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Brief description of the company

Acrelec is a global technology company specializing in self-service kiosks, digital solutions, and customer experience enhancement for restaurant and retail brands, with over 80,000 installations worldwide and expertise in hardware and software integration for the gambling and retail sectors.

What equipment does the company manufacture?

Account management kiosk manufacturers - self-service terminals, cash-in/cash-out machines, player rewards terminals, biometric verification systems including facial recognition; Cash handling equipment manufacturers - integrated cash recyclers; Networking infrastructure manufacturers - integrated with platforms for remote management and monitoring; Biometric authentication device manufacturers - facial recognition devices in partnership with PopID.

What is the official website of the equipment manufacturer?

https://www.acrelec.com.

Where can I find customer support contacts?

+33 172032410, [contact forms available on website].

What is the technical support phone number?

+33 172032410 (general line likely supports technical inquiries).

When was the equipment manufacturer established?

Founded in 2004 in France.

Who are the founders and current owners?

Part of the Glory Group; original founders not specifically listed.

In which country is the company headquartered?

France.

What is the company's manufacturing history?

Started as a 10-person start-up in 2004 focusing on kiosks and software; expanded to over 1000 employees with two hardware manufacturing plants and multiple development centers globally, supplying integrated hardware and software solutions.

Are there manufacturing facilities in multiple countries?

Yes, with manufacturing plants and development centers in multiple countries including France and the USA.

Are there partnerships with major casino operators?

Serves nearly 70 global customers including McDonald's, Burger King, Wendy's, and has strong partnerships with large QSR chains; also collaborates with casino and retail operators as part of broader retail and gambling hardware solutions.

What is the market reputation and track record?

Acrelec is recognized as a global leader in self-service kiosks and digital customer experience hardware with over 120,000 solution installations worldwide, and highly regarded by major brands for innovation and reliability.

What advantages do operators highlight?

Highlights include customizable kiosks, multifunction capabilities, integration with cash automation (Glory CASHINFINITY), remote management via the Acrelec Transformation Platform, and biometric facial recognition for streamlined customer check-in.

How user-friendly is the equipment according to customers?

Equipment praised for user-friendly interfaces, customization, and multi-language support in retail and QSR environments, facilitating enhanced customer engagement and operational efficiency.

Are there published case studies of successful deployments?

Deployed over 50,000 kiosks globally including deployments in Burger King and Steak 'n Shake featuring facial recognition technology; successful integration into major retail and food service environments.

What network connectivity options are supported?

Supports Ethernet, Wi-Fi, and remote management platforms for system monitoring and software updates.

What screen sizes and types are offered?

Multiple screen configurations available including portrait and landscape modes; sizes and form factors adapted to retail and QSR needs.

Do terminals support multiple languages?

Yes, software and interfaces support multiple languages to accommodate global deployments.

Are touch screen interfaces included?

Touch screen interface capabilities incorporated into kiosks for customer interaction and ordering.

What payment methods do terminals accept?

Supports cash, card, and mobile payment options integrated via partnerships with Glory cash automation and mobile payment providers.

Are there ADA compliance features?

Acrelec self-service kiosks offer compliance with accessibility standards such as the European Accessibility Act (EAA).

What connectivity options are available (WiFi, Ethernet)?

Ethernet, WiFi, mobile networks (where applicable).

Do terminals include built-in printers?

Voucher printing and receipt printing integrated into kiosk solutions; thermal ticket printers also available.

What cabinet styles and sizes are offered?

Various kiosk cabinet styles including indoor, outdoor, freestanding, wall-mounted, and countertop configurations adapted for retail and QSR environments.

What display technologies are used?

High resolution LED and LCD touch displays with customizable digital signage integrated for customer engagement and advertising.

What POS terminal models are available for casinos?

POS and self-checkout terminals with integrated cash handling and digital payment options.

Are integrated cash management systems offered?

Integrated with Glory CASHINFINITY cash recycling technology for efficient cash handling and reconciliation within kiosks.

Are there cash recycling capabilities?

High-capacity cash recyclers integrated in kiosk systems to automate cash acceptance and dispensing for retail and QSR applications.

What receipt printing options are included?

Thermal receipt printers integrated, supporting standard receipt formats for retail transactions.

Are there integrated card readers?

Card readers supporting magnetic stripe, chip, and contactless payments included in kiosks.

Are biometric verification devices available?

Facial recognition systems in partnership with PopID used for biometric authentication and secure customer check-in and payment.

Is facial recognition technology included?

Advanced facial authentication technology deployed in QSR kiosks enabling quick, secure biometric check-in with fraud reduction benefits.

What database integration capabilities exist?

Integrated software platform enables connection to loyalty, payment, and operational databases for real-time management and reporting.

Is real-time identity verification supported?

Biometric facial recognition systems process identifications in 2-3 seconds, enabling fast customer check-ins and secure transactions.

What cash-in/cash-out machines are manufactured?

Self-service cash-in/cash-out machines integrated with kiosks for seamless cash management.

Are there mobile payment integration devices?

Mobile payment integration capabilities included in kiosk solutions supporting NFC and mobile wallet technologies.

Are player loyalty cards manufactured?

Loyalty account integration via biometric check-in at kiosks, removing the need for physical cards and speeding up customer service.

Is contactless payment card support included?

Supports contactless credit/debit cards and mobile wallets as part of kiosk payment methods.

Is voucher printing equipment manufactured?

Voucher printers integrated within kiosks for quick points redemption and transaction receipts.

What are the power consumption requirements?

Operates on standard 100-240 VAC, 50/60 Hz electrical supply; designed for energy efficiency suitable for retail and QSR environments.

Are environmentally ruggedized options available?

Offers outdoor kiosk models with environmental protections for durability and weather resistance.

What operating temperature ranges are supported?

Operating range typically from 0°C to 40°C with relative humidity of 20-80% non-condensing.

Is modular design and expandability included?

Modular kiosks designed with expandability for multiple business functions and integration of additional hardware modules.

What communication protocols are supported?

Supports Ethernet, Wi-Fi, Bluetooth, TCP/IP protocols for connectivity and remote management.

Is cloud connectivity available?

Cloud-based platform (Acrelec Transformation Platform) for remote management, software updates, and operational analytics.

Are there remote monitoring capabilities?

Enabled via Acrelec Transformation Platform software allowing real-time monitoring and device management remotely.

What diagnostic and maintenance features exist?

Integrated diagnostic tools and remote troubleshooting capabilities supported via software platform.

Are there indoor/outdoor variants available?

Available in both indoor and outdoor kiosk configurations suitable for various environments including retail stores and QSR locations.