License Name
Dutch Remote Gaming Licence (Vergunning Kansspelen op Afstand, KOA)
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Issuing Country/Region
Netherlands
Regulatory Body
Kansspelautoriteit (KSA, Netherlands Gambling Authority)
Types of Regulated Games
Casino games, sports betting, poker, betting on horse and harness races, lottery (separate procedure)
Market Coverage
Local
Regulator's Reputation
Excellent
Legal Entity Requirements
Legal entity must be established within the European Economic Area (EEA), often a Dutch BV; transparent ownership required
Minimum Share Capital
€800,000
Directors and Shareholders Requirements
No criminal convictions in gambling or financial fraud; directors and UBOs disclosed; no local nationality requirement, but EEA entity required
Anti-Money Laundering (AML) Requirements
Full compliance with Dutch AML law (Wwft); monitoring, reporting, and KYC mandatory
Data Protection Requirements
GDPR compliance required; player data must be protected and retained for minimum 5 years
Reporting Requirements
Regular annual and periodic reporting to the KSA; transaction logs must be retained
Audit Requirements
Regular internal audits, annual independent technical/system audits
Software Certification Requirements
Gaming software must be certified by approved labs
RNG Certification
Certified RNGs mandatory
Payment System Requirements
Only certified, traceable payment providers allowed
Server Location Requirements
No strict in-country rule, but compliance systems must integrate with Dutch national database and be accessible to KSA
Domain Name Requirements
.nl domain recommended but not strictly required
Language Support Requirements
Dutch language support mandatory for responsible gambling and key functions
Currency Support Requirements
EUR required
Legal Compliance Costs
Legal and regulatory costs significant—application, annual audits, legal advice
Background Checks
Criminal, integrity, and financial checks for directors, UBOs, and key personnel
License Scope Restrictions
B2C operators for online games of chance; B2B for service provision; land-based operations separate
Jurisdictional Tax Compliance
Dutch tax law compliance mandatory; detailed tax rates below
Player Data Storage Requirements
Player data and financial records stored securely and retained as per KSA rules
Cross-Border Operations
License valid only for play by Dutch residents; marketing outside the Netherlands restricted
License Application Transparency
Full transparency; all significant interests must be declared
Regulatory Contact Point
KSA-designed contact officer for regulatory matters
Compliance Officer Requirement
Dedicated compliance officer must be appointed
Local Partnership Requirements
Not obligatory, but local representative in Netherlands required
Legal Dispute Resolution
Dutch courts have primary jurisdiction
License Transferability
Not transferable
Sub-Licensing Rules
Not permitted under current regulatory regime
License Cost
€48,000 non-refundable application fee
Annual Fees
1.95% of Gross Gaming Revenue as market levy
Income Taxes
34.2% of GGR (Gambling Tax as of 2025)
Player Winnings Taxes
No withholding required on prizes under €449; above this, operators must withhold and remit tax
Financial Guarantees
Bank guarantee or financial deposit required—to be verified during approval
Liquidity Requirements
Minimum €800,000 in working capital
Financial Reporting Requirements
Periodic (monthly/annual) reports in prescribed format to KSA
Application Processing Time
6–12 months, depending on completeness and complexity
Required Documents
Corporate registration, UBO disclosure, AML/KYC policies, technical architecture, responsible gaming plan, financial statements
Business Plan Requirements
Detailed, multi-year business plan mandatory
Internal Policy Requirements
Written policies for AML, responsible gambling, reporting, security
Testing Requirements
Platform and RNG testing by KSA-recognized labs
Certification Requirements
Only KSA-approved testing/certification; covers platform, RNG, and player fund safeguarding
Staff Qualifications
Demonstrable knowledge and experience in gambling operations for key staff
Physical Office Requirements
Not expressly required, but local representative within Netherlands mandatory
Local Representative Requirements
Required for regulatory correspondence and compliance
Marketing Restrictions
Strict—advertising to minors/vulnerable persons prohibited; responsible gambling messaging required
Responsible Gaming Measures
Responsible gambling tools and self-exclusion (CRUKS integration) mandatory
Self-Exclusion System
Mandatory integration with CRUKS (nationwide self-exclusion register)
Age Verification Procedures
18+ only, strict KYC and electronic verification required
KYC Procedures
Enhanced due diligence and customer verification obliged
Customer Support Standards
Dutch language support required for player support and responsible gaming
Complaint Handling Procedures
Formal system required for player complaints/appeals
Player Funds Protection
Segregation of player funds from company accounts; regular reporting on adequacy
Payout Timelines
Player balances must be refunded without unnecessary delay; immediate payout required if requested by player
Bonus and Promotion Regulations
Responsible promotion guidelines; wagering requirements permitted only as per KSA restrictions
Permitted Games List
Online casino, poker, sports betting, betting on racing—lotteries licensed separately
Betting Limits
Operators must provide configurable deposit, loss, and time limits for players
RTP Requirements
Minimum payout percentages apply; specifics available via KSA technical requirements
Jackpot Regulations
Progressive jackpots permitted under strict supervision and segregated accounting
Live Game Requirements
Permitted; platforms must comply with technical and advertising rules
Mobile App Compliance
Mobile products subject to same rules as desktop (KSA technical requirements)
Affiliate Program Rules
Permitted, but affiliates must comply with KSA marketing, advertising, and responsible gaming rules
Security Standards
Strong technical security (ISO 27001 compliance recommended); audit trail required
Encryption Requirements
SSL/TLS encryption mandatory
Backup Requirements
Regular system and data backups required per CDB specifications
Monitoring Systems
Continuous system and transaction monitoring mandatory; linked with CDB
Operation Logging
Comprehensive logging of gaming transactions and compliance events
Anti-Fraud Systems
Robust anti-fraud and AML monitoring required
API Integration Standards
Must integrate with CRUKS, CDB, and KSA reporting APIs
Hosting Requirements
Servers/data must be accessible for KSA inspection; technical admin available within EEA
CDN Usage
Permitted; must not impact real-time monitoring by KSA
Scalability Requirements
No explicit requirement, but high availability and compliance at all times
Uptime Requirements
High operational and reporting system availability expected; see technical annexes
Technical Support Availability
24/7 technical support for compliance-critical systems
License Duration
5 years
Renewal Procedure
Application for renewal required prior to expiry; subject to new evaluation of compliance
Penalties for Non-Compliance
Fines up to €600,000 or 4% of turnover; license suspension or revocation possible
Ownership Change Rules
Notifiable events; changes in control require KSA approval
Mergers and Acquisitions Rules
Subject to prior KSA assessment and approval
Subcontractor Regulations
Service providers must not hinder KSA oversight; primary licensee remains fully responsible
Branding Requirements
KSA license details and responsible gaming messages must be clearly displayed
Intellectual Property Protection
Operators responsible for ensuring software/games are properly licensed/authorized
Dispute Arbitration
Dutch courts—formal avenues for legal disputes
Insurance Requirements
Professional liability insurance strongly recommended; not explicitly obligatory
Charity Contributions
Not mandatory for remote gaming; separate for charity lotteries
Staff Training Requirements
Mandatory ongoing training in responsible gaming, AML, and regulatory obligations
Innovation Support
No formal sandbox; KSA monitors technological advances
Sustainability Initiatives
Not specified in current regulations
Accessibility Standards
No specific requirement but platforms expected to not discriminate
Multilingual Support
Dutch mandatory; additional languages permitted
Cryptocurrency Support
Not allowed; only fiat (EUR) transactions permitted
Esports Betting Regulations
Permitted as sports betting, subject to match-fixing countermeasures
Fantasy Sports Regulations
Requires review—most fantasy offerings fall under game of skill, some under KOA regime
Official Address
Kansspelautoriteit, Parnassusplein 5, 2511 VX The Hague, Netherlands
Online Application Portal
https://loket.kansspelautoriteit.nl/
Work Hours
Monday-Friday, 09:00–17:00 (CET)
Facebook URL
https://www.facebook.com/kansspelautoriteit
Twitter/X URL
https://twitter.com/Ksa_Nederland
YouTube URL
https://www.youtube.com/user/KsaNederland
Departments
Licensing, Supervision, Enforcement, Policy Development, Communications, Legal Affairs
FAQ Question 1
What is the Dutch Remote Gaming Licence?
FAQ Answer 1
The Dutch Remote Gaming Licence authorizes operators to offer online gambling services such as sports betting, casino games, and lotteries legally within the Netherlands. It aims to regulate and ensure safe, fair, and responsible gambling in compliance with Dutch laws.
FAQ Question 2
Which jurisdiction issues the Dutch Remote Gaming Licence?
FAQ Answer 2
This licence is issued by the Kansspelautoriteit (KSA), the Dutch Gambling Authority responsible for licensing and regulating all gambling activities in the Netherlands.
FAQ Question 3
What is the cost of obtaining the Dutch Remote Gaming Licence?
FAQ Answer 3
Application fees typically range between €30,000 and €80,000, depending on the gambling category. Annual fees and taxes are based on gross gaming revenue, with taxes set at 29%. Additional costs include compliance audits, certification, and ongoing reporting.
FAQ Question 4
What are the main requirements for the Dutch Remote Gaming Licence?
FAQ Answer 4
Key requirements include establishing a legal entity within the EU/EEA, submitting a detailed application, passing thorough background checks on owners and key personnel, implementing certified and secure gaming systems, adhering to responsible gambling policies, complying with anti-money laundering laws, and providing regular reports to the KSA.