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Brief description of the company

Manufacturer of advanced self-service kiosks and automated solutions for casino account management, cash transactions, player loyalty, and ID verification in gaming environments with a focus on security, compliance, and robust hardware integration .

What equipment does the company manufacture?

Account management kiosk manufacturers - self-service terminals, cash-in/cash-out machines, player rewards terminal manufacturers - points redemption kiosks, ticket redemption kiosks, ticket-in/ticket-out systems, identity verification equipment manufacturers - ID scanners, document readers, biometric authentication device manufacturers - fingerprint scanners, facial recognition terminals, cash handling equipment manufacturers - bill validators, coin dispensers, receipt printers, surveillance integration hardware - player tracking camera integration, access control hardware - card readers, proximity sensors, networking infrastructure - Ethernet and wireless connectivity modules .

What is the official website of the equipment manufacturer?

https://advancedkiosks.com

Where can I find customer support contacts?

[email protected], 1-603-865-1000, contact form available on website .

What is the technical support phone number?

1-603-865-1000 .

What is the email for technical issues?
Is there remote technical support available?

Remote technical support offered via phone, email, and web-based diagnostic tools .

Can I contact through online chat or messengers?

Live chat widget available on company website during business hours .

What are the support response times?

Standard business response within 24 hours, priority escalation for enterprise customers .

In which languages is support provided?

English .

What are the support operating hours?

Monday to Friday, 9:00 AM – 5:00 PM Eastern Time .

When was the equipment manufacturer established?

Established in 2003, New Hampshire, USA .

Who are the founders and current owners?

Owned and operated by Howard Horn, President .

In which country is the company headquartered?

United States .

What is the company's manufacturing history?

Since 2003, Advanced Kiosks has developed self-service hardware and integrated software for various industries, including casinos, focusing on secure authentication and automated transactions .

What certifications does the manufacturer hold?

UL Listed, ETL Listed manufacturing protocols .

Has the equipment passed third-party testing?

Equipment may undergo external UL and ETL certification inspections .

Are there partnerships with major casino operators?

Products deployed in multiple major casino venues in North America .

Does the company participate in gaming trade shows?

Exhibitor at G2E (Global Gaming Expo) and other casino industry expositions .

What is the market reputation and track record?

Noted for durable kiosk enclosures, high security, and customization options with positive operator reports .

What feedback do customers provide about the equipment?

Customers reference ease of interface, robust security, and fast transaction processing .

Where can I find independent equipment reviews?

Industry reviewers cite solid build quality and flexible workflow options for cash and ID kiosks .

What advantages do operators highlight?

Durability, modularity, user interface simplicity, security features, PCI-compliant payment integration .

Are there common complaints about equipment reliability?

Reports of minimal mechanical downtime, some delays if peripherals become jammed .

How do customers rate build quality?

Frequently rated highly for enclosure strength and component lifespan .

Are operators satisfied with after-sales support?

Customer testimonials praise responsive and knowledgeable remote technical support .

How user-friendly is the equipment according to customers?

Interfaces designed for intuitive navigation with ADA compliance .

How do they evaluate return on investment?

Fast deployment and self-serve transaction completion referenced as ROI drivers in casino deployments .

Do customers recommend this manufacturer?

Operators cite willingness to recommend for large-scale gaming floor deployments .

Are there published case studies of successful deployments?

Case studies confirm successful implementation in regional casinos with detailed transaction and security monitoring .

Do servers meet specific licensing requirements?

Kiosk solutions custom-integrated to support AML, KYC, and gaming compliance features .

What redundancy and failover capabilities exist?

Many models feature backup power and system restart functions .

Are there hot-swappable components?

Cash and receipt modules designed for hot-swap by staff .

What cooling and power requirements are needed?

Standard models use energy-efficient fans and operate on 110-240 V .

What network connectivity options are supported?

Ethernet, WiFi, and some cellular modem options supported .

Are there dedicated gaming server configurations?

Custom workflow options for ticket redemption, player authentication, and account management .

What uptime guarantees are provided?

Factory-tested for 99.7%+ device uptime in normal operation .

Are self-service betting kiosks available?

Self-service account management, ticket redemption, and player loyalty kiosks with touchscreen .

What screen sizes and types are offered?

Touchscreens available in 19", 22", 27" sizes, anti-glare glass, optional privacy filters .

Do terminals support multiple languages?

Interface configurable for Spanish and English .

Are touch screen interfaces included?

Commercial-grade projected capacitive and resistive models .

What payment methods do terminals accept?

Cash acceptor, bill validator, credit/debit card reader, contactless payment compatible .

Is ticket-in/ticket-out functionality supported?

Full ticket-in/ticket-out (TITO) support for casino voucher redemption .

Are there ADA compliance features?

ADA-compliant enclosures, headphone/external speaker output, adjustable screen angles .

What connectivity options are available (WiFi, Ethernet)?

Ethernet, WiFi, USB, HDMI, and optional LTE modules .

Do terminals include built-in printers?

Integrated thermal receipt and ticket printers with high-speed printing .

What cabinet styles and sizes are offered?

Floor standing, wall-mount, countertop, and pedestal designs in steel and aluminum .

What display technologies are used?

LED-backlit LCD touch displays with vandal-resistant glass .

Do machines include player tracking systems?

Custom card reader integration with casino player tracking systems .

What audio equipment is included?

Integrated amplifier with speaker output and headphone jack for ADA .

Are integrated cash management systems offered?

Supports real-time cash-in/cash-out, transaction monitoring, and vaulting .

What receipt printing options are included?

Customizable thermal receipt and ticket media supported .

Is barcode/QR code scanning supported?

Integrated 1D/2D barcode and QR code scanners optional .

Are there integrated card readers?

Magnetic stripe, EMV, and NFC card reader options .

Is real-time transaction reporting available?

Real-time reporting through secure cloud-enabled management portal .

What ID scanning equipment is manufactured?

Integrated ID scanners support US driver’s licenses and passports .

Are biometric verification devices available?

Optional fingerprint scanner and facial recognition camera module .

What document verification capabilities exist?

Optical document reader with MRZ and barcode support .

Is facial recognition technology included?

Facial recognition for user authentication available on select models .

Are there fingerprint scanning solutions?

FIPS 201-certified fingerprint reader integration possible .

What passport/ID readers are offered?

OCR, MRZ, and RFID passport readers available .

Is age verification functionality built-in?

Scans and verifies document birthdate and formats for age check .

What database integration capabilities exist?

Supports API/database integration for player management and KYC .

Is real-time identity verification supported?

Document and biometric validation completes in less than 20 seconds on most deployments .

What anti-tampering devices are available?

Custom security locks, anti-pry enclosure, intrusion alarm switch .

Are surveillance integration capabilities included?

Supports outputs for integration with surveillance and monitoring platforms .

Is RFID tracking technology available?

Optional RFID badge or player card reader, short-range (1–2 feet) .

Are there counterfeit detection systems?

Bill validators certified for counterfeit detection, UV and magnetic sensors .

What alarm and notification systems exist?

Tamper and fault state notification alerts available .

Is biometric access control available?

Biometric (fingerprint, facial scan) for authorized kiosk access .

What encryption and security protocols are supported?

PCI DSS-compliant encryption, end-to-end TLS for all device communications .

Is audit trail functionality included?

Full transaction and access logs, exportable encrypted data files .

What cash-in/cash-out machines are manufactured?

Automated secure cash-in/cash-out kiosks with secure stacking and escrow .

What bill validator models are offered?

JCM, MEI, and CPI bill validator units supporting multiple denominations .

Is coin handling equipment manufactured?

Coin acceptor and payout with sorting, bulk loader support .

Are there ticket redemption kiosks?

High-speed, high-capacity ticket redemption with jam detection .

What prepaid card dispensing systems exist?

Dispenses new or pre-loaded player cards after identity verification .

Are there mobile payment integration devices?

Near-field and QR code payment ready .

What change-making machines are offered?

Optional coin payout and change dispenser .

Is bulk cash processing equipment available?

Accepts and stores high-volumes of cash for bulk processing securely .

What player tracking system hardware is available?

Customizable magnetic, RFID, or barcode player card readers .

Is real-time gaming data collection supported?

Real-time data collection over secure IP or wireless link .

Is responsible gaming monitoring hardware available?

Supports configurable session limits, voluntary self-exclusion registration workflows .

Are there session time tracking devices?

System logs and reports on player session and kiosk use duration .

What spend limit monitoring systems exist?

Configurable spend limit features and alerts integrated for responsible gaming .

Is player behavior analysis hardware included?

Analytics modules track player use for operator reporting .

What RFID chip and card options are available?

RFID player card issuance and encoding with writable RFID options .

Are player loyalty cards manufactured?

Supports encoding, reprinting, and managing casino loyalty program cards .

What RFID reader systems are offered?

Integrated RFID reader systems available for player or staff cards .

Is contactless payment card support included?

NFC and EMV contactless payment integration .

Are there access control card systems?

Supports MIFARE and HID card reader modules for restricted access .

What card encoding and printing equipment exists?

Thermal card printing, encoding, and embossing options available .

Are there employee identification card systems?

Employee ID card registration and access log .

What range of RFID frequencies are supported?

13.56 MHz high-frequency, low-frequency options customizable .

What receipt printer models are manufactured?

Epson, Star Micronics, and custom printers, 200-400mm/sec .

Are thermal ticket printers available?

High-speed thermal ticket printer options, 80mm+ paper rolls .

What ticket validation systems are offered?

Ticket-in/ticket-out barcode validation, sub-second scan .

Is voucher printing equipment manufactured?

Secure voucher printing with anti-fraud features .

What barcode printing capabilities exist?

1D/2D barcode print and scan integration .

Is high-volume ticket printing supported?

Bulk ticket printing over 500/hour capacity .

What paper handling and cutting features exist?

Automatic paper cutter, jam prevention, and feed alignment .

Is network printing functionality included?

Supports networked printing protocols over Ethernet .

What are the power consumption requirements?

Typical 60–160W, Energy Star rated in standard use .

Are environmentally ruggedized options available?

Outdoor models with IP54-rated seals, UV/impact protection .

What operating temperature ranges are supported?

-20°C to +50°C for outdoor and rugged units .

Is modular design and expandability included?

Modular chassis and component architecture for peripheral expansion .

What communication protocols are supported?

TCP/IP, HTTP/S, REST API, SNMP, and proprietary connectors .

Is cloud connectivity available?

Secure cloud dashboard for device health and reporting .

Are there remote monitoring capabilities?

Remote management and health monitoring via cloud services .

What diagnostic and maintenance features exist?

Built-in system diagnostics and alerting for most errors and required maintenance .

Is equipment suitable for mobile deployments?

Compact kiosk variants with handle and wheeled stands .

Are there indoor/outdoor variants available?

Indoor freestanding, wall-mount, and specialized outdoor enclosure models .

What regulatory compliance certifications exist?

ADA, PCI DSS, UL/ETL listed .

Are installation and setup services provided?

Professional installation and on-boarding services provided .

What training programs are available for operators?

Comprehensive training available for casino IT and floor operations staff .

Is technical documentation comprehensive?

Extensive documentation, user manuals, technical specification sheets available for all equipment .

Are spare parts readily available?

In-stock spare parts for all major kiosk assemblies and peripherals .

What warranty terms are offered?

1-year limited warranty standard, extended service plans available .

Is equipment financing available?

Flexible leasing and purchase finance options .

What maintenance contracts are available?

Multi-year preventive maintenance agreements offered .

Is 24/7 monitoring and support included?

Remote device monitoring and alerting services available for enterprise rollouts .