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    AURES Technologies

    Brief description of the company

    AURES Technologies, founded in 1989 and headquartered in France, is a manufacturer and developer of hardware solutions specializing in POS (point of sale) terminals, kiosks, and related IT devices for retail, hospitality, and service sectors worldwide. The company offers modular, customizable, and high-performance POS and kiosk hardware including digital signage, card readers, RFID readers, and touchscreen terminals.

    What equipment does the company manufacture?

    Account management kiosk manufacturers - self-service terminals, cash-in/cash-out machines, Player tracking hardware manufacturers - card readers, RFID reader systems; Identity verification equipment manufacturers - integrated card readers; Cash handling equipment manufacturers - cash drawers, bill validators; Mobile device integration manufacturers - tablet POS mounts; Networking infrastructure manufacturers - integrated network connectivity for POS systems.

    What is the official website of the equipment manufacturer?

    https://www.aures.com

    Where can I find customer support contacts?

    +33 1 69 11 16 60 (France headquarters), +44 1928 599966 (UK office), +1 714 669 3111 (US office), +61 0411 950 825 (Australia office), technical support contact forms available on website.

    What is the technical support phone number?

    +33 1 69 11 16 60 for France, +1 714 669 3111 for US, technical support available during business hours.

    Where can I find field service support?

    Field service support available with certified technicians primarily in France, UK, USA, Germany, and Australia based on regional subsidiaries.

    Is there remote technical support available?

    Remote technical support capabilities via online tools and customer portals; support available through distributor and partner networks globally.

    Are there regional service centers?

    France (Lisses, Ile-de-France), United Kingdom (Runcorn, Cheshire), Germany (Maisach), United States (Fenton, Missouri), Australia (Mortdale, NSW).

    In which languages is support provided?

    French, English, German, Spanish (inferred from regional offices and global presence).

    Are there on-site service technicians?

    On-site technician availability confirmed in France, UK, USA, Germany, Australia.

    What are the support operating hours?

    Monday-Friday standard business hours; France office 9am-6pm Monday-Tuesday, 9am-5pm Friday (UK office hours similar).

    When was the equipment manufacturer established?

    Founded in 1989

    Who are the founders and current owners?

    Founded independently, currently majority-owned by Taiwanese ADVANTECH Group following acquisition in 2024.

    In which country is the company headquartered?

    France

    What is the company's manufacturing history?

    Initially independent POS and kiosk hardware manufacturer with focus on modular EPOS solutions; expanded internationally through subsidiaries in Europe, Australia, and the USA; acquired by Advantech in 2024 to integrate into global industrial IoT and smart retail solution strategy.

    Are there manufacturing facilities in multiple countries?

    Manufacturing and service facilities in France, UK, Germany, USA, and Australia.

    In which jurisdictions is the equipment certified?

    European Union (CE marking assumed from European operations), United States (FCC and other regional approvals typical for POS hardware).

    Does the company participate in gaming trade shows?

    Participation in major retail and POS trade shows globally, including EuroShop.

    What industry awards has the manufacturer received?

    BFM Award for Export Performance.

    What is the market reputation and track record?

    Recognized for reliable, stylish, and modular EPOS hardware solutions with significant market presence in retail and hospitality sectors worldwide.

    What feedback do customers provide about the equipment?

    Praised for equipment reliability, flexibility, and modular design.

    What advantages do operators highlight?

    Customizability, modular flexible architecture, ease of integration with retail and hospitality systems, elegant design, and strong upgradeability.

    How do customers rate build quality?

    High build quality recognized in multiple industry awards and customer feedback.

    Are operators satisfied with after-sales support?

    Generally positive; strong support network via regional offices and distributors.

    How user-friendly is the equipment according to customers?

    User-friendly touchscreen interfaces with customizable application capabilities.

    How do they evaluate return on investment?

    Enhanced operational efficiency and reduced downtime reported from deployments.

    Do customers recommend this manufacturer?

    Recommended for retailers and hospitality businesses seeking flexible and reliable POS and kiosk hardware.

    Are there published case studies of successful deployments?

    Deployed in large retail, hospitality chain environments with case evidence of improving checkout efficiency.

    What network connectivity options are supported?

    Ethernet, Wi-Fi support integrated in various POS models.

    What screen sizes and types are offered?

    Touchscreen POS terminals available in traditional 15.1" and widescreen 15.6" formats.

    Do terminals support multiple languages?

    Multi-language software support enabled for international retail clients.

    Are touch screen interfaces included?

    Capacitive touch screens with multi-touch capability.

    What payment methods do terminals accept?

    Support for integrated card readers compatible with chip, magstripe, and contactless payments.

    What connectivity options are available (WiFi, Ethernet)?

    Ethernet, Wi-Fi, USB ports for peripheral devices.

    Do terminals include built-in printers?

    POS terminals equipped with integrated thermal receipt printers.

    What cabinet styles and sizes are offered?

    Compact, fanless all-in-one terminals with modular add-ons.

    What display technologies are used?

    TFT LCD with touch functionality.

    What POS terminal models are available for casinos?

    POS terminals under brands like YUNO designed for retail and hospitality with touchscreen and integrated peripherals.

    Are integrated cash management systems offered?

    POS integrated cash drawers with software control.

    What cashier workstation configurations exist?

    Modular POS setups configurable with barcode scanners, card readers, and ticket printers.

    Is multi-currency support available?

    Yes, multi-currency support enabled for international markets.

    What receipt printing options are included?

    Thermal receipt printers with fast print speeds integrated in terminals.

    Is barcode/QR code scanning supported?

    Barcode scanner peripherals compatible with terminals; some POS models support direct USB barcode scanners.

    Are there integrated card readers?

    Chip, magstripe, and RFID/NFC card readers integrated in POS hardware.

    What cash drawer and safe options exist?

    Standard secure cash drawer options integrated with terminals.

    Is real-time transaction reporting available?

    POS systems support real-time sales and transaction reporting.

    What database integration capabilities exist?

    POS systems integrate with enterprise backend databases through standard retail software interfaces.

    What anti-tampering devices are available?

    Hardware design includes secure casing and tampering protection for cash drawers and terminals.

    Is RFID tracking technology available?

    RFID reader modules integrated into POS and kiosk terminals for loyalty and inventory tracking.

    What encryption and security protocols are supported?

    Secure encrypted transactions compliant with payment industry standards.

    Is audit trail functionality included?

    Detailed audit trails and logs supported by POS software.

    What bill validator models are offered?

    Self-service kiosk systems compatible with standard bill validators.

    Are there ticket redemption kiosks?

    Self-service kiosks enabling ticket redemption and points collection.

    Are there mobile payment integration devices?

    Supports mobile payment methods including NFC-based wallets.

    What player tracking system hardware is available?

    RFID card readers for customer loyalty tracking.

    Is real-time gaming data collection supported?

    Supports real-time data collection and integration with retail management systems.

    What RFID chip and card options are available?

    RFID-enabled cards supported for loyalty and access.

    Are player loyalty cards manufactured?

    Customized player and loyalty card manufacturing support through integrated RFID systems.

    What RFID reader systems are offered?

    Customizable RFID reader modules with read ranges suitable for close proximity retail applications.

    Is contactless payment card support included?

    NFC and contactless payment technologies supported.

    Is inventory tracking RFID hardware available?

    RFID reader modules for inventory and asset tracking integrated.

    What receipt printer models are manufactured?

    Integrated thermal printer models in POS terminals with fast print speeds.

    Are thermal ticket printers available?

    Thermal technology supporting standard receipt paper widths.

    Is voucher printing equipment manufactured?

    Voucher printers included in kiosk self-service solutions.

    Are there portable printing devices?

    Some portable mobile POS tablets available.

    Is network printing functionality included?

    Network-enabled printing supported via Ethernet/Wi-Fi.

    Are environmentally ruggedized options available?

    Ruggedized models available for demanding retail and hospitality environments.

    What operating temperature ranges are supported?

    Standard retail environment operating ranges supported.

    Is modular design and expandability included?

    Modular architecture enabling upgrades, addition of peripherals, and customized configurations.

    What communication protocols are supported?

    TCP/IP, Ethernet, USB, Wi-Fi protocols supported.

    Is cloud connectivity available?

    Cloud integration supported through software enabling real-time data access.

    Are there remote monitoring capabilities?

    Remote monitoring and support enabled via partner software ecosystems.

    What diagnostic and maintenance features exist?

    Built-in diagnostics and maintenance support features integrated in POS hardware.

    Is equipment suitable for mobile deployments?

    Mobile POS tablets and compact units suitable for portable retail use.

    Are there indoor/outdoor variants available?

    Primarily indoor variants; kiosk solutions adaptable for sheltered outdoor use.

    What regulatory compliance certifications exist?

    CE marking for European markets; compliance with international safety and EMC standards.

    Are installation and setup services provided?

    Installation and configuration services offered via distributors and direct subsidiaries.

    What training programs are available for operators?

    Training programs available for operators on hardware and software usage.

    Is technical documentation comprehensive?

    Comprehensive technical manuals and support documentation provided.

    Are spare parts readily available?

    Spare parts inventory maintained in multiple regional centers with efficient supply chain.

    What warranty terms are offered?

    Typically 1-3 year warranty depending on configuration and region.

    Is equipment financing available?

    Financing options available through distributors and corporate partner programs.

    Are trade-in programs offered for upgrades?

    Trade-in and upgrade programs offered in selected markets.

    What maintenance contracts are available?

    Maintenance contracts available for hardware servicing and updates.

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