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Brief description of the company

Aiphone Corporation, Ltd. is a global leader in the development and manufacturing of intercom and access control systems, specializing in secure communication and access solutions for residential, commercial, industrial, and institutional facilities with over 75 years of experience.

What equipment does the company manufacture?

Access control hardware manufacturers - intercom systems, door controllers, proximity readers; Surveillance integration hardware manufacturers - video intercoms with monitoring stations; Mobile device integration manufacturers - intercom apps for smartphones and PCs.

What is the official website of the equipment manufacturer?

https://www.aiphone.com

Where can I find field service support?

Supported globally via authorized local distributors in over 70 countries, including field service in major markets such as Japan, United States, France, Australia, Singapore, and the UK.

Is there remote technical support available?

Offers remote management services through AiphoneCloud, enabling programming and management of IX | IXG Series systems from any location with internet access.

Are there regional service centers?

Facilities and offices in Japan, Thailand, Vietnam, United States, France, Australia, Singapore, United Kingdom, supported by local distributors worldwide.

In which languages is support provided?

Support available in multiple languages through the global network of subsidiaries and distributors (including Japanese, English, French, and others).

Are there on-site service technicians?

Available via regional distribution partners in major markets.

When was the equipment manufacturer established?

Founded June 1, 1948.

Who are the founders and current owners?

Not publicly detailed; currently led by Chairman and CEO Shusaku Ichikawa and President Tomio Suzuki.

In which country is the company headquartered?

Japan.

What is the company's manufacturing history?

Established in 1948, Aiphone has evolved from a domestic Japanese intercom manufacturer to a worldwide leader noted for reliability and innovation in communication and access control technology with manufacturing facilities in Japan, Thailand, and Vietnam.

Are there manufacturing facilities in multiple countries?

Yes; manufacturing facilities in Japan, Thailand, and Vietnam with sales offices in multiple countries.

What certifications does the manufacturer hold?

ISO 9001 certified; recipient of the Deming Prize for quality excellence.

In which jurisdictions is the equipment certified?

Products available and compliant in over 70 countries worldwide.

Are there quality management certifications (ISO, etc.)?

ISO 9001; Deming Prize winner.

Are there partnerships with major casino operators?

Serves commercial environments including casinos and gaming resorts globally; specific partnerships not publicly detailed.

What industry awards has the manufacturer received?

Recipient of Deming Prize for quality manufacturing.

What is the market reputation and track record?

Highly respected for reliability and scalability of intercom and access control systems in both residential and commercial security markets worldwide.

What feedback do customers provide about the equipment?

Positive feedback highlighting product reliability, longevity, and ease of use.

What advantages do operators highlight?

Reliability, scalability, comprehensive platform integration including intercom, access control, emergency communication, and surveillance.

How do customers rate build quality?

High-quality, durable products engineered for more than 10 years of sustained service.

Are operators satisfied with after-sales support?

Strong global distributor network provides effective after-sales support.

How user-friendly is the equipment according to customers?

User-friendly interfaces, smartphone app connectivity, and straightforward integration with existing infrastructure.

How do they evaluate return on investment?

Customers report long-term cost savings due to durability and minimized downtime.

Do customers recommend this manufacturer?

Widely recommended for secure communication and integrated access control solutions.

Are there published case studies of successful deployments?

Notable clients include Marina Bay Sands (Singapore), White House (U.S.), Changi Airport (Singapore), Sydney Harbour Bridge (Australia), Parliament Houses (UK), and others.

Do servers meet specific licensing requirements?

Compliance with security and access control standards applicable internationally.

What network connectivity options are supported?

Supports IP intercom integration and PoE network configurations.

What uptime guarantees are provided?

Designed for high reliability and uptime, with long product lifecycle and parts availability.

What screen sizes and types are offered?

Touchscreen indoor stations available with video intercom capabilities.

Do terminals support multiple languages?

Multi-language support available in system interfaces and apps.

Are touch screen interfaces included?

7-inch touchscreen video intercom models (e.g., JO Series).

What connectivity options are available (WiFi, Ethernet)?

Network connectivity via Ethernet with PoE; integration with mobile apps over internet.

What display technologies are used?

Video intercom systems utilize color LCD displays.

What audio equipment is included?

Audio intercoms and paging systems for interior communication.

Are surveillance integration capabilities included?

Integration capability with CCTV and security systems, allowing audio/video communication at access points.

What alarm and notification systems exist?

Integrated alarms and communication for emergency response included in system platforms.

What encryption and security protocols are supported?

Supports encrypted IP communications for secure access control.

Is audit trail functionality included?

Capabilities exist for access control event recording and audit trails through integrated systems.

Are there access control card systems?

Proximity readers included in door entry and access control systems.

Is modular design and expandability included?

Systems like IXG Series feature modular all-in-one intercom options customizable with NFC, keypads, and other modules.

What communication protocols are supported?

Supports IP, PoE, and cloud connectivity protocols.

Is cloud connectivity available?

AiphoneCloud service enables cloud-based remote management and programming.

Are there remote monitoring capabilities?

Remote management with real-time system programming and monitoring through AiphoneCloud.

What diagnostic and maintenance features exist?

Embedded diagnostic tools accessible via remote management portals.

Is equipment suitable for mobile deployments?

Mobile app integration for remote access to intercom features supports mobile deployment.

Are there indoor/outdoor variants available?

Intercom and entrance stations designed for indoor and outdoor installation environments.

What regulatory compliance certifications exist?

ISO 9001 certified, Deming Prize awarded, compliant with international security standards.

Are installation and setup services provided?

Provided through authorized distributors, including on-site installation and system commissioning.

What training programs are available for operators?

Authorized distributors offer training programs for system operators.

Is technical documentation comprehensive?

Comprehensive manuals and technical documentation available online covering setup, integration, and maintenance.

Are spare parts readily available?

Spare parts stocked for over 7 years post-sale ensuring long-term maintenance support.

What warranty terms are offered?

Standard manufacturer warranty with provisions for parts and service; details available via distributors.

What maintenance contracts are available?

Maintenance agreements available via distributors covering regular service and support.