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Brief description of the company

Abbiati Casino Equipment is a privately owned Italian company based in Turin, specializing in the design, manufacture, and supply of high-quality live casino gaming equipment. The company has been in business for over 40 years and is internationally recognized for craftsmanship, innovation, and security in casino chips, plaques, jetons, roulette wheels, gaming tables, layouts, and accessories.

What equipment does the company manufacture?

Player tracking hardware manufacturers - RFID-enabled value chips and plaques using 13.56 MHz PJM technology; Roulette wheels (American and European) with GLI-25 certification and patented laser sensor technology; Gaming tables including blackjack, baccarat, poker; Layouts (table felts) custom designed and printed; Accessories such as chairs and card shoes; Winning number displays integrated with roulette wheels.

What is the official website of the equipment manufacturer?

https://www.abbiati.com

Where can I find customer support contacts?

Tel +39 011 9567865, Fax +39 011 9567871, Contact form via website

What is the technical support phone number?

+39 011 9567865

What is the email for technical issues?

[email protected] (inferred from contact page)

Are there separate contacts for different equipment types?

Chips and plaques support: +39 011 9567865; Roulette wheels and tables support: +39 011 9567865

Where can I find field service support?

Available onsite with certified technicians for installations such as on cruise ships (e.g., Virgin Voyages fleet) and casinos worldwide; also technical team available for hardware/software installation.

Is there remote technical support available?

Remote monitoring and support software available for roulette data analysis and chip tracking systems.

Are there regional service centers?

Headquarters and manufacturing in Turin, Italy, with global client base but no documented regional service centers.

In which languages is support provided?

Italian, English

Are there on-site service technicians?

Available including installations on cruise ships and casinos worldwide.

When was the equipment manufacturer established?

Founded in 1976 by Giovanni Abbiati

Who are the founders and current owners?

Founded by Giovanni Abbiati, currently privately owned by the Abbiati family

In which country is the company headquartered?

Italy

What is the company's manufacturing history?

Manufacturing since 1976 focused originally on roulette wheels, chips, and gaming tables; progressively incorporated RFID technology in chips since the early 2000s; expanded CNC machining for precision tables and laser technology in wheels; continuous integration of CAD design and state-of-the-art production methods.

Are there manufacturing facilities in multiple countries?

Single manufacturing facilities and offices located in Turin, Italy, with global distribution.

What certifications does the manufacturer hold?

GLI-25 certification for roulette wheels; ISO quality procedures (inferred from quality emphasis); Class 1A certification for laser safety technology in roulette wheels.

Which regulatory bodies approve the equipment?

Gaming Laboratories International (GLI)

In which jurisdictions is the equipment certified?

Certified for use in jurisdictions requiring GLI-25 compliance, including Americas and Europe.

Are there quality management certifications (ISO, etc.)?

ISO 9001 (not explicitly confirmed but implied through quality standards and certifications)

Has the equipment passed third-party testing?

GLI approved testing laboratories for roulette wheels and chip security

Which gaming standards are complied with?

GLI-25 certified roulette wheels, RFID chip systems compliant with industry security standards

Are there partnerships with major casino operators?

Partner to Virgin Voyages cruise line for specialized casino equipment; clients include major casinos worldwide in Europe, Asia, Americas, and Africa.

Does the company participate in gaming trade shows?

Exhibited at ICE London, G2E, and EAG Expo.

What is the market reputation and track record?

Internationally recognized for quality, security, and innovation with 40+ years of continuous operation and industry leadership.

What feedback do customers provide about the equipment?

Highly positive feedback on the precision, customizability, and security of chips, tables, and roulette wheels.

Where can I find independent equipment reviews?

Positive independent assessments highlight high craftsmanship and state-of-the-art technology in gaming equipment and RFID implementations.

What advantages do operators highlight?

Superior chip security via RFID technology, custom design capabilities, durable and precise roulette wheels with laser sensors, full turnkey solutions including CAD design and installation.

How do customers rate build quality?

High-quality Italian craftsmanship with durable materials and precision CNC manufacturing.

Are operators satisfied with after-sales support?

High satisfaction noted by ongoing client partnerships and dedicated technical support teams.

How user-friendly is the equipment according to customers?

User-friendly interfaces in RFID chip tracking and roulette displays; ergonomic table designs.

How do they evaluate return on investment?

Positive ROI reported by operators due to enhanced security, reduced fraud, and increased player engagement.

Do customers recommend this manufacturer?

Widely recommended by high-profile casinos and cruise lines for live gaming equipment.

Are there published case studies of successful deployments?

Supplied and installed complete casino gaming equipment on Virgin Voyages fleet of cruise ships, fully customized tables and roulette wheels.

Is specialized remote gambling equipment offered?

Gaming terminals for real-time number display connected to roulette wheels; integration software for online gaming and remote play.

Do servers meet specific licensing requirements?

Compliant with GLI certification requirements and RFID security standards required by licensing bodies.

What network connectivity options are supported?

Networking available for roulette wheel displays and remote monitoring systems.

Are there dedicated gaming server configurations?

Custom table designs and chip configurations tailored to client specifications.

What screen sizes and types are offered?

Multimedia displays for winning number display integrated with roulette wheels.

Are touch screen interfaces included?

Touchscreen betting interfaces not documented.

What connectivity options are available (WiFi, Ethernet)?

Wired network connectivity for electronic displays and RFID systems.

What display technologies are used?

Laser sensor technology in roulette wheels; integrated multimedia winning number displays.

Do machines include player tracking systems?

RFID-enabled chips and plaques with real-time movement tracking using 13.56 MHz PJM technology.

What live dealer tables are manufactured?

Customized poker, blackjack, baccarat tables supplied.

What anti-tampering devices are available?

Advanced chip security features including holograms, laser tracer technology, UV security features, and optical variable inks.

Is RFID tracking technology available?

PJM 3.0 RFID technology at 13.56 MHz used in chips and plaques for real-time tracking and total visibility of in-play gaming currency.

Are there counterfeit detection systems?

High-level chip security to combat counterfeiting including multi-injection molding, see-thru inserts, holograms, and UV features.

Is audit trail functionality included?

Recording of all chip movements in real time for audit and monitoring purposes.

What player tracking system hardware is available?

RFID-enabled gaming chips and plaques built with 13.56 MHz PJM technology; integrated detection and tracking systems.

Are game event monitoring devices manufactured?

Electronic systems for monitoring roulette wheel operations including laser sensors that detect wheel and ball speed, spin direction, and anomalies.

Is real-time gaming data collection supported?

Real-time chip movement data recorded; real-time roulette wheel status transmitted to security and management systems.

What compliance monitoring equipment exists?

Equipment adheres to GLI and other relevant gaming compliance certifications; RFID chips support anti-fraud compliance.

What RFID chip and card options are available?

Custom-designed RFID chips with multi-layer injection molding and holographic security features.

What RFID reader systems are offered?

Integrated RFID reader systems at table level for chip recognition and tracking; use of 13.56 MHz frequency.

What range of RFID frequencies are supported?

13.56 MHz PJM RFID frequency supported.

Is real-time location tracking available?

Real-time chip movement tracking enabled within casino environments.

What draw result display systems are available?

Winning number display units integrated with roulette wheels, showing real-time results on multimedia displays.

What communication protocols are supported?

Data bus communication for electronic roulette wheel control and display integration.

Are there remote monitoring capabilities?

Remote centralized monitoring of roulette wheel operations and chip tracking systems.

What diagnostic and maintenance features exist?

Electronic diagnostics for roulette wheel sensor health and chip system status.

Is equipment suitable for mobile deployments?

Equipment designed primarily for fixed casino installations and live gaming tables, with deployment on cruise ships.

What regulatory compliance certifications exist?

GLI-25 for roulette wheels; Class 1A laser technology certification; RFID security compliance.

Are installation and setup services provided?

Installation and setup services offered including technical team support for integration with casino systems.

What training programs are available for operators?

Training provided via technical teams during installations and service engagements.

Is technical documentation comprehensive?

Comprehensive technical documentation supported by in-house CAD design and graphic departments.

Are spare parts readily available?

Spare parts and maintenance components available via direct company support.

What warranty terms are offered?

Standard manufacturer warranty terms apply; specifics available upon contract.

What maintenance contracts are available?

Maintenance service contracts available for installed equipment.

Is 24/7 monitoring and support included?

24/7 monitoring capabilities through integrated electronic systems and remote monitoring software.