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Brief description of the company

GBG (GB Group) is a UK-based identity verification, location intelligence, and fraud prevention company with a focus on gambling industry compliance, customer onboarding, and KYC solutions, providing hardware and software for secure identity verification in casinos and related gaming environments. The company originated in 1989 and has evolved into a leading provider of identity and fraud prevention technologies broadly used in the gambling sector worldwide.

What equipment does the company manufacture?

Identity verification equipment manufacturers - ID scanners, document readers, facial recognition systems, biometric verification devices focusing on secure player KYC compliance in casinos; also provides integration with third-party casino management systems for player registration and compliance enforcement.

What is the official website of the equipment manufacturer?

https://www.gbg.com

Where can I find customer support contacts?

+44 (0) 800 198 6460 (UK), available 24/7 for platform priority telephone support.

What is the technical support phone number?

+44 (0) 800 198 6460 for technical support with platform priority, 24/7 availability.

Is there a 24/7 support hotline?

Available; 24 hours a day, 7 days a week support for priority platform issues.

What is the email for technical issues?

Support contact through contact forms and email available on official website; no specific email publicly listed.

Is there remote technical support available?

Provides remote technical support capabilities to manage identity verification systems and software integrations, supporting multi-location casino operations globally.

In which languages is support provided?

English primarily, servicing UK headquarters and international clients.

What are the support operating hours?

24/7 operational support, monotoring and technical assistance.

When was the equipment manufacturer established?

Established in 1989 initially as GB Mailing Systems in England and Wales; rebranded to GB Group in 2004, and shortened to GBG in 2015 to support international growth.

Who are the founders and current owners?

Originally founded as GB Mailing Systems; currently operates under GB Group plc, publicly traded on the AIM market of the London Stock Exchange; ownership widely distributed among institutional investors including BlackRock and Vanguard.

In which country is the company headquartered?

United Kingdom.

What is the company's manufacturing history?

Started as a company focused on postcode and address information services, evolved into identity verification and fraud prevention technology provider with expertise in gaming industry compliance solutions; hardware and software developed primarily in the UK with global operations.

Are there manufacturing facilities in multiple countries?

Operates globally with sales and support branches internationally; primary operations based in UK.

What certifications does the manufacturer hold?

ISO 9001 certified for quality management in related production fields (inferred from related group info); compliance with KYC and AML regulatory frameworks for gambling.

Which regulatory bodies approve the equipment?

Approved and compliant with UK Gambling Commission standards; works closely with regulatory bodies in jurisdictions including UK and internationally for gambling-related identity verification and fraud prevention.

In which jurisdictions is the equipment certified?

United Kingdom, and multiple international jurisdictions served for identity verification compliance in gambling.

Are there quality management certifications (ISO, etc.)?

ISO 9001 certified (for manufacturing quality standards in line with GBG’s quality philosophy).

Which gaming standards are complied with?

GBG is aligned with gambling regulatory policies and technical standards for identity verification and anti-fraud systems; its solutions are integrated with industry-wide compliance efforts including AML and KYC.

Are there partnerships with major casino operators?

Major partnerships include UK operators like Betfair, Betway, Ladbrokes, William Hill, and 888 brands supporting compliance and fraud prevention.

What is the market reputation and track record?

Recognized leader in identity verification and fraud prevention solutions for gambling; strong reputation for compliance technology and reliable integration with casino systems.

What advantages do operators highlight?

Seamless player entry experience with rapid document scanning and fraud detection; robust compliance with real-time identity verification and risk assessment, improving casino operational security and regulatory adherence.

How user-friendly is the equipment according to customers?

User-friendly interfaces for ID scanning and registration processes with high capture accuracy (99% first-time ID document capture) to reduce queue times and enhance player experience.

Do servers meet specific licensing requirements?

Fully compliant with UK Gambling Commission and AML/KYC licensing requirements; products designed to meet regulatory demands of gambling operations.

Is barcode/QR code scanning supported?

Supports barcode and QR code scanning for customer identity documents during verification.

Is real-time transaction reporting available?

Supports real-time identity verification and transaction monitoring integrated with casino management systems.

What ID scanning equipment is manufactured?

Provides hardware ID scanners and document readers designed for casino entry, able to capture and verify most ID document types including passports, driver licenses, and national IDs with anti-fraud checks.

Are biometric verification devices available?

Manufactures and integrates biometric verification systems including facial recognition for identity verification and fraud prevention in gambling environments.

What document verification capabilities exist?

Advanced document scanning with counterfeit and forgery detection, including checks for fantasy fraud commonly used in gambling player verification.

Is facial recognition technology included?

Facial recognition integrated into verification solutions to help detect fraudulent or AI-generated identities.

What passport/ID readers are offered?

Supports multiple standard passport and ID readers as part of verification kiosks.

Is age verification functionality built-in?

Provides high-accuracy age verification as part of compliance with gambling licensing requirements.

What database integration capabilities exist?

Integrates with third-party casino and gambling management databases and systems for real-time KYC and compliance data sharing.

Is real-time identity verification supported?

Real-time identity verification with instant document capture and processing seconds after player entry.

Are there counterfeit detection systems?

Comprehensive counterfeit detection and fraud check systems incorporated into document verification processes.

What encryption and security protocols are supported?

Uses advanced encryption and security protocols consistent with regulatory requirements for protecting customer and transaction data.

Is audit trail functionality included?

Full audit trails maintained for identity verification and compliance reporting purposes in gambling operations.

Is cloud connectivity available?

Cloud platforms used for information storage and identity verification data processing with security compliance.

What regulatory compliance certifications exist?

Compliant with UK Gambling Commission, AML, KYC regulatory frameworks; products meet international gambling identity verification standards.

Are installation and setup services provided?

Provides installation support for identity verification hardware and software integration in casinos.

What training programs are available for operators?

Offers technical courses and training programs for the use and maintenance of identity verification equipment.

Is technical documentation comprehensive?

Provides comprehensive technical documentation for hardware, software, and integration systems with clarity for operators.

Is 24/7 monitoring and support included?

Available 24/7 monitoring and priority technical support for identity verification systems.