Brief description of the company
Genetec is a global technology company specializing in unified security, public safety, operations, and business intelligence solutions, with a strong focus on security systems for gaming and casino environments.
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What equipment does the company manufacture?
Surveillance integration hardware manufacturers - IP-based video surveillance systems (Omnicast), access control hardware manufacturers - IP access control systems (Synergis), player tracking hardware integration via third-party partnerships including facial recognition, and identity verification equipment manufacturers through integration capabilities (ClearID).
What is the official website of the equipment manufacturer?
https://www.genetec.com/industries/gaming
When was the equipment manufacturer established?
Founded in 1997
Who are the founders and current owners?
Founders include Pierre Racz (current CEO), along with other founding partners; currently privately held.
In which country is the company headquartered?
Canada
What is the company's manufacturing history?
Initially focused on security software platforms, Genetec has evolved to offer integrated IP video surveillance and access control hardware solutions while fostering partnerships for biometric and specialized gaming security technologies.
Are there manufacturing facilities in multiple countries?
Yes, with offices and facilities in North America, Europe (including a European subsidiary in Paris), and Asia-Pacific regions.
What certifications does the manufacturer hold?
Genetec Security Center Synergis™ received CSPN certification from the French Agence Nationale de la Sécurité des Systèmes d'Information (ANSSI) for cybersecurity and physical security.
Which regulatory bodies approve the equipment?
Certified by ANSSI for Europe; widely compliant with global security standards applicable in gaming jurisdictions.
In which jurisdictions is the equipment certified?
Europe (including France), North America (used in Canadian and US casinos), other jurisdictions where IP-based casino security systems are accepted.
Are there quality management certifications (ISO, etc.)?
CSPN security certification from ANSSI for Synergis access control platform.
Has the equipment passed third-party testing?
ANSSI conducted stringent certification testing; partnerships with various third-party biometric and video system vendors with validated integration.
Which gaming standards are complied with?
Compatible with GLI and other regulatory requirements by integrating certified hardware and software components.
Are there partnerships with major casino operators?
Installed at River Cree Resort and Casino (Canada) and used in multiple casinos worldwide with partner technology system integrations.
Does the company participate in gaming trade shows?
Participates in industry events such as Global Gaming Expo (G2E).
What is the market reputation and track record?
Regarded as a leading provider of unified security platforms with significant deployments in gaming venues for surveillance, access control, and identity management.
What feedback do customers provide about the equipment?
Positive feedback on system flexibility, openness, and scalability; praised for unified security management and integration ease.
Where can I find independent equipment reviews?
Reviews highlight robust video management, access control features, and strong third-party integration capabilities.
What advantages do operators highlight?
Open platform architecture allowing easy integration, centralized unified security management, adaptability to evolving casino security needs.
How user-friendly is the equipment according to customers?
Intuitive user interfaces via Security Center Plan Manager, Web Client, and Mobile App enhance operational usability.
How do they evaluate return on investment?
Demonstrated ROI through reduced security risks, enhanced operational efficiency, and streamlined compliance processes.
Do customers recommend this manufacturer?
Recommended for gaming operators seeking unified, scalable security platforms with strong integration capabilities.
Are there published case studies of successful deployments?
River Cree Resort and Casino unified over 1150 cameras and 150 doors under Genetec Security Center platform with enhanced operational and compliance outcomes.
What server specifications are available for gaming operations?
Supports high-performance IP video management servers with megapixel HD video at up to 100 fps; scalable architecture.
Do servers meet specific licensing requirements?
Supports compliance with regulatory gaming commission requirements through integrated surveillance and access controls.
What redundancy and failover capabilities exist?
Enterprise-grade redundancy features to ensure continuous system operation for surveillance and access control.
Is rack-mount equipment available?
Supports rack-mountable server hardware configurations for enterprise deployments.
Are there dedicated gaming server configurations?
Customizable security configurations for casino floors, parking lots, and restricted areas.
What uptime guarantees are provided?
High availability designed for continuous casino security operations.
Do terminals support multiple languages?
Supported in software interfaces.
Do machines include player tracking systems?
Integrated via third-party biometric and RFID systems interfacing through Genetec Security Center and ClearID.
Are specialized gaming cameras available?
Supports integration with industry-leading IP cameras, megapixel HD, and special applications like license plate recognition (AutoVu).
What streaming hardware solutions are offered?
Supports integration with Streamvault appliances for video streaming and staff shuttle bus surveillance.
What audio equipment is included?
Supports intercom communication modules (Sipelia) for live or prerecorded audio paging within casino environments.
Do solutions support multiple camera angles?
Supported via multi-camera IP setup and Genetec Security Center multi-feed display functionality.
What POS terminal models are available for casinos?
Supports integration with POS systems for security correlation.
Are there integrated card readers?
Supports integration of various access card readers via Synergis platform.
Is real-time transaction reporting available?
Provides real-time security event and transaction data integration at operator consoles.
What ID scanning equipment is manufactured?
Supported via integration with third-party document and ID scanners through ClearID identity management.
Are biometric verification devices available?
Third-party facial recognition (e.g., eConnect certified), biometric fingerprint, and other devices supported via open platform.
What document verification capabilities exist?
Through ClearID, supports automated document checks and physical identity management.
Is facial recognition technology included?
Integrates certified facial recognition solutions like eConnect with real-time alerting.
Are there fingerprint scanning solutions?
Supported through partner integrations.
What passport/ID readers are offered?
Supported via ClearID system integrations.
What database integration capabilities exist?
Uses open APIs and SDK allowing seamless database integration for identity and security systems.
Is real-time identity verification supported?
Real-time processing via Genetec ClearID and certified biometric integrations.
Are surveillance integration capabilities included?
Full integration of IP video surveillance (Omnicast) with access control and alarm systems.
What motion detection systems are offered?
Supports motion detection triggering higher frame rate recording and automated alerts.
Is RFID tracking technology available?
Supports RFID reader integration through Synergis and third-party devices.
What alarm and notification systems exist?
Configurable alarm notification with audio and visual alerts, integrated with security operator interfaces.
Is biometric access control available?
Synergis platform supports biometric access control including fingerprint and facial recognition authentications through certified hardware.
What encryption and security protocols are supported?
CSPN certified platform supports secure communication with encryption standards protecting data and credentials.
Is audit trail functionality included?
Comprehensive audit trail and logging for security events and access records.
What player tracking system hardware is available?
Supports third-party RFID, biometric, and card reader hardware integrated through the Security Center platform.
Is real-time gaming data collection supported?
Real-time video and access data monitoring with automated alerts through Security Center.
What compliance monitoring equipment exists?
Digital evidence management via Genetec Clearance supports audits and compliance reporting.
What RFID reader systems are offered?
Supports RFID reader integrations with Synergis access control.
Are there access control card systems?
Supports MIFARE DESFire EV1/2 credentials with secure SAM card protection.
Are there employee identification card systems?
Supports integration with employee badge and ID card systems via Synergis.
What communication protocols are supported?
SIP, IP-based video streaming protocols, Ethernet, WiFi, and open APIs.
Is cloud connectivity available?
Supports hybrid on-premise and cloud deployments for security and identity management.
Are there remote monitoring capabilities?
Live remote monitoring via Security Center Web Client and Mobile app.
What diagnostic and maintenance features exist?
Built-in diagnostic tools for system health and camera status monitoring.
Is equipment suitable for mobile deployments?
Mobile app support allows remote access and monitoring.
Are there indoor/outdoor variants available?
Supports integration of both indoor and outdoor IP cameras and access devices.
What regulatory compliance certifications exist?
CSPN certification (France) and compliance with gaming jurisdiction requirements in North America and Europe.
Are installation and setup services provided?
Offered via certified partners and system integrators globally.
What training programs are available for operators?
Provides online training and certification courses for end users and integrators.
Is technical documentation comprehensive?
Comprehensive and detailed technical documentation with user guides, SDKs, and API references.
Are spare parts readily available?
Spare parts and hardware available through certified partners and distributors.
What warranty terms are offered?
Standard hardware and software warranty terms provided through partners.
Is equipment financing available?
Available through authorized distributors and financing partners.
What maintenance contracts are available?
Offered through certified partners with service level agreements.
Is 24/7 monitoring and support included?
Available through certified partners and service contracts.