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Brief description of the company

Access-IS is a leading manufacturer specializing in high-performance electronic document readers, including the ATOM Document Reader (ADR300), designed for fast, multi-illumination scanning and reading of identity and travel documents in various industries including casinos and gaming.

What equipment does the company manufacture?

Identity verification equipment manufacturers - full-page document readers, electronic machine-readable travel document (eMRTD) scanners, RFID document readers, barcode readers, and multi-illumination passport and ID scanners.

What is the official website of the equipment manufacturer?

https://www.access-is.com

Where can I find customer support contacts?

[email protected], official company website contact form available.

What is the email for technical issues?
Is there remote technical support available?

Remote support available through software integration and SDK for troubleshooting and maintenance.

In which languages is support provided?

English

When was the equipment manufacturer established?

Founded in 1985 in Reading, Berkshire, United Kingdom.

Who are the founders and current owners?

Founded as Access Keyboards Limited, currently owned by HID Global, a subsidiary of The ASSA ABLOY Group.

In which country is the company headquartered?

United Kingdom

What is the company's manufacturing history?

Initially focused on computer keyboards, Access-IS expanded into electronic document readers, RFID and NFC technologies, and barcode scanners, becoming a key provider in identity verification and ticket reading since the 1980s; acquired by HID Global in 2020.

Are there manufacturing facilities in multiple countries?

Operations and sales in over 70 countries, including subsidiaries in the UK and the United States.

What certifications does the manufacturer hold?

ISO 9001 certified (initial certification in 1992 with updates in subsequent years).

Which regulatory bodies approve the equipment?

FCC Part 15C Class B, CE EMC Class B, CE Low Voltage Directive, IEC60825-1 LED Safety Class 1, BS EN 60950-1

In which jurisdictions is the equipment certified?

European Union, United States, Saudi Arabia (accredited for pilgrims’ e-passport processing), and other global markets.

Are there quality management certifications (ISO, etc.)?

ISO 9001:2008 (Certificate No. 21703)

Are there partnerships with major casino operators?

Supplies document readers to casino and gaming operators worldwide for identity verification and access control.

What is the market reputation and track record?

Renowned for innovative, reliable, and fast document reading technology with a strong foothold in the gaming, travel, and security sectors.

What feedback do customers provide about the equipment?

Praised for speed, accuracy, and ease of integration in casino and kiosk environments.

Where can I find independent equipment reviews?

Recognized by industry analysts for advanced multi-illumination imaging and fast MRZ decoding capabilities.

What advantages do operators highlight?

Reduced transaction times, high-resolution multi-wavelength image capture, reliable RFID and barcode reading, and seamless kiosk integration.

How do customers rate build quality?

High durability with robust design for kiosk and desktop use.

How user-friendly is the equipment according to customers?

High; features such as ‘shark fin’ document guides simplify document placement and reading.

What network connectivity options are supported?

USB 3.0 (compatible with USB 2.0) connectivity; supports integration with POS and kiosk systems.

What connectivity options are available (WiFi, Ethernet)?

USB 3.0 connection; no external power supply required when USB connected.

Is barcode/QR code scanning supported?

Supports 1D and 2D high-performance barcode reading from smartphones, tablets, and paper.

Are there integrated card readers?

Optional Expansion Dock provides contact smart card and magnetic stripe reading.

What ID scanning equipment is manufactured?

ATOM Document Reader supports full-page scanning of passports, IDs, visas, driving licenses compliant with ICAO 9303 and ISO 18013 standards.

What document verification capabilities exist?

Reads MRZ, barcodes, RFID chips (contactless eDocuments), captures visible, IR, and UV light images for document authenticity verification.

What passport/ID readers are offered?

ATOM reads ePassports and various identity documents, compliant with latest ICAO LDS standards including BAC, PA, AA, EAC, SAC protocols.

What database integration capabilities exist?

SDK (Access-IS Document Reader Software - ADRS) supports integration into larger systems, enabling database connectivity and data capture.

Is real-time identity verification supported?

Ultra-fast scanning providing document capture and verification in under two seconds.

What RFID reader systems are offered?

ISO 14443 contactless RFID reader/writer integrated, supports auto-detecting of Type A & B cards and compatible with ICAO LDS standards.

What range of RFID frequencies are supported?

13.56 MHz RFID frequency based on ISO 14443 Type A & B standards.

What are the power consumption requirements?

Powered via USB 3.0, no external power supply needed; efficient power consumption suitable for kiosks.

What operating temperature ranges are supported?

Operating temperature 0°C to 50°C; Storage 0°C to 60°C; Humidity 0 to 95% non-condensing.

Is modular design and expandability included?

Optional Expansion Dock modular design allows addition of contact smart card and magnetic stripe readers, plus additional USB and SAM modules.

What communication protocols are supported?

USB 3.0; SDK supports data communication and integration via ARDS software.

What diagnostic and maintenance features exist?

SDK includes automatic error messages and status indicators; software provides diagnostic tools for maintenance.

What regulatory compliance certifications exist?

FCC Part 15C Class B, CE EMC Class B, CE Low Voltage Directive, IEC60825-1 LED Safety Class 1, BS EN 60950-1

Is technical documentation comprehensive?

Comprehensive technical documentation and user manuals available, including software installation, configuration, and SDK programming guides.

What warranty terms are offered?

1-year standard warranty.