License Name
Agenzia delle Dogane e dei Monopoli (ADM) / Amministrazione Autonoma dei Monopoli di Stato (AAMS) Gaming Licence
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Issuing Country/Region
Italy
Regulatory Body
Agenzia delle Dogane e dei Monopoli (ADM, formerly AAMS)
Types of Regulated Games
Online casino, sports betting, poker, lotteries, skill games, bingo, betting on horse pools
Market Coverage
Local (Italy)
Regulator's Reputation
Very Good
Legal Entity Requirements
Operator must be established in the European Economic Area (EEA)
Minimum Share Capital
At least €1.5 million for new applicants or a bank/insurance guarantee in the same amount
Directors and Shareholders Requirements
Key individuals and shareholders subject to review and background checks
Anti-Money Laundering (AML) Requirements
Comprehensive AML procedures in accordance with EU directives; ongoing monitoring and suspicious transaction reporting required
Data Protection Requirements
Full compliance with GDPR; player data must be processed and stored in accordance with EU law
Reporting Requirements
Operators must submit extensive technical and financial documentation; regular reporting of activities and player data to ADM's central monitoring system
Audit Requirements
Regular, independent audits; technical compliance testing is mandatory and carried out by authorized entities
Software Certification Requirements
Gaming software must be certified for compliance with Italian technical requirements by authorized certification bodies
RNG Certification
Random Number Generators must be tested and certified according to ADM’s guidelines
Payment System Requirements
Only certified and approved payment providers may be used; transparency for player transaction flows must be ensured
Server Location Requirements
Clear documentation and technical checks of IT infrastructure locations; stricter current requirements mandate transparency on server locations
Domain Name Requirements
Online casinos must operate under a ".it" domain name
Language Support Requirements
Service must be offered in Italian
Currency Support Requirements
EUR mandatory
Legal Compliance Costs
Application, legal and administrative costs; technical certification, compliance personnel, and legal fees required
Background Checks
Criminal and regulatory background checks required for shareholders, key personnel, and directors
License Scope Restrictions
Only licensed activities are permitted; no operation outside specifically authorized games
Jurisdictional Tax Compliance
Full compliance with Italian tax law; subject to 27.5% corporate tax and additional turnover taxes (e.g., 0.6% on online operations)
Player Data Storage Requirements
Player data must be stored in accordance with GDPR and ADM requirements, accessible for ADM's real-time monitoring
Cross-Border Operations
Only operators based in an EEA state are eligible; cross-border services must comply with ADM's requirements
License Application Transparency
Public tender process with clear technical and financial requirements; results and decisions published by ADM
Regulatory Contact Point
ADM, Via Mario Carucci, 71, 00143 Rome, Italy
Compliance Officer Requirement
Appointment of a responsible manager for compliance is mandatory
Local Partnership Requirements
A local office in Italy is required
Legal Dispute Resolution
Disputes resolved under Italian law; administrative remedies and judicial appeals available
License Transferability
License transfer subject to ADM approval and significant regulatory review
Sub-Licensing Rules
Sub-licensing is not permitted
License Cost
€4 million initial licence fee (payable in two stages: €4m on award, €3m before commencing operations); total €7 million for latest tender
Annual Fees
3% of annual Gross Gaming Revenue (GGR); possible additional annual fees
Income Taxes
27.5% corporate tax plus 0.6% turnover tax
Player Winnings Taxes
Player winnings are generally not subject to withholding for online gaming under a domestic license
Financial Guarantees
€750,000 provisional guarantee on application (deposit/surety bond); final guarantee: €3.7 million upon award (10% of total tender value)
Liquidity Requirements
Operators must maintain adequate financial liquidity as per ADM rules; detailed in technical documentation
Financial Reporting Requirements
Detailed quarterly and annual reporting to ADM and MEF
Application Processing Time
Minimum several months; strict deadlines for submission and approval
Required Documents
Business plan, technical and IT documentation, evidence of financial stability, proof of EEA establishment, software certifications, directors/shareholder identities
Business Plan Requirements
Comprehensive business plan covering technical, financial, and compliance strategies is mandatory
Internal Policy Requirements
AML, KYC, responsible gambling, data protection, and operational compliance policies required
Testing Requirements
All systems, RNG, and game software subject to independent, certified testing and continuous technical audits
Certification Requirements
Annual platform certification; pre-activation and ongoing code and integration reviews by authorized entities
Staff Qualifications
Key staff must demonstrate suitability and experience; criminal background checks required
Physical Office Requirements
Local (Italian) office required
Local Representative Requirements
Local compliance manager required
Marketing Restrictions
Strict advertising and sponsorship restrictions; active ban on most forms of gambling advertising (as of 2025)
Responsible Gaming Measures
Mandatory self-exclusion, deposit limits, staff training, and responsible gambling initiatives required
Self-Exclusion System
Operators must participate in ADM-managed self-exclusion system
Age Verification Procedures
Comprehensive age verification to ensure all players are over 18 years old
KYC Procedures
Strict customer due diligence including verification of identity, age, address, and origin of funds
Customer Support Standards
Support in Italian required
Complaint Handling Procedures
Mandatory complaint policies, reporting to ADM
Player Funds Protection
Player funds must be kept in segregated accounts
Payout Timelines
Payouts must be processed promptly as per ADM rules
Bonus and Promotion Regulations
Clear terms and conditions; promotions must comply with advertising ban and responsible gaming rules
Permitted Games List
Only ADM-approved games and verticals permitted
Betting Limits
ADM may set minimum and maximum betting limits by vertical
RTP Requirements
Minimum RTP for slots and games as established by ADM technical standards
Jackpot Regulations
Progressive jackpots must meet ADM standards for transparency and liquidity
Live Game Requirements
Live dealer games permitted if certified and compliant
Mobile App Compliance
Mobile gaming must comply with same rules and certifications as web platforms
Affiliate Program Rules
Subject to marketing restrictions and KYC obligations
Security Standards
Operators must comply with Italian technical and ADM security standards; ISO 27001 recommended but not required
Encryption Requirements
SSL/TLS encryption for all traffic and sensitive transmissions mandatory
Backup Requirements
Regular backup procedures required as per ADM guidelines
Monitoring Systems
24/7 technical monitoring and connection to ADM’s central control system required
Operation Logging
Full audit trail of gaming activity, player accounts, technical logs
Anti-Fraud Systems
Proactive fraud detection and prevention systems mandatory
API Integration Standards
Real-time integration with ADM’s monitoring and reporting systems required
Hosting Requirements
Transparent disclosure of server locations; servers can be outside Italy if compliant and approved
CDN Usage
Permitted if data flows comply with ADM and GDPR requirements
Scalability Requirements
Technical infrastructure must support scalable operations, subject to inspection
Uptime Requirements
No specific minimum, but stable 24/7 service expected
Technical Support Availability
24/7 technical support for platform management and reporting required
License Duration
9 years (for latest tenders; subject to renewal process)
Renewal Procedure
Submission of updated financial and technical documentation; new guarantees/fees may apply
Penalties for Non-Compliance
Significant fines, suspension, or revocation of license for breaches
Ownership Change Rules
Any change in beneficial ownership requires ADM approval
Mergers and Acquisitions Rules
Regulatory approval required for mergers/acquisitions impacting the license
Subcontractor Regulations
Third-party providers must be disclosed and approved; technical certification required
Branding Requirements
".it" branding and display of ADM license information required
Intellectual Property Protection
Games/software must be properly licensed and documented
Dispute Arbitration
Legal remedies before Italian courts; administrative appeal process
Insurance Requirements
Bank guarantees or surety bonds required; insurance recommended for business risks
Charity Contributions
No mandatory charity requirement, but social cause payments may be encouraged
Staff Training Requirements
Mandatory training in AML, responsible gaming, compliance
Innovation Support
No regulatory sandbox, but tech advancements must be pre-approved and reviewed for compliance
Sustainability Initiatives
No specific environmental requirements identified
Accessibility Standards
Website/app must be accessible; no explicit requirement found
Multilingual Support
Italian mandatory; additional languages permitted but not required
Cryptocurrency Support
No provision for cryptocurrency play identified within standard license
Esports Betting Regulations
May be allowed under sportsbook license if approved by ADM
Fantasy Sports Regulations
Regulated as skill games if approved by ADM
Official Address
Via Mario Carucci, 71, 00143 Rome, Italy
Work Hours
Monday to Friday, 9:00 – 17:00
Departments
Licensing & Concessions, Compliance, Technical, Anti-Fraud and AML, Enforcement, Tax Collection, IT Systems
FAQ Question 1
What is the Italian Gaming Licence (ADM’s Gioco AAMS Licence)?
FAQ Answer 1
The Italian Gaming Licence issued by ADM (formerly AAMS) authorizes operators to offer a wide range of gambling activities in Italy, including sports betting, online and land-based casino games, lotteries, poker, and bingo. It ensures all gambling services meet Italian legal standards for fairness, player protection, and responsible gaming.
FAQ Question 2
Which jurisdiction issues the Italian Gaming Licence (ADM’s Gioco AAMS Licence)?
FAQ Answer 2
This licence is issued by the Agenzia delle Dogane e dei Monopoli (ADM), formerly known as Amministrazione Autonoma dei Monopoli di Stato (AAMS), the Italian government authority responsible for regulating and supervising all gambling activities in Italy.
FAQ Question 3
What is the cost of obtaining the Italian Gaming Licence (ADM’s Gioco AAMS Licence)?
FAQ Answer 3
Costs vary depending on the type of gambling activity. Historically, online gaming licenses have required a one-time concession fee of around €200,000, with additional annual fees and taxes based on gross gaming revenue. Operators also incur expenses for compliance, certification, and technical infrastructure.
FAQ Question 4
What are the main requirements for the Italian Gaming Licence (ADM’s Gioco AAMS Licence)?
FAQ Answer 4
Key requirements include establishing a legal entity in the European Economic Area, meeting strict financial stability and capital requirements, undergoing thorough background checks for owners and executives, implementing certified gaming systems, adhering to responsible gambling and anti-money laundering regulations, and maintaining ongoing compliance reporting to the ADM.