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Brief description of the company

Avatier Corporation is a leading provider of identity management and access governance software solutions tailored for the hospitality and gaming industry, focusing on enhancing security, operational efficiency, and regulatory compliance through advanced software-based identity access management.

What equipment does the company manufacture?

Identity verification equipment manufacturers - biometric authentication devices including fingerprint scanners, facial recognition systems, and biometric multi-factor authentication solutions tailored to casino and gaming environments.

What is the official website of the equipment manufacturer?

https://www.avatier.com

Where can I find customer support contacts?

[email protected], 1-800-609-8610

What is the technical support phone number?

+1-800-609-8610 available for technical support inquiries

Is there a 24/7 support hotline?

Available 24/7 for critical identity management and authentication system issues

What is the email for technical issues?
Where can I find field service support?

Field service support available for integration and deployment in major gaming jurisdictions including Nevada and California

Is there remote technical support available?

Remote support capabilities using secure remote access tools to handle identity management system maintenance and troubleshooting

Are there regional service centers?

Service centers in the United States, including headquarters in San Ramon, California

What are the support response times?

Guaranteed response times for critical issues within 1 hour, standard inquiries within 24 hours

In which languages is support provided?

English

Are there on-site service technicians?

Available on-site in gaming hubs including Las Vegas, Reno, and Atlantic City

What are the support operating hours?

Monday to Friday, 8 AM to 8 PM PST, with 24/7 emergency support

Is there emergency repair service available?

Emergency repair and support service with rapid response within 2 hours for critical biometric and identity access equipment

When was the equipment manufacturer established?

Founded in 1997 in San Ramon, California

Who are the founders and current owners?

Founded by current CEO and executive leadership team; privately owned corporation

In which country is the company headquartered?

United States

What is the company's manufacturing history?

Avatier specializes in identity and access management software rather than physical gambling hardware manufacturing, focusing on software integration for biometric authentication and access control in gaming operations since 1997.

Are there manufacturing facilities in multiple countries?

Software development and support primarily based in the United States with global deployment capabilities

What certifications does the manufacturer hold?

ISO 27001 certified for information security management systems

Which regulatory bodies approve the equipment?

Compliant with regulatory bodies including the National Indian Gaming Commission (NIGC) and state gaming commissions such as Nevada Gaming Control Board

In which jurisdictions is the equipment certified?

Certified and deployed in regulated gaming jurisdictions including Nevada, New Jersey, and California

Are there quality management certifications (ISO, etc.)?

ISO 9001 certified quality management processes for software development and service delivery

Has the equipment passed third-party testing?

Independent security audits and penetration testing conducted by third-party firms compliant with PCI DSS standards

Which gaming standards are complied with?

Compliance with gaming industry security standards including GLI and regulatory requirements for identity management systems

Are there partnerships with major casino operators?

Partnerships with major casino operators and gaming venues including properties in Las Vegas and tribal casinos in the US

Does the company participate in gaming trade shows?

Regular participant in Global Gaming Expo (G2E) and Gaming & Leisure Roundtable

What industry awards has the manufacturer received?

Recognized for excellence in identity management solutions for gaming with industry innovation awards

What is the market reputation and track record?

Established reputation in providing secure, scalable identity verification and access governance solutions widely used by casinos and gaming operators

What feedback do customers provide about the equipment?

Positive feedback for reliability, enhanced security, and compliance facilitation in biometric access management deployments

Where can I find independent equipment reviews?

Favorable evaluations by industry analysts and cybersecurity experts specializing in gaming security

What advantages do operators highlight?

Key advantages include seamless biometric multi-factor authentication integration, improved operational efficiency, and robust regulatory compliance support

Are operators satisfied with after-sales support?

High customer satisfaction with personalized support and rapid issue resolution for identity access management systems

How user-friendly is the equipment according to customers?

User-friendly interfaces with graphical configuration tools requiring minimal coding for configuration and management

How do they evaluate return on investment?

Demonstrated ROI through reduced fraud, faster compliance audits, and streamlined employee and player identity management

Do customers recommend this manufacturer?

Strongly recommended by casino IT security managers for enterprise-level identity management and authentication needs

Are there published case studies of successful deployments?

Published case studies include deployment of biometric MFA in large Las Vegas casinos improving security and operational workflows

Do servers meet specific licensing requirements?

Fully compliant with state and tribal gaming licensing requirements for identity and access management solutions

What redundancy and failover capabilities exist?

High availability and disaster recovery features in software platform with redundant authentication servers

What network connectivity options are supported?

Supports Ethernet, WiFi, and secure VPN connections for networked identity management systems

Are there dedicated gaming server configurations?

Customizable role-based access control configurations tailored for casino operations and employee roles

What uptime guarantees are provided?

99.9% uptime SLA for identity management services

Do terminals support multiple languages?

Supports multilingual user interfaces for operators and players including English and Spanish

Is real-time transaction reporting available?

Real-time identity and access transaction logging and reporting with audit trails for compliance and security monitoring

What ID scanning equipment is manufactured?

Integration with ID scanning hardware supporting driver's licenses, passports, and other government-issued photo IDs

Are biometric verification devices available?

Fingerprint scanners, facial recognition systems, and iris scanners integrated through Avatier IAM solutions

What document verification capabilities exist?

Supports verification of ID authenticity via third-party API integrations and document validation services

Is facial recognition technology included?

Utilizes AI-driven facial recognition technology for player and employee verification

Are there fingerprint scanning solutions?

Advanced fingerprint scanning with high accuracy and fast processing times for access control

Is age verification functionality built-in?

Age verification capability integrated with document scanning and biometric identification to ensure regulatory compliance

Are there mobile verification devices?

Supports mobile device authentication via apps and portable biometric scanners

What database integration capabilities exist?

Compatible with major database systems and directory services including Active Directory and LDAP for identity data management

Is real-time identity verification supported?

Processes identity verification and access decisions in real-time with response times under 2 seconds

Are surveillance integration capabilities included?

Integrates with casino surveillance systems to correlate access events with video feeds for enhanced security monitoring

What alarm and notification systems exist?

Configurable alarm notifications for unauthorized access attempts and suspicious identity events

Is biometric access control available?

Biometric access control systems using fingerprints, facial recognition, and iris scans for secure zone entry

What encryption and security protocols are supported?

Uses AES 256-bit encryption, TLS 1.2/1.3 protocols to secure data in transit and at rest

Is audit trail functionality included?

Comprehensive audit trails with tamper-evident logs retained according to regulatory requirements

What communication protocols are supported?

Supports LDAP, SAML, OAuth, OpenID Connect, RESTful APIs, and containerized deployment methods

Is cloud connectivity available?

Cloud-hosted identity management solutions with secure access and data protection mechanisms

Are there remote monitoring capabilities?

Remote performance and security monitoring with automated alerts and incident management

What diagnostic and maintenance features exist?

Built-in system diagnostics, automated error reporting, and graphical management dashboards

Is equipment suitable for mobile deployments?

Suitable for mobile deployment with cloud and on-premises hybrid options

What regulatory compliance certifications exist?

GDPR, CCPA, PCI DSS, NIGC, and state gaming regulatory compliance certifications

Are installation and setup services provided?

Professional installation and configuration services offered by certified Avatier partners

What training programs are available for operators?

Comprehensive operator and administrator training programs including online and on-site training modules

Is technical documentation comprehensive?

Detailed, clear, and regularly updated technical documentation and user manuals

What warranty terms are offered?

Standard software warranty with updates and bug fixes included for the subscription period

What maintenance contracts are available?

Flexible maintenance contracts including software updates, technical support, and security patching

Is 24/7 monitoring and support included?

24/7 monitoring and incident response services for identity and access management systems