Diebold Nixdorf is a multinational financial and retail technology company specializing in the manufacture and service of self-service transaction systems, including ATMs, cash handling, retail kiosks, and security equipment for banking, retail, and commercial markets globally.
Cash handling equipment manufacturers - cash recycling machines, bill validators, coin mechanisms; Account management kiosk manufacturers - self-service terminals, cash-in/cash-out machines; Player tracking hardware manufacturers - card readers, RFID systems; Identity verification equipment manufacturers - biometric scanners, facial recognition systems; Biometric authentication device manufacturers - fingerprint scanners, facial recognition; Access control hardware manufacturers - physical security products; Player rewards terminal manufacturers - points redemption kiosks and voucher printers; Surveillance integration hardware manufacturers - video surveillance integration with player tracking systems; Mobile device integration manufacturers - mobile connectivity in ATMs and kiosks.
https://www.dieboldnixdorf.com/en-us/
Customer support via website contact forms and regional phone support centers; detailed contact varies by region.
Available regionally; 24/7 support phone numbers provided to clients upon service contract setup.
Yes, 24/7 support hotlines are offered for critical equipment issues including self-service kiosks and ATM hardware.
Available to customers under service agreements; typically provided by regional support centers.
Field services available globally with certified technicians and service networks; servicing ATMs, kiosks, cash management hardware in multiple countries including US, Europe, and Asia.
Yes, remote diagnostics, monitoring, and software update capabilities with secure cloud services such as DN AllConnect Managed Services.
Multiple service centers worldwide including North America, Europe, and Asia to provide localized service response.
SLA-based response times, often with rapid response or same-day support depending on contract and criticality.
Support offered in multiple languages reflecting global footprint, including English, German, Spanish, French.
Yes, on-site technicians available based on contract locations primarily in major casino markets and financial hubs.
Yes, emergency repairs with rapid dispatch protocols are part of service agreements.
Founded in 1859 as Diebold Bahmann Safe Company; current entity formed in 2016 after acquisition of Germany's Wincor Nixdorf by Diebold Inc.
Originally founded by Charles Diebold; currently publicly traded company with evolving ownership, emerged from Chapter 11 bankruptcy restructuring in 2023.
United States
Began with safes and vaults, transitioned into ATMs, retail kiosks, and security solutions; acquired Wincor Nixdorf in 2016 expanding global ATM and retail tech presence.
Manufacturing and service facilities located in multiple countries including the United States, Germany, China, and others.
ISO 9001 and other quality management certifications; security standards compliance for banking and retail sectors.
Certified by multiple global regulatory bodies across jurisdictions including GLI, PCI DSS standards for payment security.
Certified for use in North America, Europe, Asia, and other global gaming and financial markets.
ISO 9001 certification documented.
Equipment undergoes independent certification and testing in compliance with GLI, BMM, and other gaming standards.
Compliant with GLI certification and industry standards for ATM and kiosk security and operations.
Partnered with major casino operators and gaming venues worldwide as a leading provider of cash management and player tracking hardware.
Regular participant at Global Gaming Expo (G2E) and other major trade shows in gaming and retail technology.
Recipient of awards for innovation in ATM security and self-service retail technologies.
Well-regarded for reliability in ATM and retail self-service systems with a large global installed base.
Positive feedback for durability and innovation, some concerns have been raised historically around cybersecurity mitigation addressed by updated security suites.
Reliable cash handling, advanced biometric and card reader security, innovative modular design, robust service network.
High satisfaction reported with comprehensive after-sales support and rapid technical response.
Intuitive user interfaces with touchscreen displays, modular software for custom workflows.
Positive ROI through reduced labor costs, enhanced security, and improved transaction speed.
Strongly recommended for banks and casinos seeking integrated self-service and cash management solutions.
Implemented at major financial institutions and retail chains worldwide; notable deployments with banks like BNP Paribas and retail operators like Dave & Buster’s.
Compliant with financial and gaming regulatory licensing requirements globally.
Designed with system redundancies to ensure high uptime and failover support.
Some cash handling components and card readers designed for quick replacement.
Efficient power usage with moderate cooling requirements aligned to industrial hardware standards.
High uptime commitments, often 99.5% or greater under managed service agreements.
Displays range from 15 to 17 inches TFT LCD with touch screen capabilities in ATMs and kiosks.
Multi-language support embedded in software interfaces.
Touchscreen enabled displays for customer interaction.
Support for EMV chip, magnetic stripe, NFC contactless payments, cash, and vouchers.
Supported in cash recycling kiosks and payment terminals.
Thermal and dot-matrix printers integrated in kiosks and ATM terminals.
TFT LCD displays with touch screen functionality.
Integrated card readers and RFID systems for player identification and tracking.
Mobile device connectivity and integration for user authentication and transactions.
Diebold Nixdorf POS terminals with integrated card readers and payment capabilities for casinos and retail.
Comprehensive cash recycling and management systems, including counterfeit detection and cash tracking.
Cash recycling devices support multiple currencies simultaneously.
Advanced cash recycling with up to 7 denominations processed and mixed currency support.
Motorized hybrid card readers supporting EMV chip, magnetic stripe, and contactless payments.
Supported via connected software management platforms.
ID scanning available with facial recognition and biometric options integrated in retail kiosk solutions.
Fingerprint scanners, facial recognition integrated in self-service and security solutions.
Facial analysis used for age verification and security in retail kiosks (e.g., Vynamic Smart Vision).
Biometric fingerprint scanners used in secure access management for safe deposit boxes.
AI-powered facial age verification systems implemented for automated age checks at self-checkouts.
Mobile device integration for biometric authentication and transaction approvals.
Solutions integrate with central databases for identity verification and cash management.
Real-time biometric verification and identity checks implemented.
Anti-skimming, anti-tampering sensors integrated in card readers and secure ATMs.
Video surveillance integration with security management systems such as Vynamic Security and Optical Security Guard.
Motion detection incorporated in security suites within ATMs and kiosks.
RFID systems used in player tracking and inventory management.
Advanced banknote validation and counterfeit detection technology deployed.
Automated alerts and alarm triggers configured for security breaches.
Biometric access control for safe deposit box management and secure facility access.
Data encryption, secure password management, and encrypted hard drives used in ATM and kiosk security software.
Electronic audit trails and logging of access and transactions in biometric and security systems.
Diebold Nixdorf CS 4060 cash recycling self-service devices supporting cash-in and cash-out functions.
Bill validators with multi-denomination support integrated in cash recycling machines.
Coin trays and external coin storage supported in cash recycling kiosks.
Voucher printers and ticket redemption kiosks available in retail solutions.
NFC and mobile wallet payment integrations enabled in ATMs and kiosks.
RFID readers and card readers integrated in hardware for player identification.
Real-time monitoring and data transmission through cloud-connected management platforms.
Tools and software for compliance monitoring integrated with transaction systems.
Age verification systems and biometric controls help support responsible gaming regulations.
Loyalty program kiosks support player rewards enrollment and points redemption.
RFID readers with variable read ranges used in player tracking applications.
Contactless payments via NFC fully supported in card readers.
Thermal printers supporting high-speed printing and Z-fold paper.
Thermal receipt and ticket printers compatible with standard paper sizes.
Validation of vouchers and tickets with high accuracy and fast processing.
Security-enhanced voucher printing integrated with transaction systems.
Power supply for equipment typically supports 110-240V AC, 50-60Hz with moderate power consumption optimized for retail and banking environments.
Ethernet, WiFi, cellular, USB, IoT protocols.
Cloud-based software platforms for monitoring and device management, including DN AllConnect services.
Advanced remote monitoring and alerting systems integrated with cloud management.
Built-in diagnostics for preventive maintenance and troubleshooting.
Compliant with PCI DSS, GLI certifications, EMV standards, and various gaming jurisdiction requirements.
Installation and setup services offered globally through certified partners.
Operator training programs available including software and hardware use.
Comprehensive and clear technical documentation provided for all equipment.
Spare parts stocked and available globally with managed supply chains.
Standard warranties covering hardware defects; details vary by product and service agreements.
Financing options available through corporate programs.
Trade-in and upgrade programs offered for legacy equipment.
Maintenance contracts with various service levels including preventive and emergency support.
24/7 monitoring and support services provided via secure cloud platforms and global support network.
