Crane Payment Innovations (CPI) is a global leader in automated payment solutions, specializing in coin, bill validators, cash recyclers, and cashless payment systems. It serves multiple sectors including gaming, retail, vending, transportation, and financial services with over 50 years of industry experience and a large global footprint.
Cash handling equipment manufacturers (bill validators, coin mechanisms, recyclers, coin hoppers, coin dispensers); Account management kiosk manufacturers (self-service payment terminals); Mobile device integration manufacturers (solutions for mobile wallet payments via Bluetooth); Networking infrastructure manufacturers (integration with enterprise software and real-time transaction reporting); Player tracking hardware manufacturers (payment validation integrated with player systems).
https://www.cranepi.com
[email protected]; Phone numbers by region including +1 800 786 5103 (US Corporate Office), +44 161 678 0111 (UK), +61 2 8014 2900 (Australia), +86 755 82028032 (China Shenzhen), +49 4161 729 0 (Germany Buxtehude).
+1 800 786 5103 (US Corporate Office technical assistance and support).
Available; 24/7 critical equipment issue support provided via dedicated service teams.
[email protected] (general service requests); [email protected] (parts department support).
Separate sales and support contacts exist by region and product line; contact details for vending, cash handling, and payment solution segments are provided via regional offices.
Available globally with certified technicians and field service teams specifically in North America, Europe, and Asia-Pacific regions.
Yes; remote diagnostics and software support capabilities supported through enterprise software platforms and online portals.
North America (US - Pennsylvania, Illinois, Nevada, New Hampshire, Texas), Europe (UK - Oldham, Germany - Buxtehude, Switzerland - Oensingen), Asia-Pacific (Australia - Sydney, China - Shenzhen & Shanghai).
Not explicitly stated.
Not publicly detailed; customer portal and regional support centers facilitate rapid response.
English, German, Chinese, French, Spanish (based on global office locations).
Yes; on-site technician availability supported in key markets including US, UK, Germany, and Australia.
Yes; emergency repair and rapid response service available through factory-trained technician networks.
Founded December 21, 1982 (as Crane Payment Innovations entity; legacy companies date back to 1926).
Originally National Sales Machine Company founded by B.E. Fry in 1926; currently a subsidiary of Crane NXT Co. (NYSE: CXT).
United States
Evolved from early vending machine origins, expanded through acquisitions including MEI Conlux Holdings; combines multiple legacy brands in payment and vending systems into CPI.
Yes; manufacturing and service facilities in USA, UK, Germany, China, Australia, Mexico, Japan, India, Singapore.
PCI PA-DSS compliance for payment applications; EMV Level 1 and Level 2 approvals; Visa Ready certification; ISO certifications likely through DQS audits.
Visa, EMVCo, PCI Security Standards Council.
Certified and approved for use in North America, Europe (including UK and Germany), Asia-Pacific markets including China, Australia.
ISO 9001 certified through DQS audit reports.
Certification and testing by entities including DQS, PCI Security Standards Council, EMVCo.
Compliant with GLI standards for gaming equipment where applicable; EMV and PCI standards for payment devices.
Partnerships with numerous global casino operators via integrated payment solutions and cashless systems.
Participates in industry trade shows including G2E (Global Gaming Expo).
Not specifically documented.
Highly regarded for reliability in bill and coin validators, cash recyclers, and cashless payment systems with 4 billion transactions processed weekly worldwide.
Positive feedback on product reliability, ease of use, and integration capabilities with existing gaming and retail systems.
Independent evaluations recognize CPI products for high security, fast acceptance rates, and low maintenance costs.
Seamless integration with mobile wallets, robust cash handling accuracy, modular designs, broad global service network.
No major widespread complaints documented publicly.
Generally positive; extensive network of factory-trained technicians and rapid parts availability.
High; intuitive operation and user interfaces especially for payment devices and cash recyclers.
Customers report strong ROI due to reduced labor costs, lower maintenance, and increased payment transaction efficiency.
Frequently recommended in gaming and vending sectors for robust payment processing hardware.
Multiple deployments worldwide including casino cashless payment adoption using Betbridge technology.
Not publicly detailed.
Betbridge cashless payment solution enabling mobile wallet payments at gaming machines.
Fully compliant with licensing requirements for gaming and payment equipment.
Not specifically documented.
Not specifically documented.
Standard commercial electrical and cooling requirements; not specially documented.
Not specifically documented.
Yes; payment devices and cashless solutions designed specifically for casino gaming terminals.
Not specifically documented.
Provides payment modules integrated into slot machines and betting kiosks.
Offers self-service payment terminals compatible with industry kiosks.
Not specifically documented.
Software and devices support multiple languages consistent with global deployment.
Available on advanced self-service terminals and vending interfaces.
Cash, coin, contactless payment, mobile wallets, card (EMV chip and magstripe), Bluetooth-enabled wallet payments.
Supported in ticket redemption kiosks and cash handling machines.
Not specifically documented.
Built-in voucher and receipt printers integrated in kiosks and terminals.
Provides payment modules and cash handling hardware compatible with various slot machine types via partner manufacturers.
Not documented.
Not documented.
Not documented.
Not documented.
Integrated with existing machine displays; not manufacturer of primary displays.
Supported through integration with third-party game software platforms.
Supports wide range of coin and banknote denominations per regional currency.
Payment validation integrated with player tracking via partner systems; hardware supports card-reading and RFID.
Not manufactured.
Not manufactured.
Not manufactured.
Not manufactured.
Payment interfaces compatible with electronic betting terminals.
Not manufactured.
Not manufactured.
Supports mobile payment connectivity for live gaming terminals.
Not manufactured.
Not applicable.
Payment terminals designed for casino POS and kiosk use.
Coin and bill recyclers, cash dispensers, and counters integrated with payment systems.
Supports cashier payment and cash management solutions with integrated counting and validation.
Supports multiple currencies worldwide including USD, EUR, GBP, AUD, CNY, JPY, etc.
Extensive coin and bill recycling capabilities in multiple product lines.
EMV chip, magstripe, and contactless card readers integrated into payment units.
Enterprise software integration enables real-time transaction data collection and reporting.
Not core product line.
Not core product line.
Not core product line.
Not documented.
Not documented.
Not documented.
Not core product line.
Mobile payment integration for casino and retail terminals.
Robust integration with enterprise payment management software platforms through API and network protocols.
Supported within payment system validations and transaction monitoring.
Built into physical units with secure enclosures and sensors.
Compatible with casino surveillance systems through integration APIs.
Not documented.
RFID card reader components used in player tracking systems.
Advanced sensor technology for counterfeit banknote detection.
Security alarm integration for tampering and fault alerts.
Not provided.
Not documented.
PCI-compliant encryption and security protocols for payment data.
Enterprise software provides audit trail and secure log retention.
Broad range including cash recyclers, coin dispensers, and banknote validators.
Not documented.
Includes SC Advance, CashCode, and MEI brand validators supporting multiple currencies.
Coin acceptors, coin changers, hoppers, recyclers; high throughput and sorting capabilities.
Supported with fast processing features.
Not documented.
No verified information on cryptocurrency payment hardware.
Yes; notably with Betbridge solution enabling mobile wallets via Bluetooth.
Coin changers and dispensers with high accuracy and capacity.
Cash counters and sorters for business use.
RFID and card readers integrated into payment interfaces.
Indirectly via payment transaction monitoring systems.
Included in cash counters and coin sorters.
Supported via integrated software platforms.
Not documented.
Embedded in software transaction logs and secure device firmware.
Supported through software transaction monitoring tools.
Not documented.
Supported via payment software integration.
Through integrated transaction data analytics.
Works with casino loyalty card systems integration.
Offers RFID reader products with varying read ranges suitable for gaming environments.
EMV contactless including tap to pay, mobile wallet NFC, Bluetooth wallet connection.
Not a core product line.
Not core product line.
Not documented.
Not documented.
Supports standard industry RFID frequency bands (13.56 MHz).
Not documented.
Thermal printers integrated in kiosks and terminal devices.
Supports thermal printing technology with various paper types.
High accuracy and speed validated systems for voucher acceptance.
Secure voucher and coupon printing integrated with ticket redemption kiosks.
Not documented.
Supported via enterprise-grade kiosks.
Not explicitly documented.
Automated in kiosk printing mechanisms.
Supported in networked payment terminal environments.
Not manufactured.
Not manufactured.
Not manufactured.
Not manufactured.
Supported in ticket validation hardware.
Not manufactured.
Not manufactured.
Not manufactured.
Not manufactured.
Payment solutions deployed globally across multiple jurisdictions.
Designed for typical commercial electrical supply; power consumption optimized for continuous operation.
Ethernet TCP/IP, Bluetooth Low Energy, NFC, USB interfaces.
Supported through back-end software platforms enabling remote management.
Real-time monitoring and alert systems available via enterprise software.
Mobile and desktop diagnostic tools integrated for preventive maintenance.
Equipment designed for deployments in mobile kiosks and compact vending solutions.
Both indoor and outdoor-rated equipment variants available.
PCI, EMV, Visa Ready certifications; regional compliance documented.
Installation, setup, and training services offered through regional support teams.
Training programs available for equipment operators and maintenance technicians.
Comprehensive technical manuals and online resources provided.
Extensive spare parts inventory maintained across global offices and distribution centers.
Standard warranty terms typically cover parts and labor for 1-3 years depending on product line.
Financing options offered through Crane Co. and authorized distributors.
Trade-in and upgrade programs available to facilitate equipment lifecycle management.
Maintenance contracts with various service levels offered globally.
24/7 monitoring and support services available via corporate and regional service centers.
