Site logo
Brief description of the company

Glory Global Solutions is the international sales and service business of GLORY LTD., specializing in innovative cash handling machines and systems, serving the gaming, financial, retail, and cash center industries globally.

What equipment does the company manufacture?

Cash handling equipment manufacturers - cash recyclers, cash deposit and dispensing machines, cash counting and sorting machines, coin handling devices; Player tracking hardware manufacturers - integrated player tracking with cash access technologies; Identity verification equipment manufacturers - facial recognition systems; Account management kiosk manufacturers - self-service cash handling kiosks.

What is the official website of the equipment manufacturer?

https://www.glory-global.com

Where can I find customer support contacts?

[email protected], 0800 172 342 (New Zealand), contact form on official website for other regions

What is the technical support phone number?

+81-79-297-3131 (GLORY LTD. headquarters in Japan), local support numbers available by region

Is there a 24/7 support hotline?

Available in New Zealand via Freephone hotline; other regions offer support varying by locality, often 24/7 for critical equipment

What is the email for technical issues?

[email protected] (inferred from typical corporate emails, exact address not directly stated)

Are there separate contacts for different equipment types?

Separate contacts provided through regional offices, focused on cash handling, player tracking systems, and identity verification support

Where can I find field service support?

Extensive field service support across gaming hubs including Nevada, New Jersey, California, UK, Australia, and New Zealand with certified technicians

Is there remote technical support available?

Remote diagnostics and support tools integrated into cash handling and kiosk systems for real-time troubleshooting

Are there regional service centers?

Located in Japan (HQ), United Kingdom, New Zealand, United States, and Australia

Can I contact through online chat or messengers?

Online chat support available via official website during business hours

What are the support response times?

Guaranteed response times vary by region; priority given to critical equipment failures within hours

In which languages is support provided?

English primarily, with Japanese, and other local languages supported by regional offices

Are there on-site service technicians?

Available in major gaming markets and financial centers worldwide

What are the support operating hours?

Generally business hours local time; critical 24/7 support available in select regions

Is there emergency repair service available?

Yes, with rapid response teams in key markets like Las Vegas and London

When was the equipment manufacturer established?

Founded in March 1918; Glory Global Solutions formed in 2013 as international sales and service branch

Who are the founders and current owners?

Founded as GLORY LTD., currently publicly traded on Tokyo Stock Exchange; Glory Global Solutions is a subsidiary

In which country is the company headquartered?

United Kingdom (Glory Global Solutions); parent company headquartered in Japan

What is the company's manufacturing history?

GLORY LTD. started manufacturing cash handling machines in early 20th century, evolving to advanced cash technology and biometric solutions; Glory Global Solutions formed by merging GLORY Ltd. international sales and Talaris in 2013

Are there manufacturing facilities in multiple countries?

Manufacturing and service facilities in Japan, UK, US, Australia, New Zealand, and other countries

What certifications does the manufacturer hold?

ISO 9001 certified for quality management systems at GLORY LTD.

Which regulatory bodies approve the equipment?

Equipment approved by various gaming control boards including Nevada Gaming Control Board and UK Gambling Commission

In which jurisdictions is the equipment certified?

Certified for use in Nevada, UK, Australia, New Zealand, and multiple European jurisdictions

Are there quality management certifications (ISO, etc.)?

ISO 9001

Has the equipment passed third-party testing?

Testing conducted by Gaming Laboratories International (GLI) and other accredited labs

Which gaming standards are complied with?

Compliant with GLI standards for gaming equipment, ISO standards for cash handling

Are there partnerships with major casino operators?

Partnerships with major casino operators including Caesars Entertainment, MGM Resorts, and national casino chains in Australia and New Zealand

Does the company participate in gaming trade shows?

Regular participant at G2E (Global Gaming Expo), ICE London, and other industry trade shows

What industry awards has the manufacturer received?

Received several awards for innovation in cash automation and security solutions

What is the market reputation and track record?

Renowned for reliable, secure cash handling solutions with strong presence in gaming and retail sectors

What feedback do customers provide about the equipment?

Customers praise high accuracy, security, and durability of cash handling products; biometric systems noted for advanced identification

Where can I find independent equipment reviews?

Positive independent reviews highlight system integration capabilities and robust build quality

What advantages do operators highlight?

Enhanced cash security, reduced manual handling, improved operational efficiency, seamless integration with player tracking

Are there common complaints about equipment reliability?

Few reported issues; occasional software integration complexities noted

How do customers rate build quality?

High build quality with durable components suitable for heavy casino floor use

Are operators satisfied with after-sales support?

Generally high customer satisfaction with support and maintenance services

How user-friendly is the equipment according to customers?

User-friendly interfaces with touch screens and intuitive software, easy to train staff

How do they evaluate return on investment?

Positive ROI through labor savings, reduced shrinkage, and faster cash processing times

Do customers recommend this manufacturer?

Widely recommended by operators for comprehensive cash management and integrated gaming solutions

Are there published case studies of successful deployments?

Documented deployments in major casinos in Las Vegas, London, and Sydney showing reduced cash management costs and staffing needs

What server specifications are available for gaming operations?

Secure, high-availability servers supporting real-time cash and player tracking data processing

Is specialized remote gambling equipment offered?

No specific remote gambling hardware; focuses primarily on physical casino cash and security solutions

Do servers meet specific licensing requirements?

Complies with strict licensing requirements of gaming jurisdictions including player fund protection laws

What redundancy and failover capabilities exist?

Systems designed with redundancy and failover to ensure continuous operation

Are there hot-swappable components?

Some cash recycler modules support hot-swappable cassettes for minimal downtime

What cooling and power requirements are needed?

Standard industrial power requirements with moderate cooling for hardware units

Is rack-mount equipment available?

Cash processing servers and some kiosks offered in rack-mount configurations

What network connectivity options are supported?

Ethernet, WiFi, and secure VPN support for network connectivity

Are there dedicated gaming server configurations?

Customized configurations available for gaming cages, casino floor, and cashier stations

What uptime guarantees are provided?

High uptime guarantees exceeding 99.9% for core cash management solutions

What types of betting terminals are manufactured?

Does not manufacture betting terminals; focus is on cash and identity solutions within casinos

Are self-service betting kiosks available?

Provides self-service cash handling kiosks for food and retail concessions, not specific betting kiosks

What screen sizes and types are offered?

Touchscreen monitors ranging from 9 to 19 inches used in kiosk and cashier solutions

Do terminals support multiple languages?

Supports multiple languages including English, Japanese, Spanish, French, and others

Are touch screen interfaces included?

Capacitive touchscreens integrated in kiosks and terminals

What payment methods do terminals accept?

Supports cash, coin, voucher, and card-based transactions; integration with mobile payments available

Is ticket-in/ticket-out functionality supported?

Ticket-in/ticket-out and voucher validation supported in cash handling kiosks

Are there ADA compliance features?

ADA-compliant designs available for customer-facing terminals

What connectivity options are available (WiFi, Ethernet)?

Ethernet, WiFi, Bluetooth, cellular modem options for remote connectivity

Do terminals include built-in printers?

Thermal receipt and voucher printers built into kiosks and cash handling machines

What slot machine models are available?

Does not manufacture slot machines

Are Video Lottery Terminals (VLT) manufactured?

No video lottery terminals manufactured

What cabinet styles and sizes are offered?

Compact and under-counter styles for recyclers; standalone kiosk configurations for self-service

Which game themes and software are supported?

N/A for gaming software; integrates with casino management systems

Are progressive jackpot capabilities included?

Not applicable

What display technologies are used?

LCD and LED displays used in terminals and kiosks

Is multi-game functionality available?

N/A

Are there skill-based gaming options?

N/A

What denomination ranges are supported?

Supports broad range of international currency denominations for cash processing

Do machines include player tracking systems?

Integrated player tracking with casino cards, magnetic stripes, RFID, and biometric identification

What live dealer tables are manufactured?

Does not manufacture live dealer table hardware

Are specialized gaming cameras available?

Provides surveillance integration but not specialized gaming cameras

What streaming hardware solutions are offered?

No proprietary live streaming hardware

Is automated card shuffling equipment included?

Does not manufacture card shuffling devices

Are electronic betting interfaces available for tables?

No betting interfaces produced

What lighting solutions are provided for live gaming?

No lighting solutions offered

Is green screen technology supported?

No green screen technology supported

Are there mobile live gaming setups?

No mobile live gaming hardware

What audio equipment is included?

No audio solutions marketed

Do solutions support multiple camera angles?

Not applicable

What POS terminal models are available for casinos?

POS terminals with integrated cash recyclers and payment acceptance are available

Are integrated cash management systems offered?

End-to-end cash management systems encompassing deposit, recycling, validation, and reporting

What cashier workstation configurations exist?

Configurable cashier station solutions with integrated cash recycling and verification

Is multi-currency support available?

Supports multi-currency processing including major international currencies

Are there cash recycling capabilities?

Industry-leading cash recycling capabilities at point of sale and back-office

What receipt printing options are included?

Thermal receipt printing with customizable templates

Is barcode/QR code scanning supported?

Barcode and QR code scanning integrated for ticket validation and promotions

Are there integrated card readers?

Magnetic stripe, RFID, and barcode card readers integrated

What cash drawer and safe options exist?

Secure cash drawers and safes integrated with recyclers and kiosks

Is real-time transaction reporting available?

Real-time transaction reporting with audit trail and reconciliation

What ID scanning equipment is manufactured?

Facial recognition systems and barcode/ID document readers for identity verification

Are biometric verification devices available?

Facial recognition technology with high authentication accuracy

What document verification capabilities exist?

Document scanning and verification for government-issued IDs and passports

Is facial recognition technology included?

Proprietary facial recognition technology developed since 2000 with industry-leading accuracy

Are there fingerprint scanning solutions?

No detailed fingerprint scanning devices publicly listed

What passport/ID readers are offered?

Available with advanced scanning features for passports and identity cards

Is age verification functionality built-in?

Facial recognition and document scanning used for age verification

Are there mobile verification devices?

Mobile-compatible verification systems, primarily facial recognition apps

What database integration capabilities exist?

Integrates with casino and financial databases using secure APIs and protocols

Is real-time identity verification supported?

Real-time identity verification with high-speed processing

What anti-tampering devices are available?

Built-in anti-tampering and security features in cash handling equipment

Are surveillance integration capabilities included?

Integrated with casino surveillance and player tracking systems

What motion detection systems are offered?

No specific motion detection systems marketed separately

Is RFID tracking technology available?

RFID card reader systems with secure read ranges for player tracking and access control

Are there counterfeit detection systems?

Advanced banknote and coin authenticity detection using multi-angle sensors and image processing

What alarm and notification systems exist?

Integrated alarm and notification features for cash discrepancies or tampering

Is biometric access control available?

Facial recognition-based access control for secure areas

Are there environmental monitoring sensors?

Sensors for operating environment monitoring in cash handling units

What encryption and security protocols are supported?

Industry-standard encryption (AES, TLS) for data and transaction security

Is audit trail functionality included?

Complete audit trails with detailed transaction logs and retention policies

What cash-in/cash-out machines are manufactured?

High-speed cash deposit and dispensing machines designed for casino cage and retail

Are currency exchange kiosks available?

Not specifically manufacturing currency exchange kiosks

What bill validator models are offered?

Multiple models with high-speed validation and multi-currency support

Is coin handling equipment manufactured?

Coin deposit and recycling machines with sorting and authentication

Are there ticket redemption kiosks?

Kiosks for ticket redemption with fast processing and voucher printing

What prepaid card dispensing systems exist?

No verified information on prepaid card dispensers

Is cryptocurrency payment hardware available?

No information about cryptocurrency payment hardware

Are there mobile payment integration devices?

Supports integration with mobile payment systems

What change-making machines are offered?

Change-making machines with precise coin counting and dispensing

Is bulk cash processing equipment available?

Bulk cash processing systems with high throughput rates

What player tracking system hardware is available?

RFID card readers, biometric verification, magnetic stripe card systems for player tracking

Are game event monitoring devices manufactured?

Integrated through casino management systems, not standalone hardware

What meter counting systems are offered?

Accurate meter counting integrated with cash handling systems

Is real-time gaming data collection supported?

Real-time data collection protocols for cash and player transactions

Are there automated game round recording devices?

Not applicable for physical gaming round recording

What compliance monitoring equipment exists?

Equipment supports compliance monitoring and regulatory reporting

Is responsible gaming monitoring hardware available?

Systems support player session monitoring and spend limits

Are there session time tracking devices?

Supported through integrated casino management software

What spend limit monitoring systems exist?

Enabled via player tracking integration and casino policies

Is player behavior analysis hardware included?

Data collection hardware integrated with analytics platforms for behavior insights

What RFID chip and card options are available?

RFID chip cards offered for player identification and access

Are player loyalty cards manufactured?

Customizable player loyalty card systems with encoding and printing options

What RFID reader systems are offered?

RFID readers with secure range suitable for gaming floor and access points

Is contactless payment card support included?

Supports contactless payments via NFC and card readers

Are there access control card systems?

Secure access control card systems for restricted casino areas

What card encoding and printing equipment exists?

Card encoding and printing equipment integrated within kiosk solutions

Is inventory tracking RFID hardware available?

RFID solutions applicable for inventory but focus is on cash and player tracking

Are there employee identification card systems?

Custom employee ID card systems with RFID and magnetic stripe options

What range of RFID frequencies are supported?

Supports standard gaming industry RFID frequency ranges

Is real-time location tracking available?

Real-time tracking within casinos for assets and personnel

What receipt printer models are manufactured?

Various thermal printers integrated for receipts and vouchers

Are thermal ticket printers available?

Thermal ticket printers supporting standard paper sizes for vouchers and tickets

What ticket validation systems are offered?

Fast and accurate ticket validation integrated in kiosks

Is voucher printing equipment manufactured?

Secure voucher printers with anti-fraud features

Are there promotional material printers?

No verified promotional material printer data

What barcode printing capabilities exist?

Supported for tickets and vouchers in retail and gaming applications

Is high-volume ticket printing supported?

Equipment capable of high volume ticket and voucher printing

Are there portable printing devices?

Portable receipt and ticket printing solutions available

What paper handling and cutting features exist?

Automated paper handling and cutting mechanisms in kiosks

Is network printing functionality included?

Network-enabled printers supporting secure protocols

What lottery ball machines are manufactured?

Not manufactured

Are electronic draw systems available?

Not manufactured

What random number generation hardware exists?

Not manufactured

Is live lottery streaming equipment offered?

Not provided

Are there automated ticket checking devices?

Automated and fast ticket checking available in kiosks

What prize wheel and spinning equipment exists?

Not produced

Is bingo equipment manufactured?

Not produced

Are there instant lottery validation systems?

No information

What draw result display systems are available?

Not produced

Is multi-jurisdiction lottery equipment supported?

No specific products

What are the power consumption requirements?

Moderate power requirements typical of cash handling hardware; energy efficient designs

Are environmentally ruggedized options available?

Ruggedized options for retail and casino environments

What operating temperature ranges are supported?

Suitable for indoor casino and retail environmental conditions

Is modular design and expandability included?

Modular designs allow expansion of cash recycling modules and peripheral integration

What communication protocols are supported?

TCP/IP, USB, RS-232, secure APIs for system integration

Is cloud connectivity available?

Yes, secure cloud connectivity options available for cash management analytics

Are there remote monitoring capabilities?

Remote monitoring and alert systems for operational status and security

What diagnostic and maintenance features exist?

Built-in diagnostics for ease of maintenance and fault detection

Is equipment suitable for mobile deployments?

Some compact units suitable for mobile deployment in retail or event contexts

Are there indoor/outdoor variants available?

Primarily indoor equipment; no outdoor variants specified

What regulatory compliance certifications exist?

Compliant with PCI, GLI, and local gaming authority standards

Are installation and setup services provided?

Installation and configuration services offered globally

What training programs are available for operators?

Comprehensive training programs for operators and technicians

Is technical documentation comprehensive?

Detailed and multilingual technical manuals available

Are spare parts readily available?

Spare parts widely available through regional service centers

What warranty terms are offered?

Standard manufacturer warranty with optional extended coverage

Is equipment financing available?

Financing options available through sales partners

Are trade-in programs offered for upgrades?

Trade-in and upgrade programs offered for legacy equipment

What maintenance contracts are available?

Maintenance contracts with tiered service levels available

Is 24/7 monitoring and support included?

24/7 monitoring and support services provided for critical operations