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    Altronix Corporation

    Brief description of the company

    Altronix Corporation is a global leader in designing and manufacturing low voltage power supplies and adaptive transmission solutions that serve the professional video surveillance, security, fire, and access control markets. Founded in 1984 and headquartered in Brooklyn, New York, Altronix specializes in innovative power and data transmission electronics that underpin physical security systems, offering products backed by a lifetime warranty. The company also provides custom OEM design and manufacturing services worldwide.

    What equipment does the company manufacture?

    Power supply and charging hardware including AC and DC low voltage power supplies, PoE midspan injectors, UTP/Ethernet long range adapters, Ethernet over coax adapters, rack mount power supplies, uninterrupted power supplies (UPS), NAC power extenders, relays, timers, transformers, battery enclosures, controllers, DIN rail products for security, surveillance, fire alarm, and access control applications.

    What is the official website of the equipment manufacturer?

    https://www.altronix.com

    Where can I find customer support contacts?

    [email protected], [email protected], [email protected], Toll-Free: (888) 258-7669 (U.S., Canada, Puerto Rico), Local: (718) 567-8181

    What is the technical support phone number?

    (718) 567-8181 with technical support contacts including [email protected], [email protected], and [email protected]

    What is the email for technical issues?

    technical support emails include [email protected], [email protected], [email protected], [email protected] (Training & Technical Support)

    Where can I find field service support?

    Field service support is implied through their extensive customer service and technical assistance but specific regions and details are not explicitly stated.

    Is there remote technical support available?

    Altronix offers remote monitoring and web-based management capabilities for their LINQ communication technology products, allowing remote diagnostics and control.

    When was the equipment manufacturer established?

    Founded in 1984

    Who are the founders and current owners?

    Alan Forman is President; ownership is private

    In which country is the company headquartered?

    United States

    What is the company's manufacturing history?

    Altronix was established in 1984 to provide reliable and efficient low voltage power solutions for the security industry, evolving over 40 years to include advanced power and data transmission technology with manufacturing in a 200,000+ square feet facility at Brooklyn Army Terminal in New York.

    What certifications does the manufacturer hold?

    ISO 9001 registered, NDAA and TIA compliant; Lifetime Warranty on products

    Which regulatory bodies approve the equipment?

    Lenel OpenAccess Alliance Program certified for integration with OnGuard access control systems; compliant with NDAA and TIA requirements

    In which jurisdictions is the equipment certified?

    United States, including states like New York and Nevada by inference from industry participation and compliance

    Are there quality management certifications (ISO, etc.)?

    ISO 9001:2015 certification valid through 2027; ISO 14001:2015 environmental management certification

    Which gaming standards are complied with?

    Lenel factory certification for integration with OnGuard access control system

    What is the market reputation and track record?

    Recognized globally for quality, reliability, and innovation in low voltage electronics with over 35 years in the industry and a reputation as a "gold standard" for power and data transmission solutions

    What feedback do customers provide about the equipment?

    Customers report high satisfaction with product reliability and customer support including technical and training assistance

    What advantages do operators highlight?

    Products offer extensive network communication solutions, lifetime warranty, remote monitoring capability, and seamless system integration, reducing downtime and service costs

    How do customers rate build quality?

    High build quality with lifetime product warranty; manufactured in the USA with stringent quality control

    Are operators satisfied with after-sales support?

    High satisfaction with dedicated, live personalized technical support and training

    Do servers meet specific licensing requirements?

    NDAA compliance, Lenel OpenAccess Alliance Program participation

    Is rack-mount equipment available?

    Altronix offers rack mount power solutions tailored for video surveillance and security systems

    What network connectivity options are supported?

    Supports Ethernet, UTP cable, Power over Ethernet (PoE), Ethernet over coax, fiber optic solutions

    What connectivity options are available (WiFi, Ethernet)?

    Ethernet, UTP cable, coaxial cable, fiber optic (for power and data transmission)

    Are surveillance integration capabilities included?

    Altronix products integrate with surveillance systems and provide power and data transmission solutions optimized for video surveillance and physical security connectivity

    Are environmentally ruggedized options available?

    Outdoor weatherproof power supplies available

    Is modular design and expandability included?

    Modular and scalable power solutions including rack mount and network integrated devices

    What communication protocols are supported?

    Ethernet, UTP, PoE, TCP/IP for data transmission and device communication

    Is cloud connectivity available?

    Web-based management and remote monitoring via LINQ communication technology

    Are there remote monitoring capabilities?

    Real-time power and diagnostic monitoring with alert notifications through LINQ Dashboard software

    What diagnostic and maintenance features exist?

    Remote status monitoring and diagnostics; email alerts and status reports

    Are there indoor/outdoor variants available?

    Outdoor weatherproof power supplies available

    What regulatory compliance certifications exist?

    ISO 9001, NDAA compliance, Lenel OAAP certification

    What training programs are available for operators?

    Technical support offers training for equipment operation and system integration

    Is technical documentation comprehensive?

    Comprehensive and clear technical documentation supported by an expert support team

    Are spare parts readily available?

    Spare parts availability supported through authorized resellers and customer support

    What warranty terms are offered?

    Lifetime warranty on most products

    Is 24/7 monitoring and support included?

    Remote monitoring solutions with alert systems via LINQ technology; 24/7 support not explicitly stated but high availability customer support implied

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