Site logo
Brief description of the company

Elo Touch Solutions is a global leader in touchscreen technology with over 50 years of experience, specializing in commercial-grade interactive touchscreens, all-in-one touch computers, and OEM touchscreen components used across retail, hospitality, healthcare, gaming, and industrial applications.

What equipment does the company manufacture?

Player tracking hardware manufacturers - touchscreen displays integrated into gaming machines and kiosks; Account management kiosk manufacturers - self-service terminals and interactive digital signage; Identity verification equipment manufacturers - components for interactive kiosks; Player rewards terminal manufacturers - touchscreen POS and kiosk solutions; Mobile device integration manufacturers - interactive touchscreen tablets and docking stations; Networking infrastructure manufacturers - technology enables networked touchscreen solutions and kiosks.

What is the official website of the equipment manufacturer?

https://www.elotouch.com

Where can I find customer support contacts?

[email protected], Phone 1-800-ELO-TOUCH

What is the technical support phone number?

+1 (408) 597-8000

What is the email for technical issues?
Are there separate contacts for different equipment types?

Contact via specific product support based on touch monitors, all-in-one PCs, kiosks, and signage through Elo official support channels.

Where can I find field service support?

Field service available in multiple regions including North America; certified technicians support commercial environments.

Is there remote technical support available?

Remote technical assistance provided through Elo’s support portal and direct engineer access.

Are there regional service centers?

Service centers located in North America, Europe, and Asia to support global footprint.

Can I contact through online chat or messengers?

Online chat available on Elo's official website for pre-sales and technical inquiries.

What are the support response times?

Support response times vary by priority; escalation protocols ensure timely resolution.

In which languages is support provided?

English primarily; additional languages available through regional offices.

Are there on-site service technicians?

On-site technician support available in major operational regions including the United States.

What are the support operating hours?

Business hours typically Monday to Friday, 8 AM – 6 PM local time; emergency support may be available.

Is there emergency repair service available?

Emergency repair service available with prioritized support contracts.

When was the equipment manufacturer established?

Founded in 1971

Who are the founders and current owners?

Founded by a group of technology developers pioneering touchscreen technology; currently privately held.

In which country is the company headquartered?

United States

What is the company's manufacturing history?

Invented the touchscreen over 50 years ago; evolved from early touchscreen prototypes to industrial and commercial-grade touch solutions with over 35 million installations worldwide.

Are there manufacturing facilities in multiple countries?

Manufacturing and assembly facilities and offices across the United States, Europe, and Asia.

What certifications does the manufacturer hold?

ISO 9001, ISO 14001 certified; TÜV Rheinland production quality inspections.

Which regulatory bodies approve the equipment?

Regulatory compliance includes Energy Star, REACH SVHC, and PCI-DSS standards.

In which jurisdictions is the equipment certified?

Certified for use in major gambling jurisdictions including Nevada and other US states, Europe, and Asia-Pacific markets.

Are there quality management certifications (ISO, etc.)?

ISO 9001:2015, ISO 14001:2015

Has the equipment passed third-party testing?

Products undergo testing and certification by TÜV Rheinland and other accredited labs.

Which gaming standards are complied with?

Compliance with PCI-DSS, Energy Star, and other relevant industry standards for commercial hardware.

Are there partnerships with major casino operators?

Partnered with multiple casino hardware integrators and operators globally for touchscreen gaming terminals and kiosks.

Does the company participate in gaming trade shows?

Regular participant in global trade shows including G2E and ICE.

What industry awards has the manufacturer received?

Recipient of innovation awards for touchscreen technology and interactive solutions.

What is the market reputation and track record?

Strong reputation for reliable, durable commercial touch solutions used extensively in casinos, retail, and hospitality.

What feedback do customers provide about the equipment?

Customers highlight product durability, responsiveness, and quality support.

Where can I find independent equipment reviews?

Positive reviews cited for robust construction, superior touch accuracy, and ease of integration.

What advantages do operators highlight?

Commercial-grade reliability, broad product range, modularity, and strong technical support.

Are there common complaints about equipment reliability?

Minimal reported issues; some complaints on older models now succeeded by next-generation products.

How do customers rate build quality?

High ratings for rugged and durable designs suitable for heavy public use.

Are operators satisfied with after-sales support?

Generally high satisfaction with ongoing support and rapid issue resolution.

How user-friendly is the equipment according to customers?

User-friendly interfaces with multi-touch capacitive technologies and easy setup.

How do they evaluate return on investment?

Customers report good ROI due to product longevity and reduced downtime.

Do customers recommend this manufacturer?

High recommendation rates from casino operators and kiosk developers.

Are there published case studies of successful deployments?

Published case studies include integration in casino sports betting kiosks, retail POS terminals, and hospitality self-service systems.

What server specifications are available for gaming operations?

Supports interfacing with third-party gaming servers; hardware optimized for reliable touchscreen input and display.

Is specialized remote gambling equipment offered?

Provides touchscreen hardware used in remote betting kiosks and sports wagering terminals.

Do servers meet specific licensing requirements?

Equipment is compliant with regulatory licensing standards for gaming jurisdictions.

What redundancy and failover capabilities exist?

Supports modular designs that can include backup components; redundancy depends on system integrator configuration.

Are there hot-swappable components?

Some product lines support hot-swappable accessories via proprietary interfaces (Elo Edge Connect technology).

What cooling and power requirements are needed?

Designed for commercial operation with standard cooling; power consumption optimized for extended operation.

Is rack-mount equipment available?

Rack-mount options available for select touchscreen monitors and all-in-one PCs.

What network connectivity options are supported?

Supports Ethernet, WiFi, and optional cellular connectivity for interactive devices and kiosks.

Are there dedicated gaming server configurations?

Offers configurable solutions tailored for gaming floor kiosks and betting terminals.

What uptime guarantees are provided?

High uptime standards emphasized through robustness of hardware and support services.

What types of betting terminals are manufactured?

Includes interactive touchscreen kiosks, self-service sports betting terminals, and digital signage.

Are self-service betting kiosks available?

Yes, modular self-service terminals with secure payment integration and promotional display capabilities.

What screen sizes and types are offered?

Touchscreens from 7 inches to 65 inches, encompassing monitors, tablets, and large-format displays with capacitive, surface acoustic wave, and infrared touch technologies.

Do terminals support multiple languages?

Multi-language firmware and interface support available through partners and software integrators.

Are touch screen interfaces included?

Capacitive, surface acoustic wave, infrared, resistive, and projective capacitive touch technologies.

What payment methods do terminals accept?

Supports integration with payment readers (magstripe, chip, contactless) via Elo Edge Connect.

Is ticket-in/ticket-out functionality supported?

Supports ticket-in/ticket-out with compatible third-party peripherals connected through modular interfaces.

Are there ADA compliance features?

Supports ADA compliance via screen accessibility options and mounting capabilities.

What connectivity options are available (WiFi, Ethernet)?

Ethernet, Wi-Fi, Bluetooth, USB, and optional cellular modules.

Do terminals include built-in printers?

Optional external/add-on printer integration via Elo Edge Connect; no proprietary built-in printers.

What display technologies are used?

LED LCD panels with high brightness (up to 500 nits) and professional-grade display quality.

Is multi-game functionality available?

Compatible with multi-game software platforms through OEM partners.

Are there skill-based gaming options?

Touchscreen hardware supports skill-based game interfaces.

Are electronic betting interfaces available for tables?

Yes, supports electronic betting terminal interfaces on touchscreen kiosks.

Are there mobile live gaming setups?

Elo provides mobile touch devices and tablet mounts for mobile live gaming setups.

What POS terminal models are available for casinos?

Elo offers point-of-sale touchscreen terminals widely used in casino environments.

What cashier workstation configurations exist?

Configurable touchscreen PCs and monitors for cashier stations.

What receipt printing options are included?

Receipt printer integration supported via peripherals, no proprietary printers.

Is barcode/QR code scanning supported?

Supports integration with barcode and QR code scanners via Elo Edge Connect.

Are there integrated card readers?

Compatible with card reader peripherals attached to kiosk setups.

Is real-time transaction reporting available?

Enabled through integration with POS and kiosk software platforms.

What database integration capabilities exist?

Designed to integrate with diverse database environments through software partners.

What anti-tampering devices are available?

Hardware designed for secure commercial use with tamper-resistant mounting options.

Are surveillance integration capabilities included?

Compatible with third-party surveillance system integrations through kiosk platforms.

What encryption and security protocols are supported?

Supports industry-standard encryption protocols through integrated security modules in devices and connected systems.

Is audit trail functionality included?

Supports audit trails via connected system software for transaction and usage logging.

Are there ticket redemption kiosks?

Elo's touchscreen kiosks support ticket redemption through third-party peripherals.

Are there mobile payment integration devices?

Supports mobile payment solutions integrated through modular peripherals.

Is real-time gaming data collection supported?

Yes, supports real-time data reporting when integrated with casino management and kiosk software.

Is contactless payment card support included?

Supports contactless payment technologies through connected peripheral readers.

What are the power consumption requirements?

Power-efficient designs optimized for commercial continuous use, with Energy Star compliant models.

Are environmentally ruggedized options available?

Outdoor open frame touchscreens designed for weather resistance.

What operating temperature ranges are supported?

Typically rated for 0°C to 40°C operating temperature; outdoor variants offer wider ranges.

Is modular design and expandability included?

Modular design allowing addition/removal of peripherals via Elo Edge Connect technology.

What communication protocols are supported?

Supports TCP/IP, USB, Bluetooth, Wi-Fi protocols for connectivity and peripheral integration.

Is cloud connectivity available?

Compatible with cloud-based management platforms through networked kiosk software.

Are there remote monitoring capabilities?

Remote diagnostics and alerts supported via Elo software solutions.

What diagnostic and maintenance features exist?

Built-in diagnostics accessible through software interfaces.

Is equipment suitable for mobile deployments?

Yes, mobile and tablet touch systems designed for portability and enterprise use.

Are there indoor/outdoor variants available?

Both indoor and outdoor rated touchscreens and kiosks available.

What regulatory compliance certifications exist?

ISO 9001, ISO 14001, Energy Star, PCI-DSS compliant products.

Are installation and setup services provided?

Professional installation services available through certified Elo partners.

What training programs are available for operators?

Training programs offered for operators focused on product use and maintenance.

Is technical documentation comprehensive?

Comprehensive technical manuals and online resources provided.

Are spare parts readily available?

Spare parts stocked globally with efficient supply chain management.

What warranty terms are offered?

Standard three-year warranty with options for extended coverage.

Is equipment financing available?

Financing options available through authorized distributors.

Are trade-in programs offered for upgrades?

Upgrade programs offered to support lifecycle management of deployed equipment.

What maintenance contracts are available?

Maintenance contracts and service level agreements available.

Is 24/7 monitoring and support included?

24/7 monitoring and support available with premium service agreements.