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Brief description of the company

Alfastreet Gaming is a leading manufacturer specializing in high-profile multi-player electronic gaming machines and table games, with over 30 years of industry experience, known for innovation, user-centric design, and high-quality casino equipment.

What equipment does the company manufacture?

Player tracking hardware manufacturers - player tracking modules integrated in terminals; Account management kiosk manufacturers - ticket printers and bill acceptors integrated in terminals; Identity verification equipment manufacturers; Cash handling equipment manufacturers - bill acceptors, ticket printers, and coin handling integrated; Surveillance integration hardware manufacturers; Mobile device integration manufacturers; Networking infrastructure manufacturers; Casino hardware manufacturers including electronic and live roulette tables, multi-station terminals, and virtual sports terminals.

What is the official website of the equipment manufacturer?

https://alfastreet.si

Where can I find customer support contacts?

[email protected], +386 5 7072 100

What is the technical support phone number?

+386 5 7072 100 (technical support and warranty claims handled through this contact with dedicated service department)

Is there a 24/7 support hotline?

Planned 24/7 support service available year-round as part of new dedicated service-technical department

What is the email for technical issues?
Where can I find field service support?

Available with certified technicians, including on-site support in multiple regions such as Caribbean through partnerships; coverage supported by regional service partners

Is there remote technical support available?

Remote management and online system capabilities for real-time monitoring and remote troubleshooting of gaming machines and terminals

Are there regional service centers?

Headquarters and main production facility in Sežana, Slovenia; support and distribution partnerships in Caribbean and other global markets

In which languages is support provided?

English, Slovenian, Spanish (inferred due to offices and international presence)

Are there on-site service technicians?

Available onsite through certified technicians and regional partners

What are the support operating hours?

Standard business hours with 24/7 technical support hotline launching

Is there emergency repair service available?

Planned emergency repair service with defined rapid response as part of ongoing service enhancement

When was the equipment manufacturer established?

Founded in 1967

Who are the founders and current owners?

Founded by Počkaj family; current ownership under Počkaj d.o.o., with leadership by Iztok Počkaj

In which country is the company headquartered?

Slovenia

What is the company's manufacturing history?

Originated from a carpenter workshop crafting furniture in 1967; transitioned to gaming equipment with first roulette stations in early 1990s; evolved into leader in multi-player electronic gaming machine manufacturing; relocated headquarters and production facilities to Sežana, Slovenia, in 2019

Are there manufacturing facilities in multiple countries?

Manufacturing and headquarters in Slovenia with distribution and support partnerships in Caribbean and other regions

What certifications does the manufacturer hold?

Products certified by GLI (Gaming Laboratories International), SIQ, CRA, NMI for game fairness and compliance

Which regulatory bodies approve the equipment?

GLI, SIQ, CRA, NMI certification authorities

In which jurisdictions is the equipment certified?

Certified for use in multiple gaming jurisdictions including Europe and Caribbean markets; official certifications cover European markets

Are there quality management certifications (ISO, etc.)?

ISO 9001 (inferred from quality-focused manufacturing and certifications)

Has the equipment passed third-party testing?

GLI and other independent gaming testing laboratories validate equipment

Which gaming standards are complied with?

Compliant with GLI standards and other major international gaming certification requirements

Are there partnerships with major casino operators?

Partnerships with major casino operators globally including collaborations in Caribbean and Europe; integration with operators’ live tables and gaming floors

Does the company participate in gaming trade shows?

Participates regularly in major industry events such as G2E (Global Gaming Expo) Las Vegas and ICE London

What industry awards has the manufacturer received?

Lucky 8 shortlisted for Table Game Product of the Year award

What is the market reputation and track record?

Recognized as world leader in electronic multi-player roulette and table games with 30+ years of innovation and stable growth

What feedback do customers provide about the equipment?

Positive feedback centering on reliability, innovation in multi-game and simultaneous play features, and user experience

Where can I find independent equipment reviews?

Industry reviews highlight Alfastreet’s advanced technology, game variety, and stable hardware platform

What advantages do operators highlight?

Compact, customizable ergonomic terminals, highly stable systems, multi-game and simultaneous play options, and high-quality-to-price ratio

How do customers rate build quality?

High build quality with industrial-grade components and ergonomic design focused on longevity and player comfort

Are operators satisfied with after-sales support?

High satisfaction indicated by 24/7 support expansion and strong emphasis on customer feedback integration

How user-friendly is the equipment according to customers?

User-friendly interfaces with touch screen controls and multiple language support, designed for intuitive operation

How do they evaluate return on investment?

Positive return on investment noted from increased player engagement with multi-game simultaneous betting and compact machine design

Do customers recommend this manufacturer?

Frequently recommended by customers for innovation, service quality, and robust product design

Are there published case studies of successful deployments?

Documented installation of Alfastreet V10 electronic roulette in Le Grand Casino La Mamounia among others

What server specifications are available for gaming operations?

Supports connection to up to 120 live table games simultaneously; optimized for real-time data collection and game management

Is specialized remote gambling equipment offered?

In-house remote play solution allowing use of handheld devices within casino via WiFi for seamless play mobility

Do servers meet specific licensing requirements?

Equipment compliant with licensing jurisdictions requiring GLI and similar certifications; supports regulatory reporting

What redundancy and failover capabilities exist?

Systems designed for high stability and continuous uptime with failover protocols in software and hardware

What cooling and power requirements are needed?

Designed with energy efficient industrial-grade components; power consumption optimized for casino floor environments

What network connectivity options are supported?

Ethernet, WiFi, USB charging ports, and connectivity to live, automated, virtual, and remote game sources

Are there dedicated gaming server configurations?

Multiple cabinet configurations: single terminals, multi-station (7, 9, 10, 12 stations), tabletop, coffee table style terminals, and large floor cabinets

What uptime guarantees are provided?

24/7 operation capability with minimal downtime reported supported by robust hardware and service agreements

What types of betting terminals are manufactured?

Multi-player electronic roulette terminals and multi-game terminals supporting up to 32 simultaneous game connections

What screen sizes and types are offered?

Screens sizes include 65" multi-touch, 48", and 27" displays with optimized viewing angles

Do terminals support multiple languages?

Multi-language software interfaces supporting at least English, Slovenian, and Spanish

Are touch screen interfaces included?

Capacitive touch screen interfaces optimized for quick and intuitive player interaction

What payment methods do terminals accept?

Bill acceptors, ticket printers, and player tracking modules integrated; support for cash and ticket-in/ticket-out functionality

Is ticket-in/ticket-out functionality supported?

Integrated ticket validators and printers supporting ticket-in, ticket-out operations

What connectivity options are available (WiFi, Ethernet)?

WiFi, Ethernet, USB charging ports

Do terminals include built-in printers?

Ticket printers and voucher printers built into terminals

What cabinet styles and sizes are offered?

Multiple styles including fixed station, SL or Felix T multi-station machines, tabletop, coffee table, and specialty large cabinets like Royal Derby and Car Race games

Which game themes and software are supported?

Supports Roulette, SicBo, Craps, Baccarat, Dragon vs. Tiger, Big Six, Poker variants, Royal Derby, Car Race, and upcoming games

Are progressive jackpot capabilities included?

Multi-level jackpot systems including Lucky Number Jackpot with frequent hits designed for player engagement

What display technologies are used?

Industrial-grade monitors with multi-touch technology, optimized viewing angles, and integrated signage displays

Is multi-game functionality available?

Supports simultaneous play of up to 4 games on single terminal and connectivity to up to 32 games

What denomination ranges are supported?

Adjustable denominations configurable per game via settings menu

Do machines include player tracking systems?

Integrated player tracking modules including card readers and biometric options

What live dealer tables are manufactured?

Electronic interfaces connectable to existing live tables on casino floor with full synchronization

Are specialized gaming cameras available?

Integrated cameras with signage and wall display server systems for player engagement and monitoring

Are electronic betting interfaces available for tables?

Advanced electronic betting modules with multi-game and simultaneous betting features

What lighting solutions are provided for live gaming?

Decorative and integrated lighting options to enhance gaming atmosphere

Are there mobile live gaming setups?

Supports in-house remote play via WiFi for mobile device gaming within casino building

Do solutions support multiple camera angles?

360-degree camera systems on virtual sports games such as Royal Derby

Are integrated cash management systems offered?

Integrated bill acceptors and ticket validators for cash handling within terminals

What receipt printing options are included?

Ticket printers supporting various ticket types including thermal paper tickets

Are there integrated card readers?

Supports player tracking card readers integrated in terminals

Is real-time transaction reporting available?

Real-time data collection and extensive game event monitoring integrated with online management system

What database integration capabilities exist?

Integrates with casino backend systems and online servers; supports SAS-based gaming system protocols

What anti-tampering devices are available?

Security features and access controls for cage doors and attendant keys integrated

Are surveillance integration capabilities included?

Compatible with surveillance systems, offering integration of cameras and player tracking with monitoring stations

What encryption and security protocols are supported?

Uses encrypted connections for data transfer and secure communications within networked gaming systems

Is audit trail functionality included?

Supports audit trails and extensive event logging meeting regulatory compliance requirements

What bill validator models are offered?

Integrated bill acceptors in terminals supporting multiple denominations

Is coin handling equipment manufactured?

Coin mechanisms integrated in some terminal configurations, supporting sorting functions

Are there mobile payment integration devices?

Supports mobile device integration for in-house remote play and betting sessions

What player tracking system hardware is available?

Player tracking modules integrated including card readers and biometric sensors in terminals

Are game event monitoring devices manufactured?

Real-time game event monitoring extensively supported via online systems

Is real-time gaming data collection supported?

Real-time data collection and remote equipment monitoring through Alfastreet Online System

What compliance monitoring equipment exists?

Integrated compliance controls with remote monitoring and reporting

Is responsible gaming monitoring hardware available?

Session time tracking and player spend limit monitoring supported in software controls

Are there session time tracking devices?

Supported via software on terminals for responsible gaming compliance

What spend limit monitoring systems exist?

Included in software features for player responsible gaming enforcement

What receipt printer models are manufactured?

Integrated thermal ticket printers with fast printing speeds

Are thermal ticket printers available?

Built-in thermal ticket printers supporting standard casino paper rolls

What ticket validation systems are offered?

Automated ticket validation with high accuracy and speed

Is voucher printing equipment manufactured?

Voucher printers integrated with anti-fraud security features

What are the power consumption requirements?

Energy efficient hardware design focused on industrial grade components and optimized power use

Are environmentally ruggedized options available?

Verso terminal designed with sustainable materials and reduced environmental impact as part of EU circular economy project

Is modular design and expandability included?

Modular product designs enabling various cabinet configurations and accessories

What communication protocols are supported?

Supports SAS protocol and proprietary communication protocols for gaming machine network connectivity

Is cloud connectivity available?

Cloud connectivity enabled for remote monitoring, reporting, and maintenance with secure authentication

Are there remote monitoring capabilities?

Fully supports remote monitoring of equipment status, events, and game statistics via Alfastreet Online System

What diagnostic and maintenance features exist?

Built-in diagnostic test menus for peripheral equipment and maintenance alerts

Is equipment suitable for mobile deployments?

Compact tabletop terminals and mobile device integration suitable for mobile deployment in confined spaces

What regulatory compliance certifications exist?

Certified to GLI, SIQ, CRA, NMI gaming standards; European and Caribbean regulatory compliance

Are installation and setup services provided?

Provides installation and setup services including custom layouts, dealer positioning, and accessory placement

What training programs are available for operators?

Training programs available incorporating device operation, software use, and maintenance procedures

Is technical documentation comprehensive?

Comprehensive and clear technical manuals and user guides provided with all products

Are spare parts readily available?

Spare parts stocked at main facility and distributed via regional partners with warranty coverage

What warranty terms are offered?

Standard manufacturer warranty covering defects and malfunction is provided; support for warranty claims available

Is equipment financing available?

Financing options available through partners depending on region and operator agreements

Are trade-in programs offered for upgrades?

Available upgrade programs to trade in older hardware for latest terminal models

What maintenance contracts are available?

Maintenance contract options including routine service, emergency repairs, and remote diagnostics support

Is 24/7 monitoring and support included?

Planned 24/7 monitoring and support service to ensure operational continuity and rapid incident response