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Brief description of the company

Cognitec Systems GmbH is a specialized manufacturer focused exclusively on advanced face recognition technology and biometric solutions since 2002, delivering market-leading software and hardware products for identity verification, security, and casino applications worldwide, including real-time facial recognition for player identification and security monitoring in casinos.

What equipment does the company manufacture?

Biometric authentication device manufacturers - face recognition systems; Identity verification equipment manufacturers - facial recognition technology integrated with video screening hardware and biometric photo capture.

What is the official website of the equipment manufacturer?

https://www.cognitec.com

Where can I find customer support contacts?
What is the email for technical issues?
Is there remote technical support available?

Offers remote system monitoring and software support for installations including facial recognition systems; technical support provided globally from offices in Germany, USA, and Australia.

Are there regional service centers?

Headquarters in Dresden, Germany; Sales and support offices in Rockland, MA, USA and Sydney, Australia.

In which languages is support provided?

English, German

When was the equipment manufacturer established?

Founded in 2002 in Dresden, Germany

Who are the founders and current owners?

Founded by a team of biometric software and hardware experts with development roots dating back to 1995; privately held company.

In which country is the company headquartered?

Germany

What is the company's manufacturing history?

Began as a pioneer in face recognition technology development since 1995, evolving to release the commercial FaceVACS software and hardware products from 2002 onward, now serving global markets including casino security.

Are there manufacturing facilities in multiple countries?

Offices and service hubs in Germany, United States, and Australia support global deployment and customer service.

Has the equipment passed third-party testing?

Various independent evaluation tests have confirmed the premier performance of Cognitec’s FaceVACS software.

Are there partnerships with major casino operators?

Partnered with casinos including Christchurch Casino and multiple Macau casinos, providing face recognition solutions for security and responsible gaming enforcement.

What is the market reputation and track record?

Known internationally for high-performance and reliable face recognition technology extensively applied in casino security environments to identify banned or self-excluded patrons and enhance loss prevention.

What feedback do customers provide about the equipment?

Positive feedback from casino security teams highlighting improved detection rates of banned and excluded persons, enhancing regulatory compliance and loss prevention.

What advantages do operators highlight?

Real-time identification from live video streams with low false alert rates, mobile alerting to security staff, and support for operational harm minimization programs.

How user-friendly is the equipment according to customers?

Systems designed with easy integration and customizable configurations; software interfaces provide quick alert verification and monitoring analytics.

Are there published case studies of successful deployments?

Documented deployments at Christchurch Casino and Macau casinos demonstrate substantial improvements in casino security and reduction of gambling-related harm.

What redundancy and failover capabilities exist?

Implementations include redundant server architecture ensuring operational continuity.

What network connectivity options are supported?

Supports IP camera video streams, networked server setups, and integration into casino security networks with real-time notifications via web apps and mobile devices.

Do terminals support multiple languages?

Supports multiple languages in software interfaces for regional adaptability.

What connectivity options are available (WiFi, Ethernet)?

Ethernet and network connectivity for integration with live video and alert systems.

Do machines include player tracking systems?

Implements camera-based facial recognition to track individuals without need for player cards, enabling passive player identification.

Are specialized gaming cameras available?

Offers Cognitec C5 cameras designed for integration into casino environment entrances and walkways, some styled to blend with architecture.

Are biometric verification devices available?

Provides facial recognition devices and software for biometric identity verification integrated into security video systems.

Is facial recognition technology included?

Advanced real-time facial recognition technology capable of detecting, recognizing, and alerting on persons from live video streams compared against watch lists of banned or self-excluded individuals.

Is age verification functionality built-in?

Supports identification of excluded or banned individuals for responsible gambling compliance.

What database integration capabilities exist?

Software integrates with local and enterprise-level databases of known persons for real-time watchlist comparisons.

Is real-time identity verification supported?

High-speed real-time processing capable of analyzing up to 20 persons per second in multiple camera streams.

Are surveillance integration capabilities included?

Designed to integrate seamlessly with existing video surveillance infrastructure in casinos for enhanced security monitoring.

What alarm and notification systems exist?

Sends real-time alerts to security monitors, web applications, email, and secure text messaging for timely intervention.

Is audit trail functionality included?

Stores facial image appearances for a limited period (typically 30 days) before automatic deletion to comply with data protection policies.

Is responsible gaming monitoring hardware available?

System detects voluntarily excluded (self-excluded) patrons to assist casinos in meeting responsible gambling requirements.

What communication protocols are supported?

Supports IP networking protocols for video stream input and alert notification systems.

Is cloud connectivity available?

Supports cloud-managed deployment and subscription-based managed system options.

Are there remote monitoring capabilities?

Remote monitoring and system health checks available via managed service.

What diagnostic and maintenance features exist?

System includes software diagnostics and performance monitoring tools.

Are installation and setup services provided?

Offers consulting and installation planning services, with technical support for integration and deployment.

What training programs are available for operators?

Provides training and guidance for casino staff on system operation, photo capturing, and alert handling.

Is technical documentation comprehensive?

Comprehensive technical manuals and user guides accompany software and hardware.

What maintenance contracts are available?

Offers maintenance and system upgrade contracts to ensure up-to-date software performance and operations.

Is 24/7 monitoring and support included?

Remote monitoring support for managed solutions available to ensure consistent system performance.