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Brief description of the company

Anviz Global, Inc. is a leading provider of intelligent security solutions with nearly 20 years of experience, specializing in biometric access control, RFID technology, and video surveillance systems for small and medium businesses and enterprise organizations worldwide focused on converged intelligent security based on cloud, AIOT, and AI technologies.

What equipment does the company manufacture?

Identity verification equipment manufacturers - biometric fingerprint scanners, facial recognition systems including AI-based liveness detection; Player tracking hardware manufacturers - RFID card readers; Access control hardware manufacturers - palm vein recognition devices, multi-factor authentication systems with RFID and PIN keypad; Surveillance integration hardware manufacturers - IP video surveillance cameras with AI analytics

What is the official website of the equipment manufacturer?

https://www.anviz.com

Where can I find customer support contacts?

Phone: (855) 268-4948; Email and live support available via website contact form

What is the technical support phone number?

+1-855-268-4948 (U.S. based support)

Where can I find field service support?

Certified technicians available globally; regional technical support centers established worldwide, including U.S. and China

Is there remote technical support available?

Remote support available via cloud platforms and software management tools including Anviz CrossChex software

Are there regional service centers?

Headquarters and office in Union City, California, USA; production and R&D centers in China; multiple global regional centers for technical support including USA, China, and others

Can I contact through online chat or messengers?

Available via website and authorized distributor platforms

In which languages is support provided?

English, Chinese, and additional local languages supported through regional offices

Are there on-site service technicians?

Available in major markets including North America, Europe, and Asia via partners and direct service teams

What are the support operating hours?

Typically business hours based on regional time zones; U.S. support aligned with Pacific Time business hours

When was the equipment manufacturer established?

Founded in 2001

Who are the founders and current owners?

Founded by a team led by a U.S.-educated doctor in biometric technology; currently part of the Xthings company family

In which country is the company headquartered?

United States

What is the company's manufacturing history?

Originated as a pioneer in biometric identification development focusing on fingerprint algorithms and embedded hardware; expanded into facial recognition and AI-based biometric access control with extensive R&D and manufacturing in China

Are there manufacturing facilities in multiple countries?

Manufacturing and R&D centers in China; headquarters and operating centers in United States; global distribution and technical support network

What certifications does the manufacturer hold?

CE, FCC certifications on multiple product lines including biometric terminals and RFID readers

Which regulatory bodies approve the equipment?

Certified to comply with USA and European market standards (CE and FCC)

In which jurisdictions is the equipment certified?

United States, European Union markets verified for operation and safety compliance

Has the equipment passed third-party testing?

Products have passed CE and FCC tests indicating adherence to international standards

Are there partnerships with major casino operators?

Used in commercial security applications including financial institutions and high-security enterprises; no explicit casino operator partnerships publicly listed

Does the company participate in gaming trade shows?

Participated in major industry shows such as ISC West and G2E for access control and biometric security innovations

What is the market reputation and track record?

Recognized as a global leader in biometric access control with robust AI and cloud integration, trusted by over 30,000 enterprises

What feedback do customers provide about the equipment?

Positive feedback for reliability, accuracy of biometric authentication and system integration flexibility

Where can I find independent equipment reviews?

Positive independent reviews for FaceDeep 3 AI facial recognition and M7 palm vein biometric access control terminal for security and ease of use

What advantages do operators highlight?

High accuracy, multi-factor authentication, anti-spoofing technologies, user-friendly interfaces, robust outdoor equipment design (IP66, IK10)

How do customers rate build quality?

High durability with vandal resistant and weatherproof certifications (IK10, IP66) on many access control devices

Are operators satisfied with after-sales support?

Generally high customer satisfaction with global field support and cloud-based monitoring systems

How user-friendly is the equipment according to customers?

User-friendly interfaces with intuitive operation, low-power OLED displays, and multi-option authentication methods

How do they evaluate return on investment?

Cost-effective biometric solutions providing enhanced security and reduced fraud losses; flexible installation reduces maintenance costs

Do customers recommend this manufacturer?

Recommended for SMBs and enterprise customers seeking integrated biometric and RFID security solutions with cloud management

Are there published case studies of successful deployments?

Implementations in financial institutions such as Central Bank of Azerbaijan, large shipping companies, and various sectors including education and retail

What network connectivity options are supported?

Supports Ethernet, WiFi, PoE (Power-over-Ethernet), TCP/IP, RS-485, 4G optional on specific devices

What screen sizes and types are offered?

Devices primarily feature OLED and LCD touch screen interfaces; sizes vary by model

Do terminals support multiple languages?

Supports multiple languages in device interfaces and software

Are touch screen interfaces included?

Available on biometric terminals like FaceDeep 3 and C2 Series

What connectivity options are available (WiFi, Ethernet)?

Ethernet, WiFi, Bluetooth, PoE, 4G (optional)

What display technologies are used?

OLED and LCD display technologies available on biometric and access control terminals

Do machines include player tracking systems?

RFID card readers integrated in biometric terminals for player tracking and multi-factor authentication

What audio equipment is included?

Some devices include audio feedback capability for security alarms and notifications

Do solutions support multiple camera angles?

Surveillance cameras support AI-based video analysis; multi-camera setups supported

Are there integrated card readers?

Multi-frequency RFID reader supporting 125kHz and 13.56MHz cards including HID iClass and Prox cards

Is real-time transaction reporting available?

Cloud-based real-time reporting and management via CrossChex platform and web portal

What ID scanning equipment is manufactured?

Face recognition terminals with biometric verification; scanners support real-time live detection and anti-spoof functions

Are biometric verification devices available?

Fingerprint scanners, facial recognition terminals, palm vein recognition devices, multi-biometric terminals combining fingerprint, face, palm vein, RFID, and PIN codes

Is facial recognition technology included?

AI-based live facial recognition with anti-spoofing using BioNANO deep learning algorithm

Are there fingerprint scanning solutions?

Proprietary BioNANO fingerprint algorithm with fast response and high accuracy

Are there mobile verification devices?

Some biometric devices support Bluetooth and WiFi connectivity for mobile management and verification

What database integration capabilities exist?

Software supports integration via SDK and API with third-party access control and time attendance management systems

Is real-time identity verification supported?

Identification within 0.3 seconds at distances of 0.5 to 1.5 meters on facial recognition terminals

What anti-tampering devices are available?

Devices include tamper alarms and encryption for data protection

Are surveillance integration capabilities included?

Integration capability with IP video surveillance and access control unified management platforms

What motion detection systems are offered?

AI-based video analysis for motion detection in surveillance cameras

Is RFID tracking technology available?

RFID range varies by model but typically supports short-range card proximity for access control and player tracking

Are there counterfeit detection systems?

Advanced biometric algorithms reduce fraud risks by preventing spoofing with depth and liveness detection

What alarm and notification systems exist?

Audible alarms, visual notification via OLED/LCD displays, and remote alerts via cloud software

Is biometric access control available?

Multi-modal biometric access control including fingerprint, face, and palm vein recognition combined with RFID and PIN options

What encryption and security protocols are supported?

Supports obfuscation and encryption of biometric data to ensure privacy and security compliance

Is audit trail functionality included?

Comprehensive event logging and audit trails available via CrossChex management platform

What player tracking system hardware is available?

RFID card readers integrated with biometric authentication devices for personnel and player tracking

Is real-time gaming data collection supported?

Real-time data collection and management provided through cloud-based Anviz CrossChex platform

What compliance monitoring equipment exists?

Security compliance monitoring through integrated biometric and access control systems

Are there session time tracking devices?

Time and attendance functionality integrated into access control systems

What RFID chip and card options are available?

Multi-frequency RFID readers support common card types; compatibility with Mifare, HID iClass, Prox standards

What RFID reader systems are offered?

Multi-frequency RFID reader models supporting 125kHz and 13.56MHz cards with read ranges suitable for door access and tracking

Are there access control card systems?

Supported security levels include proximity cards and smart cards compatible with multi-frequency readers

Are there employee identification card systems?

Compatible with employee ID cards using RFID technology and biometric verification for access management

What range of RFID frequencies are supported?

Supports 125kHz low frequency and 13.56MHz high frequency RFID bands

What are the power consumption requirements?

Low power consumption design with support for PoE for centralized power and remote reboot capabilities

Are environmentally ruggedized options available?

IP66 dust and water resistance and IK10 vandal resistance for outdoor deployment

What operating temperature ranges are supported?

Suitable for harsh environments per IP66 and IK10 ratings; specific temperature range not publicly detailed

Is modular design and expandability included?

Modular design in biometric terminals allowing integration of multiple biometric modalities and RFID readers

What communication protocols are supported?

TCP/IP, RS-485, Wiegand, WiFi, Bluetooth, PoE, 4G (optional)

Is cloud connectivity available?

Cloud connectivity with Anviz CrossChex platform for centralized management and real-time monitoring

Are there remote monitoring capabilities?

Full remote monitoring and management via cloud platform including real-time alerts and device status

What diagnostic and maintenance features exist?

Built-in diagnostics, device status monitoring, and alerting for maintenance via cloud and local software

Is equipment suitable for mobile deployments?

Portable biometric devices with WiFi and Bluetooth support for flexible deployment

Are there indoor/outdoor variants available?

Both indoor and outdoor rated devices including weatherproof access terminals and cameras

What regulatory compliance certifications exist?

CE, FCC, IP66, IK10 certified products compliant with US and EU certification requirements

Are installation and setup services provided?

Installation support and setup services provided via global technical partners and certified integrators

What training programs are available for operators?

Training programs available through partners and online resources for product operation and integration

Is technical documentation comprehensive?

Comprehensive user manuals, integration guides, and API documentation available in multiple languages

Are spare parts readily available?

Spare parts supplied globally through regional service centers and authorized partners

What warranty terms are offered?

Standard warranty period with coverage details provided at purchase; typically 1-3 years depending on product

What maintenance contracts are available?

Maintenance contracts available through authorized partners with service level agreements

Is 24/7 monitoring and support included?

24/7 monitoring and support available through cloud platform services and regional technical support teams