License Name
Loto-Québec Monopoly Gaming Licence
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Issuing Country/Region
Quebec, Canada
Regulatory Body
Loto-Québec; Régie des alcools, des courses et des jeux (RACJ)
Types of Regulated Games
Lottery, casino games, video lottery terminals, sports betting, poker, online gambling
Market Coverage
Local
Regulator's Reputation
Excellent
Legal Entity Requirements
Must be a government corporation established under provincial law; private/commercial operators are not eligible
Anti-Money Laundering (AML) Requirements
Required compliance with provincial and federal AML policies
Data Protection Requirements
High-level standards, including responsible use of player data and privacy protection
Reporting Requirements
Annual and event-specific reports to government and RACJ
Audit Requirements
Regular audits as part of public accountability
Software Certification Requirements
Games and operations certified for integrity and fairness; WLA Level 4 Responsible Gaming certification
RNG Certification
Certified for fairness and integrity as required by WLA and industry standards
Payment System Requirements
Secure, limited profiles per payment method, fraud prevention, only residents of Quebec, must support responsible gaming
Server Location Requirements
Server location in Canada, service restricted to within Quebec
Domain Name Requirements
Local (espacejeux.com and corporate websites), access geo-restricted to Quebec
Language Support Requirements
French and English
Currency Support Requirements
Canadian dollar (CAD)
Background Checks
Required for key employees
License Scope Restrictions
Monopoly licence; only Loto-Québec may operate legal gambling except for Kahnawake and permitted charitable gaming
Jurisdictional Tax Compliance
Net revenues remitted to Quebec government for health, education, and public services
Player Data Storage Requirements
Player data restricted to Quebec servers; strict privacy
License Application Transparency
Not applicable; not open to commercial entities
Regulatory Contact Point
Loto-Québec main headquarters
Compliance Officer Requirement
Integrated compliance and responsible gaming functions
Legal Dispute Resolution
Quebec provincial legal system and courts
License Transferability
Not transferable
Sub-Licensing Rules
Not applicable—monopoly structure
Video
License Cost
Not applicable—monopoly, not issued to third parties
Annual Fees
Not applicable
Income Taxes
Net revenues are government remittances; not a taxed private entity
Player Winnings Taxes
No withholding for Canadian residents under federal law
Responsible Gaming Measures
Multiple responsible gaming programs, tools for self-imposed limits, 24/7 help line, international responsible gambling certification
Self-Exclusion System
Yes, available and promoted
Age Verification Procedures
18+ only, proof of age and Quebec residency strictly required
KYC Procedures
Proof of age, identity, Quebec residency verification at registration
Customer Support Standards
French and English; responsible gambling helplines provided
Player Funds Protection
Secure payment and payout mechanisms; regulated and state-guaranteed
Payout Timelines
Winnings paid via secure EFT; prompt disbursement, subject to verification
Bonus and Promotion Regulations
Responsible marketing, promotion rules comply with advertising standards
Permitted Games List
Lottery, casino table games, slots, sports betting, poker, video lottery terminals
Betting Limits
Limits set by Loto-Québec; minimum and maximum established for each game type
Security Standards
Meets WLA Level 4 standards for responsible gambling and operational integrity
Encryption Requirements
SSL/TLS secured payment and data processes
Backup Requirements
In line with government and industry standards (e.g., regular operational backups)
Monitoring Systems
Continuous operational monitoring; regulatory oversight
Operation Logging
All operations logged for audit and security compliance
Anti-Fraud Systems
Yes—focus on payment and identity security
License Duration
Indefinite as government-granted monopoly
Renewal Procedure
Monopoly structure—periodic legislative and regulatory review
Penalties for Non-Compliance
Legislative and regulatory sanctions, including operational audits; subject to provincial law
Dispute Arbitration
Legal disputes resolved through the Quebec court system
Insurance Requirements
Public operation; state-backed risk coverage
Charity Contributions
Net gaming revenues fund Quebec social programs (e.g., health, education)
Staff Training Requirements
Responsible gambling and AML training required for staff
Accessibility Standards
Bilingual services; robust support for accessibility
Official Address
500, Sherbrooke Street West, Suite 2000, Montréal, Québec, H3A 3G6, Canada
Work Hours
Monday to Friday, 8:30 a.m. to 4:30 p.m. (for corporate inquiries)
Technical Support
Customer support provided via espacejeux.com and helplines
Media Contact
Facebook URL
https://www.facebook.com/lotoquebec
Twitter/X URL
https://twitter.com/LotoQuebec
YouTube URL
https://www.youtube.com/user/LotoQuebec
Departments
Lottery operations, Casino operations (Société des casinos du Québec), Responsible Gambling Office, Communications, Finance, IT, Security, Legal Affairs
FAQ Question 1
What is Loto-Québec Monopoly Gaming Licence?
FAQ Answer 1
It is the exclusive government licence granting Loto-Québec the sole right to operate and regulate legal gambling, lottery, and casinos in Quebec.
FAQ Question 2
Which jurisdiction issues Loto-Québec Monopoly Gaming Licence?
FAQ Answer 2
Quebec, Canada, through Loto-Québec and the Régie des alcools, des courses et des jeux (RACJ).
FAQ Question 3
What is the cost of obtaining Loto-Québec Monopoly Gaming Licence?
FAQ Answer 3
Information not found in publicly available sources.
FAQ Question 4
What are the main requirements for Loto-Québec Monopoly Gaming Licence?
FAQ Answer 4
Only government corporations can hold this license; compliance with strict AML, responsible gambling, operational, and reporting standards is mandatory.