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    Ensico

    Brief description of the company

    Ensico is a Slovenia-based private limited company specializing in casino management systems and software solutions for physical gambling operations, offering comprehensive modules such as accounting, ticketing, jackpot solutions, player tracking/bonusing, cashless systems, casino reception, and integration. Founded in 1998, Ensico was the first system approved by government authorities in Slovenia, certified by SIQ, and is GLI and SIQ approved, serving 500 casino locations across 26 countries.

    What equipment does the company manufacture?

    Player tracking hardware manufacturers - RFID card readers; Account management kiosk manufacturers - self-service terminals; Identity verification equipment manufacturers - ID scanning systems and document readers; Access control hardware manufacturers - capacitive touch screen access control systems with RFID; Player rewards terminal manufacturers; Cash handling equipment manufacturers - cashless systems using RFID cashless cards; Surveillance integration hardware manufacturers - integration capabilities with casino management systems; Networking infrastructure manufacturers - Ethernet connectivity in hardware; Biometric authentication device manufacturers - RFID card based identity tracking.

    What is the official website of the equipment manufacturer?

    https://www.ensico.com

    Where can I find customer support contacts?

    Contact available globally through Ensico’s website; detailed regional contacts provided upon request via contact form and email.

    Where can I find field service support?

    Field service support provided globally with emphasis on jurisdictions including Slovenia and several European countries based on casino customer locations.

    Is there remote technical support available?

    Remote technical support available via integrated casino management system platforms enabling diagnostics and updates.

    Are there regional service centers?

    Multiple service centers in Europe with headquarters in Ljubljana, Slovenia.

    In which languages is support provided?

    English, Slovenian, and additional languages supported across different jurisdictions.

    Are there on-site service technicians?

    Available in Slovenia and key European markets where Ensico has installed casino management systems.

    When was the equipment manufacturer established?

    Established in 1998 in Ljubljana, Slovenia.

    Who are the founders and current owners?

    Founded by a group of professionals from development, design, and engineering backgrounds; currently privately owned.

    In which country is the company headquartered?

    Slovenia

    What is the company's manufacturing history?

    Originated from development teams in Slovenia focusing on casino system software since 1998, first government-certified system in 1999, evolving into comprehensive casino management system solutions including hardware integration.

    Are there manufacturing facilities in multiple countries?

    Headquarters in Slovenia with presence in 26 countries through system deployments and partnerships.

    What certifications does the manufacturer hold?

    GLI certification, SIQ certification, ISO/IEC standards compliance for system software and hardware.

    Which regulatory bodies approve the equipment?

    Certified and approved by SIQ (Slovenian Institute of Quality and Measurement), GLI (Gaming Laboratories International).

    In which jurisdictions is the equipment certified?

    Slovenia, several European Union countries, including jurisdictions aligned with GLI and SIQ standards.

    Are there quality management certifications (ISO, etc.)?

    GLI and SIQ certifications held ensuring stringent quality management in product development and deployment.

    Has the equipment passed third-party testing?

    Equipment and software undergo testing by GLI and SIQ accredited laboratories.

    Which gaming standards are complied with?

    Compliance with GLI gaming standards, SIQ technical compliance, integration with regulatory requirements for casino management systems.

    Are there partnerships with major casino operators?

    Partnerships with 500 casino locations across 26 countries worldwide providing casino floor operations management solutions.

    Does the company participate in gaming trade shows?

    Participation in Belgrade Future Gaming Expo and other European industry trade shows.

    What is the market reputation and track record?

    Strong market presence with 27 years of experience and a solid reputation in providing reliable casino management systems and RFID-based player tracking hardware.

    What feedback do customers provide about the equipment?

    Positive feedback related to enhanced floor management, player tracking accuracy, and cashless transaction usability.

    Where can I find independent equipment reviews?

    Independent reviews note high reliability and user-friendly interfaces in casino management system modules.

    What advantages do operators highlight?

    Operators highlight advanced floor mapping, real-time player tracking, and integrated cashless system as key advantages.

    How do customers rate build quality?

    High build quality with industrial-grade capacitive touch screens and durable RFID components.

    Are operators satisfied with after-sales support?

    Generally positive with ongoing software updates and support arrangements.

    How user-friendly is the equipment according to customers?

    Rated highly for intuitive capacitive touch interfaces and seamless RFID card-based operations.

    How do they evaluate return on investment?

    Demonstrated improved operational efficiency and better guest satisfaction driving positive ROI for casino operators.

    Do customers recommend this manufacturer?

    Frequently recommended for operators seeking integrated casino floor management with advanced analytics.

    Are there published case studies of successful deployments?

    Deployment in 500 casino sites in 26 countries with case studies on player engagement improvement and operations optimization.

    What server specifications are available for gaming operations?

    Uses high-performance CPUs such as AM3354 1GHz, 512MB DDR3 RAM, microSD storage, Ethernet connectivity for backend systems.

    Do servers meet specific licensing requirements?

    Fully compliant with licensing requirements in jurisdictions where systems are deployed, certified by GLI and SIQ.

    What redundancy and failover capabilities exist?

    System architecture includes failover capabilities through networked gaming floor management systems.

    What cooling and power requirements are needed?

    Low power consumption with embedded low-power CPU hardware platforms.

    What network connectivity options are supported?

    Supports 100M Ethernet, serial RS232 ports, and GPIO interfaces for integration with casino floor hardware.

    Are there dedicated gaming server configurations?

    Customizable for multi-jurisdiction casino floor regulations and configurations.

    What uptime guarantees are provided?

    High uptime aided by system’s non-volatile memory and stable hardware platform.

    What screen sizes and types are offered?

    Capacitive touch screen displays, typical 4.3 inch LCD (480x272 resolution).

    Do terminals support multiple languages?

    Multi-language system interface supporting regional languages per jurisdiction.

    Are touch screen interfaces included?

    Capacitive touch screen with high sensitivity and transparency utilized on all player interfaces.

    What payment methods do terminals accept?

    Cashless system using RFID cards; integration with external payment solutions possible.

    Is ticket-in/ticket-out functionality supported?

    Supported through ticketing system modules integrated in overall casino management system.

    What connectivity options are available (WiFi, Ethernet)?

    Ethernet, RFID wireless card communication, RS232 serial interfaces.

    Do terminals include built-in printers?

    Voucher printing hardware integrated within casino management modules.

    Which game themes and software are supported?

    Compatible with software platforms from major gaming manufacturers integrated via module APIs.

    Are progressive jackpot capabilities included?

    Jackpot solution modules available for integration and management.

    What display technologies are used?

    4.3” LCD with capacitive touch panels.

    Is multi-game functionality available?

    Supported through software platform integration.

    Do machines include player tracking systems?

    Comprehensive RFID-based player tracking supporting automatic player logoff and session management.

    Are there mobile live gaming setups?

    Mobile modules available for integration with casino management.

    Are integrated cash management systems offered?

    Cashless system supports cashless transactions and player account balance management.

    What receipt printing options are included?

    Voucher and ticket printing supported.

    Is barcode/QR code scanning supported?

    Supported in ticketing and player card modules.

    Are there integrated card readers?

    RFID card readers integrated for player tracking and cashless operations.

    Is real-time transaction reporting available?

    Real-time transaction data available through casino management system dashboards.

    What ID scanning equipment is manufactured?

    ID scanners and document readers integrated within player verification modules.

    What document verification capabilities exist?

    Document reading integrated in ID verification software.

    What passport/ID readers are offered?

    Passport and ID scanning supported for regulatory compliance.

    Is age verification functionality built-in?

    Supported via document scanning and verification modules.

    Are there mobile verification devices?

    Mobile integration available for player data and identity checks.

    What database integration capabilities exist?

    Integrates with casino operator databases and third-party analytics platforms via APIs.

    Is real-time identity verification supported?

    Real-time processing of player identity through integrated verification systems.

    Are surveillance integration capabilities included?

    Integrates player tracking with casino surveillance solutions for synchronized monitoring.

    Is RFID tracking technology available?

    RFID technology employed for player movement, cashless transactions, and player tracking with automated logoff.

    What alarm and notification systems exist?

    Integrated with management system alerting for operational incidents.

    What encryption and security protocols are supported?

    Uses secure communication protocols and encryption for transaction and player data protection.

    Is audit trail functionality included?

    Comprehensive audit trails and data retention compliant with regulatory standards.

    Are there ticket redemption kiosks?

    Ticket redemption supported with integrated voucher printing.

    Are there mobile payment integration devices?

    Supports mobile integration for player account management and cashless transactions.

    What player tracking system hardware is available?

    RFID card readers, capacitive touch terminals, player session tracking hardware.

    Are game event monitoring devices manufactured?

    Real-time floor activity tracking with analytics integration.

    Is real-time gaming data collection supported?

    Integrated real-time data collection for slot machine activity and player behavior.

    What compliance monitoring equipment exists?

    Casino management system supports compliance monitoring and reporting modules.

    Is responsible gaming monitoring hardware available?

    Responsible gaming features supported by session and spend limit tracking modules.

    Are there session time tracking devices?

    Player session duration tracking with automatic logoff.

    What spend limit monitoring systems exist?

    Integrated spend limit alerting and control for responsible gaming.

    Is player behavior analysis hardware included?

    Analytics modules provide player behavior insights and development tracking.

    What RFID chip and card options are available?

    RFID casino cards for player tracking and cashless transactions.

    Are player loyalty cards manufactured?

    RFID loyalty cards customizable for casino operators.

    What RFID reader systems are offered?

    Capacitive touch RFID reader terminals with read ranges appropriate for casino floor usage.

    Is contactless payment card support included?

    Supports contactless RFID card transactions for cashless system.

    Are there access control card systems?

    RFID access control cards integrated with casino machines.

    What card encoding and printing equipment exists?

    RFID card encoding and printing capabilities supported through partner hardware.

    What range of RFID frequencies are supported?

    Standard RFID frequencies used for casino player cards and machine communication.

    Is real-time location tracking available?

    Real-time tracking of player presence on casino floor via RFID.

    What receipt printer models are manufactured?

    Voucher printers integrated within system modules.

    Are thermal ticket printers available?

    Thermal technology used in ticket and voucher printers.

    What ticket validation systems are offered?

    High accuracy ticket validation system integrated with casino management software.

    Is voucher printing equipment manufactured?

    Voucher printers with security features to prevent fraud.

    What barcode printing capabilities exist?

    Barcode printing on vouchers and tickets supported.

    Is high-volume ticket printing supported?

    Capable of handling high-volume voucher printing demanded by casino operations.

    Is network printing functionality included?

    Network-enabled printing supported for operational terminals.

    What are the power consumption requirements?

    Low power consumption architecture based on embedded CPU platforms.

    Are environmentally ruggedized options available?

    Industrial-grade capacitive touch screens with durable protective glass.

    What operating temperature ranges are supported?

    Suitable for typical casino indoor environments.

    Is modular design and expandability included?

    Modular software architecture allowing addition of new modules and features.

    What communication protocols are supported?

    Ethernet TCP/IP, RS232 serial protocol, GPIO ports for integration.

    Is cloud connectivity available?

    Integration capabilities with cloud-based analytics platforms.

    Are there remote monitoring capabilities?

    Remote system monitoring and alerting supported.

    What diagnostic and maintenance features exist?

    Built-in diagnostics for hardware and software components accessible remotely.

    Is equipment suitable for mobile deployments?

    Mobile modules available for player interaction and management.

    Are there indoor/outdoor variants available?

    Indoor-focused hardware designed for casino environments.

    What regulatory compliance certifications exist?

    GLI, SIQ, ISO/IEC compliance certification.

    Are installation and setup services provided?

    Full installation and setup services provided through regional partners.

    What training programs are available for operators?

    Training programs available for casino staff on system use and operational modules.

    Is technical documentation comprehensive?

    Comprehensive and detailed technical documentation provided.

    Are spare parts readily available?

    Spare parts and replacement components managed through regional service centers.

    What warranty terms are offered?

    Standard warranty terms offered with equipment and software packages.

    Is equipment financing available?

    Financing and payment plans available through authorized partners.

    Are trade-in programs offered for upgrades?

    Upgrade programs offered for existing customers to newer system modules.

    What maintenance contracts are available?

    Maintenance contracts available including periodic updates and onsite service.

    Is 24/7 monitoring and support included?

    24/7 monitoring and support services available in key operational markets.

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