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Brief description of the company

Alpha Communications® is a family-run company founded in 1983 specializing in intercom, nurse call, emergency call, access control, and communication solutions. It serves commercial, residential, healthcare, student housing, and casino environments, focusing on integrated audio-visual, security, and communication technologies.

What equipment does the company manufacture?

Access control hardware manufacturers - virtual door stations, door controllers, proximity readers; Player rewards terminal manufacturers - digital signage and points redemption kiosks; Account management kiosk manufacturers - integrated kiosks with robust payment device compatibility; Surveillance integration hardware manufacturers - video intercom with integrated cameras; Biometric authentication device manufacturers - fingerprint biometric attendance machines (via partnered products); Networking infrastructure manufacturers - integrated Ethernet and wireless connectivity for communication systems.

What is the official website of the equipment manufacturer?

https://www.alphacommunications.com/en/

Where can I find customer support contacts?

Jen Rozenbaum, email: [email protected], phone: +1 631-777-5500

What is the technical support phone number?

631-777-5500

Where can I find field service support?

Service and installation support with certified technicians available for commercial and residential projects, including multi-unit buildings and healthcare facilities.

Is there remote technical support available?

Cloud-based remote monitoring and control capabilities for intercom and access control systems, enabling management and troubleshooting via smartphone apps.

What are the support response times?

Maximum response time of 4 hours for serious equipment breakdowns reported.

In which languages is support provided?

English

Are there on-site service technicians?

Available for installations and emergency repairs in commercial and residential properties.

Is there emergency repair service available?

Emergency repair service available with 4-hour response time to serious equipment failures.

When was the equipment manufacturer established?

Founded in 1983

Who are the founders and current owners?

Founded by Mark and Madelyn Goldberg; currently a second-generation family-run business.

In which country is the company headquartered?

United States

What is the company's manufacturing history?

Since 1983, developed from traditional intercom and nurse-call systems to advanced integrated communication, access control, and audio-visual solutions for multiple industries including casino and commercial sectors.

Are there partnerships with major casino operators?

Alpha has provided casino industry solutions including audio-visual system integrations, digital signage, jackpot celebrations, and casino floor communication technologies.

What is the market reputation and track record?

Well-established brand with over 40 years in communication and access control technologies, trusted in commercial, healthcare, and residential markets including casino environments.

What feedback do customers provide about the equipment?

User reviews highlight reliability and ease of installation of AlphaTouch intercom systems; some feedback notes app stability issues.

Where can I find independent equipment reviews?

Analyzed as having robust video intercom and access control features with noted durable hardware.

What advantages do operators highlight?

Integration flexibility, cloud-based remote management, enhanced security with encryption (AES-256), and adaptability for new construction and historic properties.

Are there common complaints about equipment reliability?

Some reports of mobile app instability impacting video intercom remote access.

How do customers rate build quality?

Vandal-resistant, weatherproof construction with rugged materials for external units.

Are operators satisfied with after-sales support?

Mixed reviews with generally positive remarks on technical support responsiveness.

How user-friendly is the equipment according to customers?

Touchscreen and smartphone integration improve user experience for remote access and visitor management.

Are there published case studies of successful deployments?

Implemented in multi-tenant residential, commercial buildings, student housing, healthcare, and casinos with practical deployment of access control and communication systems.

Do servers meet specific licensing requirements?

Systems support audit logs, visitor management, and secure access controls complying with commercial security standards.

What network connectivity options are supported?

Supports 10/100/1000 Gigabit Ethernet and Wi-Fi (IEEE802.11a/b/g/n/ac) with cloud connectivity.

Are there dedicated gaming server configurations?

Customized casino signage and floor communication solutions.

Are self-service betting kiosks available?

The KISW-I-18SS stainless steel kiosks with touchscreen interfaces support integration with payment devices and software applications.

What screen sizes and types are offered?

4.3", 7", 10.1", 18.5" touchscreen displays used in video intercoms and kiosks.

Do terminals support multiple languages?

Optional multi-language panel voice prompts available.

Are touch screen interfaces included?

Capacitive touchscreens up to 18.5" integrated in kiosk and intercom master stations.

What connectivity options are available (WiFi, Ethernet)?

USB, LAN, Wi-Fi, NFC, QR code access, key fobs, PIN codes for access control.

What cabinet styles and sizes are offered?

Rugged stainless steel kiosk cabinets with vandal-resistant design.

What display technologies are used?

LED displays and full-color touchscreen monitors.

What audio equipment is included?

Audio system integration and upgrades for casinos, including large venue and outdoor audio.

Are there integrated card readers?

The AlphaTouch Access Keypad / Fob Reader combos provide advanced door access control.

Are biometric verification devices available?

Fingerprint biometric attendance machines offered through affiliated products.

Are surveillance integration capabilities included?

Video intercom systems with integrated cameras and electronic door release can be expanded with external cameras and security integration.

What motion detection systems are offered?

Motion sensors integrated within kiosk and door station modules.

What alarm and notification systems exist?

Built-in call and visual panel function indicator lights signal system status and alerts.

What encryption and security protocols are supported?

256-bit AES encryption for video intercom communications.

Is audit trail functionality included?

Visitor management with date/time stamped visitor snapshots and access logs.

What compliance monitoring equipment exists?

Audit log capability supports compliance requirements.

Is contactless payment card support included?

QR code and NFC supported for door access control.

Are there access control card systems?

Key fobs, PIN codes, QR codes supported as access credentials.

Are environmentally ruggedized options available?

Vandal-resistant, weatherproof devices suitable for outdoor use.

Is modular design and expandability included?

Kiosks and intercom systems feature modular construction allowing integration of cameras, speakers, sensors, and keypad modules.

What communication protocols are supported?

SIP, TCP/IP, PoE, Wi-Fi 802.11a/b/g/n/ac protocols used in communication devices.

Is cloud connectivity available?

Cloud-based system supporting remote access control and visitor management via smartphones.

Are there remote monitoring capabilities?

Real-time monitoring and control capabilities through cloud interface and mobile apps.

What diagnostic and maintenance features exist?

Built-in diagnostics for system status and alerts via integrated software tools.

Are there indoor/outdoor variants available?

Both indoor and rugged outdoor variants available for kiosk and door station devices.

Are installation and setup services provided?

Installation and setup services available including system design consultation.

What training programs are available for operators?

Training programs for system operators and property managers.

Is technical documentation comprehensive?

Comprehensive installation manuals, programming guides, and system documentation provided online.

Are spare parts readily available?

Stocking of major spare parts with rapid supply chain response.

What warranty terms are offered?

Warranty coverage details available online with full inspection and testing before shipment.

What maintenance contracts are available?

Maintenance contracts and service agreements available.