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Brief description of the company

Embross Systems Pvt Ltd is a leading self-service technology company specializing in passenger processing and automation solutions, with over 30 years of experience delivering smart, scalable, and cost-effective kiosk and hardware solutions globally, primarily serving airports, airlines, and other service sectors.

What equipment does the company manufacture?

Player tracking hardware manufacturers - biometric facial recognition systems, fingerprint scanners, iris readers; Account management kiosk manufacturers - self-service passenger kiosks, self bag drop kiosks; Identity verification equipment manufacturers - multi-biometric facial, iris, fingerprint recognition hardware integrated with document verification; Cash handling equipment manufacturers - automated bag drop systems with secure transaction and validation components; Biometric authentication device manufacturers - multi-modal biometric systems including facial, iris, and fingerprint modalities.

What is the official website of the equipment manufacturer?

https://www.embross.com

Where can I find customer support contacts?

[email protected], +1-800-607-4957

What is the technical support phone number?

+1-800-607-4957

Is there a 24/7 support hotline?

+1-800-607-4957 available for hardware support and monitoring services

What is the email for technical issues?
Are there separate contacts for different equipment types?

Self-service kiosks and automated bag drop solutions: [email protected]; Biometric systems and identity verification hardware: [email protected]; Support and monitoring services: +1-800-607-4957

Where can I find field service support?

Available globally through direct support and monitored service programs with capability for on-site service at major airport locations

Is there remote technical support available?

Provided through monitoring and support services leveraging multi-level remote diagnostic tools to maximize uptime

Are there regional service centers?

Facilities and offices in Pune, India; Richmond Hill, Ontario, Canada; with service coverage for major airport hubs worldwide

What are the support response times?

Multi-tiered support with rapid response for critical system failures, typically within hours for hardware failures

In which languages is support provided?

English primarily; support available globally consistent with market presence

Are there on-site service technicians?

Available for major deployment locations with certified technicians for kiosk hardware and biometric device maintenance

What are the support operating hours?

24/7 operational support for critical issues and monitoring services

Is there emergency repair service available?

Available with rapid dispatch capabilities for hardware critical failures in key operational regions

When was the equipment manufacturer established?

Established in 1994 (corporate founding date for Embross corporate), Embross Systems Pvt Ltd incorporated in India on December 24, 2013

Who are the founders and current owners?

Corporate ownership privately held; key management includes General Manager Gajanan Kishanrao Tare and executive leadership based in Pune, India and Richmond Hill, Canada

In which country is the company headquartered?

Canada (Richmond Hill, Ontario) with manufacturing and operational facilities in India (Pune, Maharashtra)

What is the company's manufacturing history?

Over 30 years delivering durable and innovative self-service kiosks and biometric authentication hardware; manufacturing includes integrated hardware design, assembly, testing, and logistics under unified management

Are there manufacturing facilities in multiple countries?

Yes; production and design facilities located in India and Canada supporting global deployments

What is the market reputation and track record?

Recognized leader in the airport self-service automation sector with a strong global footprint and reliable long-term deployments

What feedback do customers provide about the equipment?

Highly regarded for reliability, scalability, and biometric accuracy in passenger verification and kiosk functionality

What advantages do operators highlight?

Seamless biometric integration, fast transaction times, high reliability, flexible scalable solutions adaptable to diverse airport environments

How do customers rate build quality?

Robust build quality supporting high-volume, continuous operation in demanding public environments

Are operators satisfied with after-sales support?

Positive feedback for manufacturer-level support and proactive monitoring services

How user-friendly is the equipment according to customers?

Designed with intuitive touchscreen user interfaces and ergonomic kiosk designs for public self-service

How do they evaluate return on investment?

Increased process efficiency and passenger throughput reported by major airport clients using Embross solutions

Do customers recommend this manufacturer?

Widely recommended for self-service automation projects requiring reliable biometric and kiosk integration

Are there published case studies of successful deployments?

Large-scale deployments in major international airports including locations in Canada, Caribbean, Europe, and Asia

What network connectivity options are supported?

Supports Ethernet and wireless connectivity for kiosk and biometric system networking

What uptime guarantees are provided?

High uptime ensured through remote monitoring and rapid field service response

What screen sizes and types are offered?

Touchscreen kiosks with up to 18.5" PCAP anti-glare displays and 17" CUSS touchscreens

Do terminals support multiple languages?

Supports multiple language interfaces suitable for international passenger use

Are touch screen interfaces included?

PCAP (Projected Capacitive) touchscreen technology

What connectivity options are available (WiFi, Ethernet)?

Ethernet, Wi-Fi wireless networking supported

Do terminals include built-in printers?

Kiosks equipped with ticket and voucher printing capabilities (thermal printing technology)

What cabinet styles and sizes are offered?

Compact, ergonomic kiosk cabinets designed for high foot-traffic environments with small footprint

What display technologies are used?

LCD touchscreen with anti-glare and high visibility features

Do machines include player tracking systems?

Player tracking through biometric authentication integration and RFID card reader options for identity verification

What receipt printing options are included?

Thermal ticket and receipt printing

Is barcode/QR code scanning supported?

Scanning integration available for identity documents and boarding passes

Are there integrated card readers?

Supports RFID and barcode card readers integrated into kiosks

Is real-time transaction reporting available?

Real-time monitoring and reporting through support and monitoring platform

What ID scanning equipment is manufactured?

Multi-modal biometric kiosks support ID document scanning and verification against central databases

Are biometric verification devices available?

Facial recognition, fingerprint scanning, and iris recognition devices integrated within kiosks and bag drop systems

What document verification capabilities exist?

Capable of verifying identity documents via integrated scanners and biometric cross-checking

Is facial recognition technology included?

Advanced facial recognition with custom illumination for maximum accuracy

Are there fingerprint scanning solutions?

High accuracy fingerprint scanning integrated into kiosks with validation

What passport/ID readers are offered?

Document readers capable of reading passports and government-issued IDs with secure scanning

What database integration capabilities exist?

Integration with centralized biometric and identity databases for validation with multiple interface options including image capture and onboard analysis

Is real-time identity verification supported?

Fast identity verification facilitating sub-10 second transaction times for biometric bag drop operations

What anti-tampering devices are available?

Security features including intrusion detection to prevent unauthorized access during operations

What motion detection systems are offered?

Embedded motion/intrusion detection in automated hardware for transaction security

What player tracking system hardware is available?

RFID and biometric identity verification hardware for passenger and player tracking

Is real-time gaming data collection supported?

Real-time data collection enabled via integrated electronics and remote monitoring services

What receipt printer models are manufactured?

Thermal printers integrated into kiosks with fast printing speeds

Are thermal ticket printers available?

Thermal ticket printers supporting standard paper types for boarding passes and vouchers

Is voucher printing equipment manufactured?

Kiosk-based voucher printing with security features

Is network printing functionality included?

Supports network printing protocols via kiosk connectivity

What operating temperature ranges are supported?

Suitable for high-traffic indoor environments such as airports with industrial-grade components for reliability

Is modular design and expandability included?

Modular kiosk design allows customization and integration of multiple biometric and scanning technologies

What communication protocols are supported?

Ethernet, Wi-Fi, standard industrial communication protocols for integration with airport systems

Is cloud connectivity available?

Capable of cloud connectivity for remote monitoring, analytics, and software updates

Are there remote monitoring capabilities?

Advanced remote monitoring systems with alert features for hardware status and performance

What diagnostic and maintenance features exist?

Built-in diagnostic tools support preventive maintenance and real-time issue detection

Is equipment suitable for mobile deployments?

Kiosks designed primarily for fixed installation; self-service hardware not typically mobile

Are there indoor/outdoor variants available?

Indoor variants designed for controlled environments such as airports; outdoor variants not documented

Are installation and setup services provided?

Full installation, integration, and setup services provided by Embross for client sites

What training programs are available for operators?

Training available for operators and technical staff on kiosk usage and maintenance

Is technical documentation comprehensive?

Comprehensive technical documentation provided including user manuals, integration guides, and maintenance procedures

Are spare parts readily available?

Spare parts stocked at regional service centers for rapid replacement and support

What warranty terms are offered?

Standard manufacturer warranty provided; specific terms depend on contract agreements

What maintenance contracts are available?

Maintenance contracts available including monitoring, preventive maintenance, and emergency repairs

Is 24/7 monitoring and support included?

24/7 monitoring and support service available for critical hardware and software systems