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Brief description of the company

GBG plc is a global identity technology company specializing in identity verification, location intelligence, and fraud prevention solutions, serving sectors including gaming, financial services, government, and retail with over 30 years of experience in digital identity and address verification technologies.

What equipment does the company manufacture?

Identity verification equipment manufacturers - ID scanning and document verification software; biometric verification device manufacturers - facial recognition systems; player tracking hardware manufacturers - digital identity and authentication solutions used in gambling and other sectors.

What is the official website of the equipment manufacturer?

https://www.gbgplc.com.

Where can I find customer support contacts?

United Kingdom support phone +44 (0) 800 198 6460, US support +1 866 642 3240, email contact via support form on website.

What is the technical support phone number?

+44 (0) 800 198 6460 available 24/7 for priority platform support.

Is there a 24/7 support hotline?

Yes, 24/7 platform priority telephone support is available in the UK.

What is the email for technical issues?

[email protected] for technical account management and output queries.

Is there remote technical support available?

Provides remote support and cloud-based solutions for identity verification and fraud management.

Are there regional service centers?

Main operations in the United Kingdom (Chester), United States (Silicon Valley), Australia, Singapore, and Malaysia.

In which languages is support provided?

English primarily; services extend globally including North America, APAC, and Europe.

What are the support operating hours?

24/7 support for priority services in UK; general support typically during business hours Monday-Friday 9am-5pm.

When was the equipment manufacturer established?

Founded in 1989.

Who are the founders and current owners?

Founded in the UK; publicly traded company listed on the London Stock Exchange.

In which country is the company headquartered?

United Kingdom.

What is the company's manufacturing history?

Initially software and data solutions for identity verification, expanded via acquisitions (e.g., Loqate, IDscan Biometrics) to become a major identity and location intelligence technology provider globally.

Are there manufacturing facilities in multiple countries?

Facilities and operational offices in over 20 countries including UK, US, Australia, Singapore, Malaysia.

What certifications does the manufacturer hold?

ISO 27001:2013 certification for data security and compliance.

Which regulatory bodies approve the equipment?

Compliant with regulatory bodies in UK, US, Australia, and various jurisdictions for identity verification and AML adherence.

In which jurisdictions is the equipment certified?

Certified for use in United Kingdom, United States, Australia, Singapore, and multiple international jurisdictions.

Are there quality management certifications (ISO, etc.)?

ISO 27001:2013 for information security management systems.

Which gaming standards are complied with?

Supplies identity verification and compliance solutions tailored to gambling AML and KYC regulations.

Are there partnerships with major casino operators?

Partners with gaming and wagering operators for identity verification and compliance solutions, supporting responsible gambling affordability screening.

What is the market reputation and track record?

Recognized leader in global identity verification technology with strong track record in preventing identity fraud and ensuring compliance across sectors.

What advantages do operators highlight?

Highly scalable digital identity verification, real-time fraud detection, and comprehensive compliance support with excellent integration and data coverage.

How user-friendly is the equipment according to customers?

Solutions emphasize user-friendly, fast onboarding and affordability screening to maintain excellent customer experience.

Is specialized remote gambling equipment offered?

Provides cloud-based identity verification and fraud prevention technologies suitable for online and remote gambling platforms.

Do servers meet specific licensing requirements?

Fully compliant with KYC, AML, and other licensing requirements globally including crypto licensing standards in Hong Kong.

What network connectivity options are supported?

Supports cloud connectivity and API integrations for real-time identity verification and fraud management.

What connectivity options are available (WiFi, Ethernet)?

API-based connectivity, cloud deployment via private/public/hybrid clouds, integration with data partners worldwide.

Do machines include player tracking systems?

Digital identity and authentication systems supporting player verification and tracking at gambling operators.

Are there mobile live gaming setups?

Identity verification solutions optimized for mobile and omnichannel customer onboarding.

What ID scanning equipment is manufactured?

Offers software and biometric document readers that verify passports, visas, driving licenses, ID cards, work permits with facial recognition and anti-tampering checks.

Are biometric verification devices available?

Facial recognition systems for verifying identities and matching against identity documents.

What document verification capabilities exist?

Document authentication technologies including detection of stolen or tampered documents, image tampering detection tech.

Is facial recognition technology included?

Integrated facial recognition for identity verification and fraud prevention.

What passport/ID readers are offered?

Software-based passport and ID document verification with biometric cross-checking.

Is age verification functionality built-in?

KYC and age verification solutions supporting compliance with gaming age restrictions and responsible gambling.

What database integration capabilities exist?

Cloud and API-based integration with real-time access to global data sets for identity verification and fraud assessment.

Is real-time identity verification supported?

Real-time processing with machine learning and orchestration capabilities for swift onboarding and fraud detection.

What anti-tampering devices are available?

Image tampering detection provided through proprietary technology acquired from Verifeyed.

Are there counterfeit detection systems?

Document fraud detection for counterfeit and altered identity documents.

What encryption and security protocols are supported?

Systems secured to ISO 27001 standards employing advanced encryption to protect data and communications.

Is audit trail functionality included?

Comprehensive audit trail and transaction monitoring embedded in platform for compliance tracking.

What compliance monitoring equipment exists?

AML and KYC compliance monitoring and transaction screening platform with regulatory reporting.

Is responsible gaming monitoring hardware available?

Player affordability screening solutions to monitor and prevent excessive gambling behavior.

What communication protocols are supported?

Supports a variety of digital communication protocols and API integrations designed for secure and scalable identity verification services.

Is cloud connectivity available?

Cloud deployment options including private, public, and hybrid clouds with secure API connectivity for global operations.

Are there remote monitoring capabilities?

Remote monitoring of system health and compliance alerts available via cloud platforms.

Is equipment suitable for mobile deployments?

Solutions optimized for mobile onboarding and verification via apps and mobile web interfaces.

What regulatory compliance certifications exist?

ISO 27001:2013 certified, products designed to comply with AML, KYC, and gambling regulatory frameworks globally.

Are installation and setup services provided?

Professional installation and implementation support provided, including face-to-face onboarding and UAT (User Acceptance Testing).

What training programs are available for operators?

Training and onboarding programs available for operators to maximize use of identity verification and compliance solutions.

Is technical documentation comprehensive?

Comprehensive technical documentation and service guides available for clients.

Is 24/7 monitoring and support included?

Yes, 24/7 platform priority monitoring and support services available.