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Brief description of the company

CardLogix is a leading smart card manufacturer and biometric solution provider specializing in custom-built smart cards, secure credentials, and biometric enrollment and verification solutions, serving over 84 countries since 1998.

What equipment does the company manufacture?

Player tracking hardware manufacturers - RFID smart cards, contact and contactless microprocessor cards, biometric enrollment and verification devices, card operating systems, software development kits, integrated smart card systems, biometric tablets and desktop devices, ID document scanners and printers.

What is the official website of the equipment manufacturer?

https://www.cardlogix.com/

Where can I find customer support contacts?

[email protected], +1 949-380-1312 (ext. 112 Sales)

What is the technical support phone number?

+1 949-380-1312 (general inquiries and technical support)

What is the email for technical issues?
Is there remote technical support available?

CardLogix provides remote technical assistance and support worldwide for smart card and biometric system integration projects via secure communication channels.

Are there regional service centers?

Headquarters and primary facility in Rancho Santa Margarita, California, USA; serves global customers in over 84 countries.

In which languages is support provided?

English; likely additional languages supported through international partners but not explicitly documented.

What are the support operating hours?

Business hours based on US Pacific Time with telephone and email support.

When was the equipment manufacturer established?

Founded in 1998.

Who are the founders and current owners?

Sebastien Goulet is documented as Chairman and CEO; Tom Hope as Sales Director.

In which country is the company headquartered?

United States

What is the company's manufacturing history?

CardLogix has manufactured and programmed millions of smart cards and biometric solutions since 1998, continuously evolving smart card technology including proprietary card operating systems and advanced biometric enrollment devices.

What certifications does the manufacturer hold?

ISO 9001:2015 certified since September 2020.

Are there quality management certifications (ISO, etc.)?

ISO 9001:2015

Are there partnerships with major casino operators?

Supplies smart card components and biometric solutions to casino operators globally; recognized as an accredited card manufacturer by gaming industry partners.

What is the market reputation and track record?

Known for innovation in smart card technology, biometric solutions, and secure credentials with a reputation for reliability and comprehensive customization.

What advantages do operators highlight?

High security with proprietary M.O.S.T. Card Operating System, cost-effective solutions with up to 70% lower prices for smart cards, and extensive support for multi-application card deployments.

Are there published case studies of successful deployments?

Case studies include deployments for government ID cards, US Military secure ID projects, Canadian government contracts, and casino loyalty card solutions.

Do machines include player tracking systems?

Includes smart card technology with RFID/contact/contactless interfaces specialized for player tracking and casino loyalty programs.

Are there integrated card readers?

Contact and contactless smart card readers embedded in player tracking and biometric access solutions.

What ID scanning equipment is manufactured?

Provides biometric enrollment and validation devices including fingerprint and facial recognition, tablet and desktop solutions for identity verification, and ID document scanners.

Are biometric verification devices available?

Fingerprint scanners, facial recognition-enabled tablets and desktop solutions, biometric enrollment and verification devices with AFIS/ABIS capabilities.

What document verification capabilities exist?

Scanners for identity documents integrated with biometric verification systems.

Is facial recognition technology included?

Integrated facial recognition included in biometric verification tablets and desktop devices.

Are there fingerprint scanning solutions?

Fingerprint scanners with biometric enrollment and verification functionalities compliant with AFIS standards.

Are there mobile verification devices?

Biometric tablet enrollment devices designed for mobile and desktop use in identity verification applications.

What database integration capabilities exist?

Supports integration with biometric and smart card backend databases via SDKs and middleware platforms.

Is real-time identity verification supported?

Real-time biometric verification and validation with high accuracy and fast processing speeds utilizing proprietary software.

Is RFID tracking technology available?

Manufactured RFID smart cards with communication ranges compliant with contactless ISO 14443 standard for casino and access control applications.

Is biometric access control available?

Biometrics-enabled smart cards and access control cards offered in partnership with biometric hardware providers, integrated with fingerprint and facial verification.

What encryption and security protocols are supported?

Cards and software utilize advanced cryptographic algorithms including SHA-1, SHA-256, HMAC, DES, 3DES, AES-128/192/256 for data confidentiality, integrity, and authentication.

What player tracking system hardware is available?

Supplies the M.O.S.T. Card® microprocessor smart cards and related software including SDKs that enable integration into player tracking and loyalty systems.

What RFID chip and card options are available?

Dual interface contact/contactless microprocessor smart cards with up to 162KB of user memory and certified security protocols.

Are player loyalty cards manufactured?

Offers custom-manufactured and programmable loyalty cards embedded with smart card chip technology for player tracking.

Is contactless payment card support included?

Dual interface smart cards support contactless payment protocols such as ISO 14443.

Are there access control card systems?

Secure smart cards dual interface with biometric features for physical and logical access control solutions.

What card encoding and printing equipment exists?

Supplies smart cards compatible with common encoding and printing technologies; partners with card printer manufacturers for customization.

Are there employee identification card systems?

Provides secure smart ID cards with biometric verification features suitable for employee identification.

What range of RFID frequencies are supported?

Supports ISO 14443 contactless RFID frequency standards.

What communication protocols are supported?

TCP/IP, USB, FireWire, Bluetooth, IEEE 802.11a/b/x, HIPERLAN/2, HomeRF.

Is cloud connectivity available?

Supports secure cloud connectivity through middleware and software development kits.

Is equipment suitable for mobile deployments?

Offers biometric enrollment and verification tablets suitable for mobile deployment.

Is technical documentation comprehensive?

Provides comprehensive technical documentation including SDKs, programming guides, middleware APIs, and customization tools.