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Brief description of the company

GBG ID3global is a global identity verification and risk management platform offering robust identity checks, age verification, and fraud prevention services tailored for regulated sectors including gambling and betting. It provides configurable rules to automate verification decisions, supports compliance with KYC and AML regulations, and delivers high match rates globally in real-time.

What equipment does the company manufacture?

Identity verification equipment manufacturers - digital identity verification platform with integration capabilities for age verification, anti-money laundering checks, fraud prevention, and bank account verification.

What is the official website of the equipment manufacturer?

https://www.gbgplc.com/en/identity-verification/id3global/

Where can I find customer support contacts?

[email protected], +44 (0) 1244 657 321, 1800 312 860 (Australia), 0800 44 9573 (UK & Rest of World)

What is the technical support phone number?

+44 (0) 1244 657 321 available 24/7 for priority support

Is there a 24/7 support hotline?

Yes, platform Priority 1 telephone support available 24 hours Monday through Sunday

What is the email for technical issues?
Is there remote technical support available?

Yes, supports remote investigation of identity check results via web-based admin portal and audit trail access

What are the support response times?

Not explicitly stated; 24/7 Priority 1 telephone support indicates rapid response for critical issues

In which languages is support provided?

English primarily; support available in UK, Australia, China, Indonesia, Malaysia, New Zealand regions

What are the support operating hours?

24/7 telephone support available across multiple time zones including GMT and AEDT business hours

When was the equipment manufacturer established?

GB Group plc was founded prior to 2000 (exact founding year not specified); operational for over 25 years

Who are the founders and current owners?

GB Group plc is a publicly traded UK company specializing in identity verification and fraud prevention technology

In which country is the company headquartered?

United Kingdom

What is the company's manufacturing history?

GB Group plc evolved from data science and analytics origins focusing on identity verification, expanding to offer scalable digital verification solutions globally including for gaming, financial, and government sectors.

Which regulatory bodies approve the equipment?

Compliant with global regulatory requirements in AML, KYC, and gambling jurisdictions; supports compliance with anti-money laundering and age verification regulations worldwide

In which jurisdictions is the equipment certified?

Supports identity verification compliant with regulations in over 38 countries across multiple continents, including regulated gambling markets

Has the equipment passed third-party testing?

Uses third-party credit bureaus and data sources for multi-bureau verification with deduplication and fraud prevention controls

Which gaming standards are complied with?

Supports compliance with regulatory gaming standards around identity verification and responsible gaming policies

Are there partnerships with major casino operators?

Used by top gambling operators globally for player identity verification and risk management to improve onboarding and reduce fraud

What is the market reputation and track record?

High reputation for robust and configurable identity verification with global reach, supporting secure onboarding and risk mitigation in gambling

What feedback do customers provide about the equipment?

Demonstrated improvements in onboarding rates, increased revenue, and reduced manual processing costs for gambling clients using the platform

What advantages do operators highlight?

Configurable profiles for risk, multi-source data integration, global coverage, real-time verification, comprehensive audit trail, and scalability

Are operators satisfied with after-sales support?

Positive feedback on 24/7 support availability and technical expertise in assisting identity verification implementations

How user-friendly is the equipment according to customers?

Web-based portal and API integration offer flexible, user-friendly interfaces tailored to varied business transactional needs

How do they evaluate return on investment?

Significant ROI demonstrated in trials with online betting operators including £9 million increased revenue and £600k savings in manual processing costs

Do customers recommend this manufacturer?

Recommended for operators needing scalable, compliant identity verification with high match rates and multi-jurisdictional support

Are there published case studies of successful deployments?

Trials with sports betting, online betting, and casino operators showing improved onboarding, increased revenue, and compliance benefits

Do servers meet specific licensing requirements?

Fully compliant with AML, KYC, and gambling licensing identity verification requirements across multiple regulated markets

What redundancy and failover capabilities exist?

Data centers protected for disaster recovery with no single point of failure ensuring continuous service availability

What network connectivity options are supported?

APIs support integration with client systems; web-based platform accessible globally maintaining secure network connectivity

What uptime guarantees are provided?

High availability supported by secure data centers and robust infrastructure

Do terminals support multiple languages?

Supports multi-language verification checks tailored by jurisdictional and market needs

What connectivity options are available (WiFi, Ethernet)?

Web API, batch service, and user portal access over internet connectivity; supports integration with business process systems

Is real-time transaction reporting available?

ID checks and verification results logged with full audit trails accessible 24/7 for compliance and regulatory monitoring

What document verification capabilities exist?

Verifies identity using multiple data sources including government data, credit bureaus, utility data, and open source databases globally

Is age verification functionality built-in?

Yes, supports age verification to comply with gambling age restrictions in multiple jurisdictions

What database integration capabilities exist?

Integrates with client databases and workflows using flexible APIs and batch services for real-time identity verification

Is real-time identity verification supported?

Real-time validation of identity, date of birth, and address using triangulated data sources

What encryption and security protocols are supported?

Uses high-level data encryption and security protocols following data protection laws and PCI compliance

Is audit trail functionality included?

Comprehensive online audit trail storing all ID checks accessible anytime for regulatory audits and compliance verification

Is responsible gaming monitoring hardware available?

Enables operators to apply risk profiles and identify vulnerable or high-risk players as part of responsible gaming practices

What communication protocols are supported?

Supports integration via RESTful APIs, batch services, and web interfaces with secure communication protocols

Is cloud connectivity available?

Yes, provides cloud-hosted identity verification services with data centers configured for reliability and security

Are there remote monitoring capabilities?

Remote monitoring of transactions and identity verification status with alerting and audit capabilities

What regulatory compliance certifications exist?

Complies with GDPR, AML directives, PCI DSS, and global data protection and gaming-related regulations

Is technical documentation comprehensive?

Comprehensive user guides and developer documentation available for API integration, configuration, and compliance usage

Is 24/7 monitoring and support included?

Yes, continuous monitoring and support services are provided to ensure uptime and compliance adherence