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Brief description of the company

GBG (Global Biometric Group) is a UK-based identity verification and fraud prevention solutions provider specializing in biometric authentication, identity verification, and compliance technologies for the gaming and gambling industry with global operations.

What equipment does the company manufacture?

Biometric authentication device manufacturers - facial recognition systems, fingerprint scanners, biometric verification devices; Identity verification equipment manufacturers - ID scanners, document readers, NFC RFID chip readers; Account management kiosk manufacturers - biometric-enabled self-service kiosks for identity verification and player onboarding.

What is the official website of the equipment manufacturer?

https://www.gbg.com/en/

Where can I find customer support contacts?

UK: 0800 198 6460; US: +1 866 642 3240; Rest of world: 0190 591 5084; customer support enquiry form on website

What is the technical support phone number?

UK: 0800 198 6460; US: +1 866 642 3240; global technical support phone numbers available

Is there a 24/7 support hotline?

Available with urgent issue contact for support in UK, US, and worldwide numbers

Is there remote technical support available?

Provides remote identity verification solutions via SaaS platform, SDKs, APIs, and web components enabling remote biometric scanning and document verification

In which languages is support provided?

English primary; global customer base served

What are the support operating hours?

UK and US time zone service hours; 24/7 hotline support for urgent cases

When was the equipment manufacturer established?

Established in the United Kingdom, operational since at least early 2000s (exact founding date not publicly specified)

In which country is the company headquartered?

United Kingdom

What is the company's manufacturing history?

GBG specializes in software and hardware solutions for identity verification with strong focus on biometric authentication technologies developed and refined to serve global gaming and regulated industries.

What certifications does the manufacturer hold?

ISO 30107-3 iBeta accreditation for Passive Liveness Detection; NIST certification for facial biometrics; compliance with major global and regional regulatory standards.

Which regulatory bodies approve the equipment?

Recognized by multiple global regulatory bodies overseeing identity verification and AML compliance standards.

In which jurisdictions is the equipment certified?

UK, US, European Union, Australia, and multiple global gaming jurisdictions.

Has the equipment passed third-party testing?

Uses iBeta for biometric liveness testing and NIST for facial recognition accuracy certification.

Which gaming standards are complied with?

Compliant with AML, KYC, and gaming regulatory frameworks worldwide.

Are there partnerships with major casino operators?

Partnerships with major gaming operators globally for identity verification and fraud prevention solutions.

Does the company participate in gaming trade shows?

Participates in global gaming trade shows including ICE London, G2E.

What is the market reputation and track record?

Well-regarded in the gaming and regulated industries for reliable identity verification and biometric authentication technology, supporting over 210 million transactions worldwide.

What advantages do operators highlight?

Fast and accurate identity and document verification; comprehensive biometric authentication; seamless integration with third-party casino management systems.

How user-friendly is the equipment according to customers?

Highly user-friendly biometric verification with 99% document capture and rapid processing times (~15-20 seconds).

Are there published case studies of successful deployments?

Widely deployed in global gaming venues and online operators to meet KYC/AML compliance and improve player onboarding speed and accuracy.

Is specialized remote gambling equipment offered?

Supports remote identity verification via APIs and SaaS platform for online gaming and wagering.

Do servers meet specific licensing requirements?

Full compliance with KYC, AML, and gaming industry licensing regulatory requirements globally.

Are self-service betting kiosks available?

Biometric-enabled self-service kiosks supporting multi-factor biometric authentication including facial and fingerprint scans.

Do terminals support multiple languages?

Supports multi-language document verification and user interface adaptable for global markets.

Are there integrated card readers?

NFC RFID chip readers integrated for identity verification and card reading.

What ID scanning equipment is manufactured?

Supports scanning and authentication of 4000+ identity documents and passports worldwide with OCR and NFC chip reading.

Are biometric verification devices available?

Facial recognition, fingerprint scanning, biometric chip authentication with passive liveness detection.

What document verification capabilities exist?

OCR-based document verification, RFID/NFC chip reading, counterfeit detection, utility bill verification.

Is facial recognition technology included?

NIST certified 1:1 face matching with passive liveness detection iBeta Level 2 ISO 30107-3 standard.

Are there fingerprint scanning solutions?

Fingerprint scanning integrated into self-service kiosks and identity verification processes.

What passport/ID readers are offered?

Supports global passports and ID card reading with NFC and OCR technologies.

Is age verification functionality built-in?

Silent age verification with high accuracy using biometric and document data to protect minors in gaming environments.

Are there mobile verification devices?

Mobile SDK and web components to support biometric verification via mobile phones or tablets.

What database integration capabilities exist?

Integration via APIs and SDKs with customer databases, third-party management systems, and global identity trust networks.

Is real-time identity verification supported?

Real-time processing with rapid document capture and biometric verification typically within 15-20 seconds.

Are there counterfeit detection systems?

Comprehensive counterfeit and forgery fraud checks embedded in document and biometric verification systems.

What encryption and security protocols are supported?

Industry-standard data encryption and security protocols for data privacy and secure transmissions.

Is audit trail functionality included?

Detailed audit logs and access controls for full traceability and regulatory compliance.

Is cloud connectivity available?

Cloud-connected identity verification platform with secure data transmission and real-time fraud prevention.

What regulatory compliance certifications exist?

Compliance with AML, KYC, GDPR, ISO 30107-3, NIST biometric standards, and recognized by major gaming jurisdictions worldwide.

Is 24/7 monitoring and support included?

24/7 monitoring support for urgent identity verification issues and fraud prevention systems.