (Colombia)
Regulator's Reputation
Very Good
Legal Entity Requirements
Subsidiary company or branch must be incorporated in Colombia
Directors and Shareholders Requirements
Local legal representative required; foreign ownership permitted with documented structure
Anti-Money Laundering (AML) Requirements
Comprehensive AML and KYC procedures required; strict policies must be in place
Data Protection Requirements
Compliance with national data protection laws; advanced data security required
Reporting Requirements
Regular, detailed operational and financial reporting to Coljuegos
Audit Requirements
Regular audits required; annual submission of compliance reports
Software Certification Requirements
All gaming software must be tested and certified by authorized laboratories
RNG Certification
RNGs must be independently certified for fairness
Payment System Requirements
Only certified payment providers; restrictions on accepted methods (pre-paid credit cards only)
Server Location Requirements
Main gaming servers may be abroad, but “data safes” storing player and transaction data must be in Colombia with regulator access
Domain Name Requirements
Local (.co) domain preferred for Colombian market operations
Language Support Requirements
Spanish mandatory on all player-facing platforms
Currency Support Requirements
Colombian Peso (COP) mandatory
Background Checks
Background checks on key personnel are mandatory
License Scope Restrictions
Only licensed types of "games of chance" permitted by Coljuegos
Jurisdictional Tax Compliance
Operators must comply with all Colombian gambling taxation
Player Data Storage Requirements
Player and transactional data must be securely stored within Colombia
Cross-Border Operations
License permits only operations targeting Colombian players; cross-border not allowed
License Application Transparency
High transparency; published lists of license holders
Regulatory Contact Point
Designated compliance, legal, and technical contacts must be provided
Compliance Officer Requirement
Appointment of a compliance officer is mandatory
Local Partnership Requirements
No explicit requirement for local partnerships
Legal Dispute Resolution
Jurisdiction under Colombian law, with access to Coljuegos for dispute mediation
License Transferability
Not transferable without regulatory approval
Sub-Licensing Rules
Not permitted
License Cost
Substantial application fee; initial costs as high as COP 200,000,000+ (about $50,000+)
Annual Fees
Annual fixed fee equal to 811 times the legal monthly minimum wage, plus variable administrative fees (including 1% of taxed GGR and license fee)
Income Taxes
15% GGR for operators with RTP at 83%; 17% if RTP above 83%
Player Winnings Taxes
No mandatory withholding on player winnings found in public sources
Financial Guarantees
Bank guarantee or surety equal to at least 15% of contract value; reviewed biannually first year, annually thereafter
Financial Reporting Requirements
Monthly and annual financial statements and compliance reports required
Application Processing Time
License issuance in approximately 3–6 months if documentation is complete
Required Documents
Business incorporation, technical documentation, compliance policies, financial proof, local legal representation
Business Plan Requirements
Business plan and operational details required
Internal Policy Requirements
AML, responsible gaming, and security policies mandatory
Testing Requirements
Pre-launch technical and game software testing required
Certification Requirements
All games and systems must be certified by authorized third parties
Staff Qualifications
Compliance officer and local representative must be appropriately qualified
Physical Office Requirements
Local physical office not explicitly required, but local presence by subsidiary or branch is
Local Representative Requirements
Legal representative domiciled in Colombia required
Marketing Restrictions
Advertising spending limited to 20% of gross gambling revenue; capped per annum; only licensed operators may advertise or sponsor sports
Responsible Gaming Measures
Comprehensive responsible gambling programs required; player protection protocols mandated
Self-Exclusion System
Operators must provide a self-exclusion option; new rules formalizing minimum periods (30, 60, or 90 days) under draft regulation
Age Verification Procedures
Mandatory verification ensuring no minors participate
KYC Procedures
Detailed customer due diligence including document verification for all accounts
Customer Support Standards
Support in Spanish mandatory
Complaint Handling Procedures
Regulator-mandated procedures and access to dispute resolution via Coljuegos
Player Funds Protection
Bank guarantees and separate accounting for player funds required
Bonus and Promotion Regulations
Bonuses/promotions must be transparent, not misleading, and not targeted at self-excluded or at-risk players
Permitted Games List
Only games previously approved and certified by Coljuegos
Betting Limits
Minimum and maximum stakes determined by Coljuegos and operator, in line with responsible gaming
RTP Requirements
Minimum RTP of 83% for online games; higher RTP results in higher GGR tax rate
Live Game Requirements
Allowed under certification and compliance requirements
Mobile App Compliance
Regulated at parity with desktop platforms
Affiliate Program Rules
Affiliates must comply with all Colombian advertising and responsible gaming regulations
Security Standards
Advanced information security; certification by authorized labs
Encryption Requirements
SSL/TLS encryption mandatory for all transactions and player data
Backup Requirements
Data must be regularly backed up; critical data (“data safes”) in Colombia
Monitoring Systems
Operators must provide monitoring and reporting tools for Coljuegos’ oversight
Operation Logging
Full event and transaction logging required; records accessible to regulator
Anti-Fraud Systems
Fraud prevention and detection systems required and regularly monitored
License Duration
Valid for 3-5 years depending on contract; renewal subject to regulatory review
Renewal Procedure
Renewed via application involving both fixed and variable cost elements
Penalties for Non-Compliance
Financial penalties, suspension, or revocation of license; criminal sanctions for illegal operations (up to 8 years in prison for unlicensed operations)
Ownership Change Rules
All significant changes must be notified and cleared with Coljuegos
Subcontractor Regulations
Core services (payment, software) must be authorized by Coljuegos
Official Address
Carrera 11 No. 93A-85, Bogotá D.C., Colombia
Work Hours
Monday to Friday, 8:00 AM – 5:00 PM (local time)
Facebook URL
https://www.facebook.com/ColjuegosCo
Twitter/X URL
https://twitter.com/ColjuegosCo
YouTube URL
https://www.youtube.com/user/ColjuegosCo
Departments
Licensing, Compliance and Supervision, Technical Operations, Legal Affairs, Responsible Gaming, Communications
FAQ Question 1
What is Coljuegos Betting, Casino, Bingo, Lottery Licence?
FAQ Answer 1
The Coljuegos license is Colombia’s official authorization for legal betting, casino, bingo, and lottery operations covering both land-based and online gaming. It is issued and supervised by Coljuegos, the national gambling regulator, and ensures compliance with Colombian gambling law, responsible gaming practices, and player protection.
FAQ Question 2
Which jurisdiction issues Coljuegos Betting, Casino, Bingo, Lottery Licence?
FAQ Answer 2
The license is issued by Coljuegos, the state-authorized national gambling regulator of Colombia, under the Ministry of Finance and Public Credit.
FAQ Question 3
What is the cost of obtaining Coljuegos Betting, Casino, Bingo, Lottery Licence?
FAQ Answer 3
The cost includes a substantial application fee (COP 200,000,000+), an annual fixed fee based on minimum wages, and variable fees such as a percentage of GGR and license fees. Operators must also provide a financial guarantee equal to at least 15% of contract value.
FAQ Question 4
What are the main requirements for Coljuegos Betting, Casino, Bingo, Lottery Licence?
FAQ Answer 4
Key requirements include incorporating a local subsidiary or branch, compliance with AML and responsible gaming, appointment of a compliance officer, storage of data in Colombia, software certification, detailed reporting, and provision of player protection and self-exclusion mechanisms.