GAO RFID Inc. is a leading global RFID hardware and systems provider specializing in advanced RFID solutions tailored for casino and gaming industry applications, including asset tracking, personnel tracking, chip authentication, and access control.
Player tracking hardware manufacturers - RFID card readers, RFID tags and badges, personnel tracking systems, chip tracking RFID systems, access control hardware with RFID-enabled badges
https://gaorfid.com
[[email protected]], phone contacts available through official site
Available via official support channels; details provided upon customer onboarding
Yes, 24/7 support hotline available for critical operational issues
Separate contacts for Asset Tracking Systems, Personnel Tracking, and Access Control Solutions through GAO RFID support
Field service support available primarily in USA and Canada, including on-site technicians for installation and maintenance
Yes, remote technical support enabled through system diagnostics and remote troubleshooting tools
Support centers located in New York City, Toronto, and other North American locations
Available through website and client portals during business hours
Guaranteed response times vary by contract level; critical issues addressed within hours
English
Available in North America for installations and critical maintenance
Yes, rapid response emergency repair services offered
Founded in 1998
Founded by industry veterans specializing in RFID technology; currently owned privately by GAO Group
United States (primary headquarters in New York City)
GAO RFID has evolved from basic RFID hardware production to integrated RFID systems offering complex casino-specific solutions since 1998
Manufacturing and service facilities in United States and Canada
ISO 9001 certified manufacturing facilities
Certified and compliant with FCC regulations for RFID devices; systems approved by major casino regulatory bodies including Nevada Gaming Control Board
Certified for use in Nevada, New Jersey, and other regulated casino jurisdictions in North America
ISO 9001
Equipment validated by independent labs specializing in gaming device certification and RFID performance testing
Complies with GLI (Gaming Laboratories International) standards where applicable
Partnerships with major casino operators across North America including Las Vegas Strip casinos and Native American gaming venues
Regular exhibitor at Global Gaming Expo (G2E) and other major gaming industry trade shows
Recognized for innovation in RFID technology within casino asset management
Highly regarded for reliable RFID hardware and systems with extensive deployment in large-scale casinos
Positive feedback emphasizing improved asset control, chip security, and personnel tracking accuracy
Reviewed positively in gaming technology reports highlighting system integration ease and accuracy
Real-time automated asset tracking, chip counterfeit deterrence, enhanced personnel security, and seamless casino system integration
Minor reports of occasional reader sensitivity issues rapidly addressed by support
High customer satisfaction with responsive technical support and system updates
Intuitive software interface with minimal training required for operational staff
Significant ROI through reduced equipment downtime, fraud reduction, and optimized staff management
Widely recommended by operators for integrated RFID solutions tailored to casino operations
Documented deployments include tracking of slot machines, chip authentication, and personnel monitoring in leading U.S. casinos
Systems integrate with standard casino management servers; GAO AUTO-ID Engine middleware supports various configurations
Not specifically applicable; focus on physical casino environments
Complies with casino licensing authority requirements for gaming equipment and security
Systems support redundant readers and data failover to ensure continuous operation
Certain reader units and tags support hot-swapping for maintenance without downtime
Readers and antennas designed to operate with low power and minimal cooling requirements typical of casino floor environments
Rack-mountable RFID reader units available for integration into casino IT infrastructure racks
Configured for casino-specific use cases including chip tracking, gaming table monitoring, and personnel access
High uptime SLA with systems engineered for 99.9% operational availability
Software supports English and can be customized for multi-language as needed
Integrated RFID player and personnel tracking with real-time location and duration monitoring using RFID badges
Integration available via middleware (AUTO-ID Engine) with existing casino management, payroll, and POS systems using standard protocols including API and database connectors
RFID tags and badges include anti-tampering features to prevent removal or cloning
Compatible with casino surveillance management platforms for event correlation
Supports UHF, HF, and LF RFID with read ranges from centimeters to over 100 meters depending on tag type; active RFID supported for personnel tracking
RFID chip authentication system detects counterfeit chips with real-time verification at cashier booths
Real-time alerts via SMS or email triggered by unauthorized access or irregular chip activity
Data encrypted using standard cryptographic protocols in RFID communication and system data transfer to safeguard sensitive information
Comprehensive audit trails maintained for asset, personnel, access, and chip transactions with long-term data retention
RFID badges, readers, and middleware enabling player and staff location and time tracking on casino floors
Real-time data collection supported via RFID readers and software dashboards accessible remotely or locally
System generates compliance reports for casino regulators including audit trails and access logs
RFID-based tracking of staff session times integrated with payroll and operational reporting
Wide range including HF and UHF fixed readers, handheld readers with read ranges from 10 cm to over 100 meters depending on reader model and antenna
RFID access control badges programmable with tiered security levels for restricted area entry
Asset tagging and inventory tracking systems with customizable RFID tags and fixed or handheld readers
RFID badges designed for personnel identification, tracking, and access control
LF (125 KHz), HF (13.56 MHz including NFC), UHF (860-960 MHz), and Active RFID frequency bands
Active RFID badges provide location accuracy within 3 meters and up to 100 meters tracking range
RFID readers and tags designed for low power consumption, optimized for continuous operation in casino environments
Supports EPCglobal Gen2, ISO 18000-6C protocols for RFID; TCP/IP for system integration
Available cloud-based software option for asset and personnel tracking with secure data access
Real-time remote monitoring of assets, personnel movements, and access events via web portals and mobile apps
Built-in diagnostics in readers and software for status monitoring and predictive maintenance alerts
Portable handheld RFID readers and badges support mobile asset tracking and personnel management in casino environments
Primarily designed for indoor use in casinos; some rugged readers suitable for controlled outdoor use
FCC, CE, GLI, and gaming jurisdiction approvals
Professional installation and configuration services provided by certified GAO RFID specialists
Comprehensive training programs offered including system operation, maintenance, and data management
Detailed manuals and technical guides available for all RFID hardware, software, and system integration components
Readily available spare parts inventory with fast replenishment for hardware components
Standard 1-3 year warranty depending on product line with options for extended coverage
Financing options and leasing programs available through GAO RFID and partner financial institutions
Trade-in programs offered for system upgrades and equipment replacement
Customized maintenance contracts with SLAs tailored to casino operational needs
Yes, 24/7 monitoring services available including alerting and incident response
