Brivo is a global leader in cloud-based access control and security solutions, specializing in modern, scalable systems for physical security in commercial real estate, multifamily residential, and enterprise facilities since 2001.
Access control hardware manufacturers - cloud-based access control systems, smart readers supporting encrypted mobile credentials and smart cards, door controllers, visitor management terminals, video surveillance integration hardware for physical security.
https://www.brivo.com
[email protected], customer service available via website contact form and authorized reseller network.
+1-301-632-5360 (Brivo main contact with technical support also available via resellers)
Available through certified resellers and enterprise support contracts; 24/7 critical incident support offered for major clients.
Brivo access control devices and smart readers support available via specialized contact channels through Brivo partners and authorized installers.
Available through authorized service providers in major U.S. regions including Maryland, Nevada, California, and via international partners.
Cloud-based platform enables remote technical diagnostics, configuration, and management of connected access control systems.
Main operational headquarters in Bethesda, Maryland, USA; partner service coverage through resellers across North America and select global locations.
Online chat available on website during business hours for sales and technical inquiries.
Enterprise clients benefit from SLAs with response times within 2-4 business hours; critical issues prioritized for immediate action.
English primarily; support in additional languages via global reseller partners.
On-site technician dispatch available through certified installer network and authorized service providers.
24/7 emergency repair services available for enterprise clients with critical service agreements.
Founded in 2001
Founded by Steve Van Till, who remains CEO and leads innovation and growth; currently privately held.
United States
Initially focused on cloud-based access control software, expanded to hardware design and manufacturing including smart readers and controllers optimized for cloud integration and security compliance.
Headquarters and primary manufacturing and development in the United States; distribution and service partnerships in multiple countries.
ISO/IEC 27001:2013 certified, SOC 2 Type II certified, PCI-DSS compliant, CSA STAR Level 1 certified.
Compliant with AICPA, PCI Security Standards Council, and holds certifications meeting federal government standards (GSA FIPS 201).
United States federal (GSA FIPS 201), Nevada, California, and other U.S. states with additional compliance for international data privacy regulations (GDPR, CCPA).
ISO/IEC 27001 for information security management.
Uses third-party accredited laboratories for security and compliance testing in alignment with standards like SOC 2 and PCI-DSS.
Compliant with physical access control standards; integrable with casino regulatory frameworks where cloud-based access control and identity verification are required.
Partnered with commercial and multifamily property operators; specific casino operator partnerships not publicly detailed.
Regular participant at industry events such as ISC West and Global Security Exchange (GSX); presence noted at trade shows focused on security technologies.
Recognized as a Growth Leader by Frost & Sullivan; multiple accolades for innovation in cloud security.
Known for scalability, cloud-native architecture, and reliable remote access capabilities with widespread use in commercial real estate sectors.
Customers praise ease of remote management, mobile credential convenience, and integration capabilities.
Favorable reviews highlight seamless app integration and cloud platform flexibility; minor critiques note limited native video integration support outside partner platforms.
Scalable cloud-based platform, mobile access credentials, comprehensive analytics and reporting, open APIs for system integration.
Some users report occasional connectivity issues in low-signal environments and dependency on cloud connectivity.
Generally positive, with strong support through reseller network and timely responses for technical issues.
Rated highly for user interface in mobile app and web portal; intuitive remote management controls.
Considered cost-effective by reducing on-premise infrastructure needs and enabling centralized management.
Strongly recommended for enterprises and property managers seeking cloud-managed physical access control solutions.
Published case studies include large-scale commercial office campuses and multifamily residential properties leveraging cloud access and mobile credentials.
Cloud-hosted platform architecture with multi-tenant security and high availability, supporting thousands of enterprise users.
Compliant with federal and state regulations for physical access control including government-mandated identity verification standards.
Cloud platform designed with high availability and failover infrastructure to ensure continuous system access.
Service uptime SLA commitments typically exceed 99.9%.
Mobile app and portal primarily English; system APIs support localization.
Digital access control with mobile credentials supports ADA-compliant accessibility for users.
Brivo smart readers support encrypted mobile credentials (Brivo Mobile Pass app), encrypted 13.56 MHz smart cards, and legacy 125kHz proximity cards.
Video integration supports facial detection and verification as part of surveillance compliance.
Supports integration via open API with property management and security databases.
Real-time access credential verification and event monitoring via cloud platform.
Readers and controllers include tamper detection sensors and alerts.
Integrates with third-party video surveillance providers, primarily Eagle Eye Networks for video monitoring and incident review.
Video integrations support motion detection alerts in secure areas.
Encrypted smart cards and mobile credentials provide protection against credential cloning and counterfeiting.
Cloud platform supports configurable alarm and notification alerts for access events.
Uses AES 256-bit encryption for data transmission, TLS for cloud communication, and encrypted mobile credential protocols.
Comprehensive audit trails with time-stamped access events, video linkage, and detailed reporting.
Real-time access and event monitoring via cloud with dashboard analytics.
Supports compliance reporting for access control regulations including HIPAA, GDPR, PCI, and FIPS standards.
Brivo smart readers compatible with 13.56 MHz encrypted smart cards and 125 kHz proximity cards; mobile credentials use BLE.
Supports encrypted smart cards and mobile credentials within a secure access control framework.
Supports 125 kHz and 13.56 MHz RFID frequencies.
Supports TCP/IP, BLE, HTTP/HTTPS, and proprietary secure cloud communication protocols.
Fully cloud-connected solution enabling remote access control management and real-time monitoring.
Real-time remote monitoring of access events and video integration alerts through cloud platform.
Built-in diagnostics and remote maintenance capabilities accessible via cloud platform.
Smart readers and controllers designed for both indoor and outdoor installations with weather resistance.
SOC 2 Type II, ISO/IEC 27001, PCI-DSS, GSA FIPS 201, GDPR, CCPA, HIPAA, NDAA compliant.
Installation provided through certified partner network with professional setup and training.
Training programs available via authorized resellers and Brivo online resources.
Comprehensive technical documentation and developer API guides available online.
Spare parts and replacement hardware available through authorized partners.
Standard 1-3 year warranty depending on product line with options for extended coverage.
Financing options available through partners and reseller programs.
Upgrade programs offered for existing clients transitioning to newer cloud-based hardware.
Maintenance and support contracts available with varied service levels including SLAs.
24/7 monitoring support available under enterprise service agreements.
