Brief description of the company
Designer and manufacturer of industrial-grade embedded systems, panel PCs, and touch display solutions with applications in gaming kiosks, casino terminals, and automation environments
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What equipment does the company manufacture?
Player tracking hardware manufacturers – industrial touchscreen terminals, embedded controllers; account management kiosk manufacturers – self-service gaming kiosks, management terminals; access control hardware manufacturers – intelligent I/O modules compatible with RFID and proximity card readers; mobile device integration manufacturers – custom tablet mounts, industrial interfaces
What is the official website of the equipment manufacturer?
https://www.chipseetech.com
Where can I find customer support contacts?
What is the technical support phone number?
+86-21-6113-7500
What is the email for technical issues?
Is there remote technical support available?
Remote assistance via email, online ticket system, and technical portal
What are the support response times?
Initial response within 24 hours via email
In which languages is support provided?
English, Chinese
When was the equipment manufacturer established?
Founded in 2010
Who are the founders and current owners?
Owned and managed by Shanghai Chipsee Electronics Technology Co., Ltd
In which country is the company headquartered?
China
What is the company's manufacturing history?
Began manufacturing ARM-based embedded modules, touch displays, and industrial PCs for automation and gaming sectors since 2010
Are there manufacturing facilities in multiple countries?
Offices in Shanghai (China), branches in Europe (Poland), and India
What certifications does the manufacturer hold?
CE, FCC
In which jurisdictions is the equipment certified?
China, EU
Are there quality management certifications (ISO, etc.)?
ISO 9001
Does the company participate in gaming trade shows?
Exhibitor at Embedded World, SPS, and other automation/gaming relevant trade shows
What is the market reputation and track record?
Recognized for reliable panel PCs and rugged displays in industrial and kiosk sectors, including some gambling deployments
What feedback do customers provide about the equipment?
Feedback highlights dependable operation in harsh environments and good integration flexibility
Where can I find independent equipment reviews?
Positive technical reviews in industrial automation and embedded computing media
What advantages do operators highlight?
Customizable hardware interfaces, broad OS support, and long production lifecycles
Are there common complaints about equipment reliability?
Rare LCD panel failures reported in legacy models
Are operators satisfied with after-sales support?
Customers note satisfactory after-sales technical support via online portal
How user-friendly is the equipment according to customers?
Touch displays and embedded PCs noted for intuitive interfaces and flexible mounting options
Are there published case studies of successful deployments?
Documented case studies of Chipsee panel PC integration in gaming kiosks and ticket machines
What redundancy and failover capabilities exist?
Optional redundant internal storage and power inputs on selected models
Are there hot-swappable components?
Certain industrial PC models support hot-swappable storage
What cooling and power requirements are needed?
Passive and active cooling options; standard industrial PCs consume 10~25W
Is rack-mount equipment available?
Rack-mountable embedded PC and display options available
Are there dedicated gaming server configurations?
Offered as custom OEM variants for gaming kiosks
What types of betting terminals are manufactured?
Industrial-grade terminal designs deployed for betting kiosks
Are self-service betting kiosks available?
Customizable touchscreen kiosks with integrated printers and card readers offered under ODM/OEM contracts
What screen sizes and types are offered?
Touch displays in 7", 10.1", 15", 21.5", 32" sizes; capacitive and resistive types
Do terminals support multiple languages?
OS-level multi-language menu support
Are touch screen interfaces included?
Capacitive and resistive touch options, multi-touch enabled on select models
What payment methods do terminals accept?
Support for integration with external payment modules (card, NFC, barcode readers)
Is ticket-in/ticket-out functionality supported?
Kiosk designs support configurations with ticket printer integration
Do terminals include built-in printers?
Optional thermal and ticket printer integration upon request
What cabinet styles and sizes are offered?
Panel PC and display units supplied for custom-built cabinet integration
What display technologies are used?
TFT LCD with LED backlight, wide viewing angle, industrial-grade screens
Is multi-game functionality available?
OS-level support for multiple applications, tailored by OEM partner
Do machines include player tracking systems?
Compatible with integration to third-party RFID and biometric hardware
Are electronic betting interfaces available for tables?
Touchscreen gaming terminals compatible with embedded PC solutions
What audio equipment is included?
Integrated audio output on embedded displays; speaker options available
What POS terminal models are available for casinos?
Integrated industrial POS display modules used for casino payment terminals
Are integrated cash management systems offered?
Supports integration with third-party cash, card, ticket, and coin handling peripherals
What cashier workstation configurations exist?
Configurable panel displays and embedded controllers for cashier terminals
Is multi-currency support available?
Dependent on software and peripheral integration
Are there integrated card readers?
Compatible with OEM-installed RFID/NFC/magnetic card readers
Is real-time transaction reporting available?
Achievable via integration to third-party transaction systems
What ID scanning equipment is manufactured?
Embedded controllers support USB/RS232 connected ID and passport readers
Are biometric verification devices available?
Hardware ready for integration with OEM biometric authentication peripherals
What document verification capabilities exist?
Supports external document reader integration
Is facial recognition technology included?
Hardware supports connection to facial recognition cameras and modules
Are there fingerprint scanning solutions?
Certain models compatible with USB fingerprint reader peripherals
What passport/ID readers are offered?
Can be deployed with passport/ID scanner attachments
Is age verification functionality built-in?
Dependent on third-party biometric or ID reader integration
What database integration capabilities exist?
Compatible with SQL, SQLite, and custom DBMS via standard OS interfaces
Is real-time identity verification supported?
Hardware supports integration to real-time identity validation platforms
What anti-tampering devices are available?
Tamper-proof mounting and robust case options available
Are surveillance integration capabilities included?
Devices compatible with external IP surveillance system integration
What motion detection systems are offered?
Customizable via connected sensors and embedded modules
Is RFID tracking technology available?
External RFID modules supported via RS232/USB
What alarm and notification systems exist?
GPIO-based alarm integration supported
Is biometric access control available?
Panel PCs support biometric access control readers
Are there environmental monitoring sensors?
Support for temperature, humidity, and vibration sensors via GPIO/USB interfaces
What encryption and security protocols are supported?
Supports OS-level encryption (Windows, Linux), AES hardware acceleration on certain models
Is audit trail functionality included?
System-level audit logging available via OS; integration with external monitoring software possible
What cash-in/cash-out machines are manufactured?
Integration-ready for cash-in/cash-out machines via USB/RS232
What bill validator models are offered?
Compatible with industry-standard bill validators through RS232/USB
Are there ticket redemption kiosks?
Panel PC solutions for ticket redemption kiosks provided to OEM partners
Are there mobile payment integration devices?
Panel PC hardware supports NFC/barcode/QR mobile payment interfaces
What player tracking system hardware is available?
Industrial PC hardware interfaces for player tracking peripherals (RFID, biometric, card readers)
Are game event monitoring devices manufactured?
Embedded controllers support game event sensor integration
What meter counting systems are offered?
Supports connectivity to electronic meter counting equipment
Is real-time gaming data collection supported?
Real-time acquisition via standard PLC, serial, or network interfaces
Are there automated game round recording devices?
OS-level support for automated logging and third-party solutions
What compliance monitoring equipment exists?
Custom integration with third-party compliance monitoring devices
Is responsible gaming monitoring hardware available?
Dependent on partner system integration
Are there session time tracking devices?
System-level session monitoring supported with partner software
What spend limit monitoring systems exist?
Integration-ready for partner spend limit monitoring modules
Is player behavior analysis hardware included?
Hardware OS supports real-time analytics platforms for player tracking
Are player loyalty cards manufactured?
Panel PCs and kiosks support third-party loyalty card systems
What RFID reader systems are offered?
USB/RS232 RFID reader system module support
Is contactless payment card support included?
NFC and contactless card reader integration possible
Are there access control card systems?
Compatible with partner access control card systems
What card encoding and printing equipment exists?
External encoding/printing modules supported via USB/RS232
Is inventory tracking RFID hardware available?
Hardware supports RFID inventory tracking module integration
Are there employee identification card systems?
Panel PCs compatible with employee ID card readers
What range of RFID frequencies are supported?
13.56 MHz, 125 KHz supported via external modules
Is real-time location tracking available?
Dependent on external RFID/GPS integration
What receipt printer models are manufactured?
Supports common embedded thermal receipt printers
Are thermal ticket printers available?
Integration-ready for thermal ticket printers, common roll sizes
What ticket validation systems are offered?
Panel PC hardware supports integration with ticket validation peripherals
Is voucher printing equipment manufactured?
Capable of connecting to external voucher printers
Are there promotional material printers?
Panel PC solutions can drive promotional printers via USB/Ethernet
Is high-volume ticket printing supported?
OEM deployments documented for high-volume ticketing kiosks
Are there portable printing devices?
Panel PCs compatible with portable printer attachments
What paper handling and cutting features exist?
Integration-ready for kiosk modules with paper cutting mechanisms
Is network printing functionality included?
OS-level support for network printer protocols
Are there automated ticket checking devices?
Integrated touchscreen PC systems capable of supporting ticket checking modules
What are the power consumption requirements?
Industrial panel PCs consume 10~25W; displays 10~40W depending on size
What communication protocols are supported?
Ethernet, RS232, RS485, CAN, USB, WiFi, Bluetooth
Is cloud connectivity available?
Compatible with cloud monitoring and management platforms
Are there remote monitoring capabilities?
Hardware supports remote diagnostics and alert integration
What diagnostic and maintenance features exist?
System-level diagnostic tools included in OS images
Is equipment suitable for mobile deployments?
Compact, rugged panel PCs suitable for mobile kiosk deployment
Are there indoor/outdoor variants available?
Indoor and outdoor variants with IP65-rated displays available
What regulatory compliance certifications exist?
CE, FCC
Are installation and setup services provided?
Integration partners offer installation/setup for kiosk projects
What training programs are available for operators?
Training documentation and technical manuals supplied with panel PCs
Is technical documentation comprehensive?
Comprehensive user guides, API documentation, technical reference manuals
Are spare parts readily available?
Spare displays, touch panels, and boards available through sales channel
What warranty terms are offered?
12–24 month limited warranty on hardware, details vary by product
What maintenance contracts are available?
Extended maintenance contracts offered by select regional distributors
Is 24/7 monitoring and support included?
Support for 24/7 system monitoring via remote diagnostics available on select models