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    Granding Technology

    Brief description of the company

    Granding Technology Co., Ltd. is a China-based global provider specializing in biometrics and RFID security products, including fingerprint time attendance, access control systems, facial recognition, turnstiles, and guard patrol solutions, with 18 years of industry experience and a strong R&D team.

    What equipment does the company manufacture?

    Player tracking hardware manufacturers - fingerprint time attendance devices, biometric fingerprint scanners, palm recognition, face recognition systems; Access control hardware manufacturers - fingerprint and face recognition access control systems, turnstile barriers, biometric locks; Identity verification equipment manufacturers - multi-biometric verification including face, palm, fingerprint, RFID card readers; Cash handling equipment manufacturers; Surveillance integration hardware manufacturers - CCTV integration; Networking infrastructure manufacturers - TCP/IP, WiFi-enabled devices.

    What is the official website of the equipment manufacturer?

    https://www.granding.com

    Where can I find customer support contacts?

    Contact via company website inquiry forms; Alibaba supplier contact; email contact through sales portals; phone contact unspecified but available through official channels.

    Where can I find field service support?

    Available globally with specialization in Southeast Asia, Africa, North America, South America, and Eastern Europe; provision of product installation and operator training services included.

    Is there remote technical support available?

    Remote monitoring and management supported via web-based time attendance software (BioTime 8.0) and devices supporting TCP/IP, WiFi, USB, RS232/485 communication protocols enabling remote troubleshooting.

    Are there regional service centers?

    Regional coverage indicated in Southeast Asia, Africa, North America, South America, and Eastern Europe regions; specific center locations not listed.

    In which languages is support provided?

    Supports multi-language interfaces including English, French, Spanish, Arabic, and over 40 languages on access control devices.

    Are there on-site service technicians?

    Available for product installation, customization, and maintenance, with field service coverage in key global markets.

    When was the equipment manufacturer established?

    Founded in 2004 with current advanced operations and specialized R&D established around 2013.

    In which country is the company headquartered?

    China

    What is the company's manufacturing history?

    Originated as a biometrics and RFID security product provider, expanding from fingerprint access control and time attendance into multi-biometric and RFID security solutions; integrated biometric algorithms and embedded system design evolved over 18 years.

    What certifications does the manufacturer hold?

    CE, FCC certifications on various products.

    Does the company participate in gaming trade shows?

    Participation in at least 5 exhibitions historically.

    What is the market reputation and track record?

    Known for reliable biometric security products with a growing international customer base across Americas, Asia, and Africa.

    What feedback do customers provide about the equipment?

    Positive remarks on high verification speed, user-friendly interfaces, and wide biometric verification support.

    What advantages do operators highlight?

    High verification speed, multi-modality biometric authentication, embedded Linux for easy integration, multi-language support, robust design.

    How do customers rate build quality?

    Durable build with weatherproof and IP-rated options like IP65 for outdoor devices.

    How user-friendly is the equipment according to customers?

    Rated highly for user-friendly touch screens and clear graphical interfaces.

    What server specifications are available for gaming operations?

    Supports server/browser architecture with PostgreSQL, MSSQL, MySQL, and Oracle databases; handles up to 500 devices and thousands of users in centralized networks.

    What network connectivity options are supported?

    TCP/IP, WiFi, 3G/4G wireless, USB, RS232/485, Wiegand in/out supported on various devices.

    What screen sizes and types are offered?

    Device screens range from 2.4 inch graphical LCDs to 5 inch color touch screens.

    Do terminals support multiple languages?

    Yes, supports over 40 languages in access control and biometric devices.

    Are touch screen interfaces included?

    Capacitive touch screens with up to 5 inches diagonal available.

    What connectivity options are available (WiFi, Ethernet)?

    Ethernet, WiFi, USB, optional cellular (3G/4G), Wiegand interface.

    What display technologies are used?

    LCD graphical interfaces with clear multi-language text and voice prompt support.

    Do machines include player tracking systems?

    Integrates fingerprint, palm vein, face recognition, and RFID card technology for player tracking and access control.

    What audio equipment is included?

    Speaker voice prompts in multiple languages supported.

    Are there integrated card readers?

    Supports 125KHz proximity ID cards and 13.56MHz IC/MIFARE card readers.

    Is real-time transaction reporting available?

    Real-time data transmission supported with integration into BioTime 8.0 web-based software.

    Are biometric verification devices available?

    Multi-biometric including fingerprint, palm vein, face recognition, facial mask detection.

    Is facial recognition technology included?

    High accuracy facial recognition with fast recognition speed (~1 second); supports mask detection.

    Are there fingerprint scanning solutions?

    Uses BioID fingerprint sensor technology, with capacities from 4,000 to 5,000 fingerprints on devices.

    What database integration capabilities exist?

    Supports PostgreSQL, MSSQL, MySQL, Oracle database integration for attendance and access control systems.

    Is real-time identity verification supported?

    Sub-second recognition speeds for biometric verification.

    What anti-tampering devices are available?

    Devices feature dismantlement alarm, break-in alarm, and duress alarm functions.

    Are surveillance integration capabilities included?

    Compatible with CCTV systems; makes CCTV integration part of product portfolio.

    Is RFID tracking technology available?

    RFID card reading with ranges typical of proximity card technology; frequencies supported include 125KHz and 13.56MHz.

    What alarm and notification systems exist?

    Alarm functions include dismantlement alarm, break-in alarm, duress alarm, scheduled bell, SMS alerts.

    Is biometric access control available?

    Multi-verification access control supporting fingerprint, palm vein, face, RFID card, and password.

    What encryption and security protocols are supported?

    Supports data encryption and secure communication protocols embedded in access control systems.

    Is audit trail functionality included?

    Maintains real-time entrance logs and attendance records with role-based access control and expiration rules.

    What player tracking system hardware is available?

    Biometric and RFID based components including fingerprint readers, palm vein sensors, face recognition cameras, and RFID proximity readers.

    Is real-time gaming data collection supported?

    Devices provide real-time attendance and access data collection via TCP/IP, WiFi, and USB interfaces.

    What RFID reader systems are offered?

    Standalone and network-integrated RFID readers supporting Wiegand protocols and TCP/IP communication.

    Are there access control card systems?

    Proximity and IC cards at 125KHz and 13.56MHz frequencies with secure authentication.

    What range of RFID frequencies are supported?

    125KHz and 13.56MHz.

    Are environmentally ruggedized options available?

    IP65 waterproof and dustproof rated models available for outdoor and harsh conditions.

    What operating temperature ranges are supported?

    0°C to 45°C typical operating range for biometric and access control devices.

    Is modular design and expandability included?

    Devices designed with modular options for adding RFID, card readers, and biometric modules.

    What communication protocols are supported?

    TCP/IP, WiFi, USB, RS232/485, Wiegand in/out, 3G/4G optional.

    Is cloud connectivity available?

    Web-based software systems with private cloud architecture for centralized device management.

    Are there remote monitoring capabilities?

    Web server application and real-time data transmission enable remote device monitoring and alerts.

    What diagnostic and maintenance features exist?

    Embedded Linux systems allow online diagnostics, status monitoring, and event logging.

    Are there indoor/outdoor variants available?

    Indoor biometric terminals and IP65 rated outdoor capable face recognition readers available.

    What regulatory compliance certifications exist?

    CE, FCC certifications.

    Are installation and setup services provided?

    Offers product installation, operator training, and customization services.

    What training programs are available for operators?

    Provides training programs for equipment operators and technicians.

    Is technical documentation comprehensive?

    Comprehensive technical documentation including user manuals, installation guides, and developer integration support.

    Are spare parts readily available?

    Spare parts available for long-term service contracts and maintenance.

    What warranty terms are offered?

    Two-year quality warranty offered on products.

    What maintenance contracts are available?

    Maintenance contracts and specialized service engineers available for quick problem resolution.

    Is 24/7 monitoring and support included?

    Continuous operation devices and monitoring solutions available, specifics on 24/7 support lines not stated.

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