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Brief description of the company

CashTech Currency Products Inc., a Qwinstar company, is a market-leading provider of cash management and automation solutions including maintenance and technical service support for financial institutions, retailers, casinos, and cash handling organizations across Canada and the US, with over 40 years of combined industry expertise and a strong focus on cash automation hardware and services.

What equipment does the company manufacture?

Cash handling equipment manufacturers - currency counters, banknote sorters, counterfeit detection systems, coin and note recyclers, smart safes, cash recyclers, intelligent safes, cheque sorters, remittance-processing equipment.

What is the official website of the equipment manufacturer?

https://www.cashtechcurrency.com

Where can I find customer support contacts?

1-800-268-5457 (Canada), 905-696-8102, [email protected], [email protected], [email protected]

What is the technical support phone number?

1-800-268-5457 x8123 (English support line), 1-800-268-5457 x8124 (French support line)

What is the email for technical issues?
Where can I find field service support?

Available across Canada with a full-service team of dedicated account managers, project managers, certified field service representatives, and repair technicians providing onsite and depot service.

Is there remote technical support available?

Provides remote event management and real-time incident reporting systems to support clients.

Are there regional service centers?

Headquarters and primary service center located in Mississauga, Ontario, Canada; additional office in Prince Edward Island.

In which languages is support provided?

English, French

Are there on-site service technicians?

Available for onsite deployment and repair services in Canada

What are the support operating hours?

Customer Care Centre open 8:00 a.m. to 5:00 p.m. local time

When was the equipment manufacturer established?

Founded in 2003, previously a division of Datacard Canada Inc.; merged with 3-Point Alliance Canada (3PAC) in 2018.

In which country is the company headquartered?

Canada

What is the company's manufacturing history?

Grew from a division of Datacard Canada Inc., expanding nationally via strategic acquisitions, affiliates, and alliances, becoming a leading independent provider of cash automation and currency processing equipment service solutions.

Are there manufacturing facilities in multiple countries?

Operates primarily in Canada with service coverage extending to the United States through Qwinstar affiliation.

In which jurisdictions is the equipment certified?

Canada, United States

What is the market reputation and track record?

Recognized for reliability and excellent service delivery with a long-term focus on customer relationships and satisfaction.

What feedback do customers provide about the equipment?

Positive feedback highlighting labor savings, ease of use, and reliability in cash management deployments in casinos and retail sectors.

What advantages do operators highlight?

Reduces labor costs, improves cash flow accuracy, provides secure and auditable cash handling and management.

Are operators satisfied with after-sales support?

High customer satisfaction with professional technical service and maintenance.

How user-friendly is the equipment according to customers?

Noted for easy-to-use technology and quick employee adaptation.

How do they evaluate return on investment?

Demonstrated cost savings and operational efficiency improvements in real-world deployments.

Are there published case studies of successful deployments?

Caesars Windsor cited as a successful casino deployment with significant labor and operational savings.

Are integrated cash management systems offered?

Provides integrated cash management solutions including smart safes, cash recyclers, currency counters and detailed reporting accessible via secure portals.

Are there cash recycling capabilities?

Offers leading-edge coin and note recycling technologies that enhance accuracy, reduce manual handling, and improve cash flow visibility.

Is real-time transaction reporting available?

Supports real-time data and event reporting through incident management systems and secure online reporting portals.

Are there counterfeit detection systems?

Provides counterfeit detection integrated with currency counting and sorting equipment.

Is audit trail functionality included?

Cash management solutions include comprehensive audit trail functionality with data retention and user permission controls.

Are there remote monitoring capabilities?

Provides remote monitoring support with real-time incident and event management systems.

What diagnostic and maintenance features exist?

Offers quality assurance testing, asset tagging, and ongoing equipment diagnostics as part of deployment and service.

Are installation and setup services provided?

Provides equipment receiving, warehousing, quality assurance, deployment logistics, and onsite installation services.

What training programs are available for operators?

Offers training programs to assist customers in adoption and operation of cash management hardware and software.

Is technical documentation comprehensive?

Provides comprehensive technical documentation and online resources for product operation, servicing, and troubleshooting.

Are spare parts readily available?

Maintains supply chain logistics for spare parts availability throughout Canada.

What warranty terms are offered?

Provides warranty coverage details based on product and manufacturer standards; handles returns via authorized RMA process.

What maintenance contracts are available?

Offers maintenance service contracts including break-fix, depot and onsite repairs.