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Brief description of the company

APEX pro gaming is a global manufacturer specializing in high-quality casino equipment and innovative gaming solutions with nearly 20 years of industry experience, offering a comprehensive portfolio including slot machines, jackpot islands, electronic roulettes, table games, card shufflers, iDROP cash management devices, and advanced gaming platforms like CLOVER LINK™.

What equipment does the company manufacture?

Player tracking hardware manufacturers - comprehensive gaming solutions including player tracking; Account management kiosk manufacturers - iDROP cash management system; Identity verification equipment manufacturers; Access control hardware manufacturers; Player rewards terminal manufacturers; Cash handling equipment manufacturers - cash-in/cash-out machines; Surveillance integration hardware manufacturers; Mobile device integration manufacturers; Networking infrastructure manufacturers; Biometric authentication device manufacturers.

What is the official website of the equipment manufacturer?

https://www.apex-gaming.com

Where can I find customer support contacts?
What is the email for technical issues?
Where can I find field service support?

Available with certified technicians globally including local partners across Europe, North America, Latin America, Africa, South Africa subsidiary operations.

Is there remote technical support available?

Provided globally leveraging local partners and international offices for remote diagnostics and support.

Are there regional service centers?

Europe (Austria, Czech Republic), North America, Latin America, Africa (Johannesburg, South Africa).

In which languages is support provided?

English, likely additional languages through global offices.

Are there on-site service technicians?

Available in key markets including Africa, Europe, and Americas.

When was the equipment manufacturer established?

Founded in 2003.

Who are the founders and current owners?

Founded by Johannes Weissengruber; current CEO Max Pessnegger.

In which country is the company headquartered?

Austria.

What is the company's manufacturing history?

Started in 2003, growing from slot machine manufacturing to a full suite of casino gaming equipment including gaming platforms and table games; expanded global sales, service subsidiaries, and compliance certifications.

Are there manufacturing facilities in multiple countries?

Manufacturing and R&D in Austria with global subsidiaries including Czech Republic, South Africa, North America.

Which regulatory bodies approve the equipment?

Certified by multiple international gaming regulatory bodies including South African National Manufacturers Licence, homologation certifications across regions.

In which jurisdictions is the equipment certified?

Europe, North America, South Africa, Latin America, Africa.

Has the equipment passed third-party testing?

Complies with third-party testing labs for gaming certification.

Which gaming standards are complied with?

Compliance with GLI standards, local jurisdiction gaming authority certifications.

Are there partnerships with major casino operators?

Worked with major casino operators worldwide; product customization by market.

Does the company participate in gaming trade shows?

BEGE Gaming Show, G2E and other global gaming trade shows.

What industry awards has the manufacturer received?

Multiple awards at BEGE Gaming Show (Best Slot Machine category) for Pinnacle Premium SL32 with CLOVER LINK™ Chair.

What is the market reputation and track record?

Established reputation for innovation, reliability, and customer satisfaction in global markets.

What advantages do operators highlight?

Innovative gaming platforms, tailored solutions for regional markets, reliable technical support.

How do customers rate build quality?

High-quality European manufacturing with emphasis on durability.

How user-friendly is the equipment according to customers?

Designed for seamless operator and player experience.

Do customers recommend this manufacturer?

Widely recommended by casinos for robust technology and service.

Are there published case studies of successful deployments?

Published cases in South Africa LPM market and worldwide gaming floors.

What server specifications are available for gaming operations?

CLOVER LINK™, CLOVER LINK ELEMENTS™, CLOVER FLASH™, DIAMOND LINK™, EVO platforms.

Do servers meet specific licensing requirements?

Fully compliant with multi-jurisdictional licensing requirements.

What network connectivity options are supported?

Supports advanced networking infrastructure for gaming connectivity.

Are there dedicated gaming server configurations?

Customizable gaming platforms and cabinet styles.

What slot machine models are available?

Pinnacle premium series, Dual Slim Line machines.

Are Video Lottery Terminals (VLT) manufactured?

Yes, including electronic roulettes and jackpot islands.

What cabinet styles and sizes are offered?

Multi-style cabinets including slim line and premium designs.

Which game themes and software are supported?

Supports multi-game platforms with 2D and 3D game content.

Are progressive jackpot capabilities included?

Includes advanced jackpot linking systems (CLOVER LINK WINSHARE™).

Is multi-game functionality available?

Supports multi-game platforms like EVO Multigame.

Do machines include player tracking systems?

Integrated player tracking within gaming platforms and cash management systems.

What live dealer tables are manufactured?

Manufactures live game tables and related hardware.

Is automated card shuffling equipment included?

Yes, card shufflers included in product range.

Are integrated cash management systems offered?

iDROP cash management device enabling ticket-to-bet transactions.

What cash-in/cash-out machines are manufactured?

iDROP cash-in/cash-out system.

Are installation and setup services provided?

Available globally with local partners.

What training programs are available for operators?

Training programs for operators tailored by region and product.

Is technical documentation comprehensive?

Comprehensive technical documentation provided.

Are spare parts readily available?

Maintains global supply chain for spare parts.

What warranty terms are offered?

Warranty terms vary by product; includes 2-year parts and lifetime labor support in certain regions.

What maintenance contracts are available?

Service contracts available.

Is 24/7 monitoring and support included?

Available through global partners and subsidiaries.