License Name
PlayCity Gambling License (Ukraine)
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Issuing Country/Region
Ukraine
Regulatory Body
State Agency of Ukraine PlayCity
Types of Regulated Games
Online casinos, poker rooms, video slots, lotteries, betting platforms (online/offline), slots, B2B gambling services
Market Coverage
Local (Ukraine)
Regulator's Reputation
Good
Legal Entity Requirements
Applicant must be a legal entity registered in Ukraine; founders and beneficiaries must pass a reliability check (no criminal record, no connections to offshore companies)
Minimum Share Capital
UAH 30 million
Directors and Shareholders Requirements
No citizens of aggressor states; beneficial owners and executives must have impeccable business reputations and no links to sanctioned or aggressor states
Anti-Money Laundering (AML) Requirements
Mandatory AML/CTF internal policies and effective KYC procedures are required, along with certification of sources of funds
Data Protection Requirements
Certification and inspection of the online gaming system; compliance with Ukrainian data regulation
Reporting Requirements
Annual reporting on the agency’s work and market status; registries of addicted players and official state lotteries must be maintained; operators required to submit regular compliance data
Audit Requirements
Certification and inspection of the gambling organizer’s system by authorized bodies
Software Certification Requirements
Software and equipment must be certified by production subjects listed by the authorized regulatory body
RNG Certification
Certification required by approved entities
Payment System Requirements
Only licensed and certified payment providers in Ukraine are permitted
Server Location Requirements
Certification of online system required; domain ownership in .UA zone is mandatory
Domain Name Requirements
Gambling operators must have domain names registered in the .UA zone
Language Support Requirements
Not specified in available sources
Currency Support Requirements
Hryvnia (UAH) mandatory
Legal Compliance Costs
Legal and compliance service costs not specified; license and regulatory fees detailed below
Background Checks
Mandatory reliability and business reputation checks on key shareholders, executives, and beneficiaries
License Scope Restrictions
Only licensed games allowed; direct and indirect links to aggressor states or unauthorized operators strictly prohibited
Jurisdictional Tax Compliance
Corporate income tax (18%), personal income tax on winnings, military levy required; must comply with Ukraine’s tax laws on gambling operations
Player Data Storage Requirements
Data residency and confidentiality provisions apply
Cross-Border Operations
Operators must not be controlled by, nor benefit residents of, jurisdictions on Ukraine's sanctioned and anti-money laundering lists
License Application Transparency
Transparent issuance process digitized for reduced human involvement, with annual publication of market reports
Regulatory Contact Point
PlayCity State Agency, under Ministry of Digital Transformation
Compliance Officer Requirement
Not specified in available sources
Local Partnership Requirements
Not specified in available sources
Legal Dispute Resolution
PlayCity and Ukrainian courts hold jurisdiction
License Transferability
Not specified in available sources
Sub-Licensing Rules
Not specified in available sources
License Cost
Online casino license fee—6,500 minimum wages (UAH 6,700 each; for 5 years); i.e., UAH 43,550,000 for 5 years
Annual Fees
License fee for online casino—1,300 minimum wages annually until launch of the state online monitoring system (tripled, i.e., 3,900 minimum wages per year as interim rule)
Income Taxes
18% corporate income tax; 10% GGR (gross gambling revenue) tax minus player payouts; military levy applies
Player Winnings Taxes
Personal income tax on winnings and military levy withheld from player payouts
Financial Guarantees
Bank guarantee of 7,200 minimum wages required
Liquidity Requirements
Stable financial status required in documentation
Financial Reporting Requirements
Annual market and compliance reporting required
Application Processing Time
Up to 15 working days from submission of a complete application and first-year fee payment
Required Documents
Company registration, proof of capital, domain ownership in the .UA zone, certification of systems, AML/KYC policies, and beneficial owner data
Business Plan Requirements
Not specified in available sources
Internal Policy Requirements
AML, KYC, responsible gambling policies required
Testing Requirements
Certification and inspection of software and equipment
Certification Requirements
All gambling software and RNGs must be certified
Staff Qualifications
Executives must have impeccable reputations; no aggressor state citizens
Physical Office Requirements
Must be a resident legal entity (Ukrainian registration)
Local Representative Requirements
Not specified in available sources
Marketing Restrictions
Advertising restrictions enforced; ban on gambling advertising since May 2024; additional controls on compliance
Responsible Gaming Measures
Registry of problem gamblers, mandatory player limits, and spending controls
Self-Exclusion System
State registry and Diia Engine app integration for self-exclusion requests
Age Verification Procedures
KYC and AML systems required to prevent underage gambling
KYC Procedures
Mandatory to obtain and verify customer identity and funding sources
Customer Support Standards
Not specified in available sources
Complaint Handling Procedures
Not specified in available sources
Player Funds Protection
Operators must guarantee player funds; segregation of operational and player money is recommended
Payout Timelines
Not specified in available sources
Bonus and Promotion Regulations
Not specified in available sources
Permitted Games List
Online casino, betting, poker, slots, lotteries; all other gambling must be specifically licensed
Betting Limits
Not specified in available sources
RTP Requirements
Not specified in available sources
Jackpot Regulations
Not specified in available sources
Live Game Requirements
Not specified in available sources
Mobile App Compliance
Not specified in available sources
Affiliate Program Rules
Not specified in available sources
Security Standards
Certification and inspection required; additional information not specified
Encryption Requirements
Not specified in available sources
Backup Requirements
Not specified in available sources
Monitoring Systems
Mandatory real-time online monitoring system; state monitoring required
Operation Logging
Not specified in available sources
Anti-Fraud Systems
Internal AML/KYC/CTF and fraud prevention systems mandatory
API Integration Standards
Not specified in available sources
Hosting Requirements
Online system certification required; .UA domain registration mandatory
CDN Usage
Not specified in available sources
Scalability Requirements
Not specified in available sources
Uptime Requirements
Not specified in available sources
Technical Support Availability
Not specified in available sources
License Duration
5 years
Renewal Procedure
Annual fee payments after initial license; renewal procedures not specifically detailed
Penalties for Non-Compliance
Loss of license, fines up to UAH 10 million for major breaches; direct closure for serious violations
Ownership Change Rules
No citizens of occupier/aggressor states may own or control licensed entities
Mergers and Acquisitions Rules
Not specified in available sources
Subcontractor Regulations
Not specified in available sources
Branding Requirements
Not specified in available sources
Intellectual Property Protection
Operator must prove trademark and domain ownership
Dispute Arbitration
Ukrainian courts and PlayCity have authority
Insurance Requirements
Not specified in available sources
Charity Contributions
Not specified in available sources
Staff Training Requirements
AML compliance employee training recommended
Innovation Support
Digital licensing, registry and Diia Engine integration
Sustainability Initiatives
Not specified in available sources
Accessibility Standards
Not specified in available sources
Multilingual Support
Not specified in available sources
Cryptocurrency Support
Not specified in available sources
Esports Betting Regulations
Not specified in available sources
Fantasy Sports Regulations
Not specified in available sources
Official Address
Borys Hrynchenka Street 3, Kyiv 01001, Ukraine
FAQ Question 1
What is PlayCity Gambling License (Ukraine)?
FAQ Answer 1
The PlayCity gambling license is the official license for conducting gambling activities in Ukraine, introduced by the new State Agency PlayCity to ensure digital transparency and compliance after replacing KRAIL in 2025. It regulates all legal online and land-based gambling and is mandatory for operators to work within Ukraine's legal market.
FAQ Question 2
Which jurisdiction issues PlayCity Gambling License (Ukraine)?
FAQ Answer 2
The PlayCity license is issued by the State Agency of Ukraine PlayCity, which operates under the supervision of the Ministry of Digital Transformation and replaces the former Commission for Regulation of Gambling and Lotteries (KRAIL) as the country’s central gambling regulatory authority.
FAQ Question 3
What is the cost of obtaining PlayCity Gambling License (Ukraine)?
FAQ Answer 3
The license fee for an online casino is 6,500 minimum wages (UAH 6,700 each; UAH 43,550,000 for five years), with an annual fee of 1,300 minimum wages per year (tripled — 3,900 minimum wages — until the new monitoring system is operational).
FAQ Question 4
What are the main requirements for PlayCity Gambling License (Ukraine)?
FAQ Answer 4
Key requirements include registering a Ukrainian legal entity with at least UAH 30 million in share capital, passing reliability checks and proving no connections to aggressor or sanctioned states, providing certified gaming software, AML/KYC compliance, obtaining a .UA domain, connecting to the state monitoring system, and providing bank guarantees. All directors, beneficiaries, and shareholders must pass background checks and prove the lawful origin of funds