Site logo
Brief description of the company

Guangdong Sinmar Electronic Technology Co., Ltd. is a professional manufacturer specializing in smart touch screen products, digital signage solutions, industrial panel PCs, biometric access control devices, and self-service kiosks with over 10 years of industry experience and a strong global export presence.

What equipment does the company manufacture?

Player tracking hardware manufacturers - biometric palm vein and face recognition devices; Account management kiosk manufacturers - self-service payment kiosks and retail POS systems; Identity verification equipment manufacturers - biometric attendance and access control devices; Access control hardware manufacturers - face recognition and palm vein biometric systems; Player rewards terminal manufacturers - self-service ordering kiosks; Cash handling equipment manufacturers - payment kiosk solutions; Surveillance integration hardware manufacturers; Mobile device integration manufacturers - wall mount tablets and smart control panels; Networking infrastructure manufacturers; Biometric authentication device manufacturers - palm vein scanners, face recognition devices

What is the official website of the equipment manufacturer?

https://gdsinmar.com

Where can I find customer support contacts?

Email: [email protected]

What is the technical support phone number?

+86-20-xxxxxxxx (General contact number available via official channels; specific technical support phone not explicitly published)

What is the email for technical issues?

[email protected]

Where can I find field service support?

Available through certified technicians; company has a production factory in Guangzhou, Guangdong, and a branch in Malaysia serving international markets

Is there remote technical support available?

Offered via online support and communication tools as part of warranty and after-sales service

Are there regional service centers?

Factory and operations primarily in Guangzhou, Guangdong, China with branch in Malaysia for regional support

Can I contact through online chat or messengers?

Support available via Alibaba messaging platform and company website inquiry forms; WhatsApp contact option mentioned

What are the support response times?

Average response time within 2 hours based on customer reviews and company service ratings

In which languages is support provided?

English, Chinese, Japanese, German, French, Spanish, Russian, Portuguese, Traditional Chinese, Italian, Korean, Thai, Vietnamese, Malay, Polish, Arabic, Danish, Greek

Are there on-site service technicians?

Provided in main operational regions including Guangdong and Malaysia; availability for international deployment inferred

What are the support operating hours?

Normal business hours aligned with China Standard Time, specific extended or 24/7 support not explicitly stated

When was the equipment manufacturer established?

Founded November 28, 2014

In which country is the company headquartered?

China

What is the company's manufacturing history?

Established in 2014 as a smart touch screen and digital signage solution manufacturer; expanded product portfolio to include biometric devices, self-service kiosks, industrial computers, and payment solutions; operates an 8000 square meter production factory with dust-free workshops and strict quality control inspections; supports OEM and ODM services

Are there manufacturing facilities in multiple countries?

China (Guangzhou factory), Malaysia branch company

What certifications does the manufacturer hold?

ISO9001, ISO14001, CE, FCC, RoHS, CCC

Which regulatory bodies approve the equipment?

CE, FCC, RoHS, CCC certifications for product compliance and safety

In which jurisdictions is the equipment certified?

China, European Union, United States, other export markets as per CE, FCC, RoHS standards

Are there quality management certifications (ISO, etc.)?

ISO9001 quality management system, ISO14001 environmental management system

Has the equipment passed third-party testing?

Products certified by recognized international certification bodies (CE, FCC, RoHS)

Are there partnerships with major casino operators?

Supplies products to various global markets including Fortune 500 companies; no publicly listed casino-specific operator partnerships

Does the company participate in gaming trade shows?

Participates in global trade shows including gaming and digital signage exhibitions (inferred from industry presence)

What is the market reputation and track record?

Rated 4.9/5.0 in customer review scores with 98.7% on-time delivery and 34% reorder rate indicating strong market reputation and reliable manufacturing consistency

What feedback do customers provide about the equipment?

Highly rated for equipment reliability and quality; product durability and performance commended by customers

What advantages do operators highlight?

High-quality build, reliable biometric authentication, extensive customization options for OEM/ODM, strong after-sales service

How do customers rate build quality?

High build quality confirmed by certifications and customer reviews

Are operators satisfied with after-sales support?

Positive feedback for comprehensive after-sales service including product warranty and technical support

How user-friendly is the equipment according to customers?

User-friendly touch screen interfaces and biometric devices noted for ease of operation

Do customers recommend this manufacturer?

Strongly recommended by customers for reliability and customizability

What network connectivity options are supported?

Supports Ethernet, WiFi connectivity for digital signage and kiosks

Are self-service betting kiosks available?

Manufactures self-service payment and ordering kiosks suitable for retail and restaurant environments

What screen sizes and types are offered?

Wide range of touch screen monitors including 8-inch to 32-inch capacitive multi-touch screens, industrial and commercial-grade

Do terminals support multiple languages?

Supported in devices and software interfaces to accommodate diverse markets

Are touch screen interfaces included?

Capacitive touch screens with multi-touch functionality and explosion-proof options

What payment methods do terminals accept?

Supports NFC, RFID card reading, cash payment modules integration (dependent on kiosk model)

What connectivity options are available (WiFi, Ethernet)?

Ethernet, WiFi, PoE (Power over Ethernet) in selected models

Do terminals include built-in printers?

Available integrated printers in self-service kiosks for receipts and tickets

What cabinet styles and sizes are offered?

Floor standing, wall mounted, desktop kiosk configurations

What display technologies are used?

LCD with LED backlight, industrial grade monitor displays, digital signage panels

Do machines include player tracking systems?

Biometric palm vein recognition, face recognition for identity verification and attendance

What POS terminal models are available for casinos?

Retail self-service POS systems with integrated touch monitors and payment interfaces

What cashier workstation configurations exist?

Standalone and integrated POS hardware for cashier stations

What receipt printing options are included?

Thermal receipt printers within kiosks, supporting standard receipt paper

Is barcode/QR code scanning supported?

Barcode and QR code scanning integration available in select kiosk products

Are there integrated card readers?

NFC, RFID card reader modules included in biometric and kiosk hardware

Is real-time transaction reporting available?

Supported via software integration with backend systems

Are biometric verification devices available?

Palm vein scanners, face recognition cameras, NFC/RFID card readers for attendance and access control

Is facial recognition technology included?

Facial recognition integration for access control and attendance tracking

What database integration capabilities exist?

Integration with attendance and access control management software databases

Is real-time identity verification supported?

Real-time processing in biometric access control and attendance systems

Are surveillance integration capabilities included?

Supports integration with surveillance monitoring systems, particularly biometric access control with cameras

Is RFID tracking technology available?

RFID card reading technology with standard read ranges for access control

Is biometric access control available?

Palm vein, face recognition, NFC/RFID card access control terminals

What encryption and security protocols are supported?

Compliant with industry-standard encryption for biometric and payment data security

Is audit trail functionality included?

Biometric systems incorporate audit trail capability for attendance and access events

Are there mobile payment integration devices?

Supports NFC mobile payment systems integration in self-service kiosks

What player tracking system hardware is available?

Biometric palm vein scanners and face recognition devices for player tracking and identification

Is real-time gaming data collection supported?

Real-time data transmission in biometric attendance and access systems

What RFID reader systems are offered?

RFID card readers for access control and attendance with typical read ranges of a few centimeters

Is contactless payment card support included?

NFC technology supported for contactless payments and access cards

Are there access control card systems?

Supports NFC and RFID proximity cards for door and attendance access control

Are there employee identification card systems?

Compatible with employee NFC/RFID cards for attendance systems

What range of RFID frequencies are supported?

Standard RFID frequency 13.56 MHz for proximity and NFC devices

What receipt printer models are manufactured?

Integrated thermal printers with fast printing speed in kiosks

Are thermal ticket printers available?

Thermal printing technology for receipts and tickets in self-service kiosk solutions

Are environmentally ruggedized options available?

Outdoor digital signage and kiosks designed for durability under various environmental conditions

What operating temperature ranges are supported?

Industrial products suited for typical indoor and outdoor operating temperatures (0°C to 50°C standard range)

Is modular design and expandability included?

Modular design available for industrial panel PCs and kiosk hardware allowing customization and expandability

What communication protocols are supported?

Ethernet, WiFi, PoE, USB interfaces supported

Is cloud connectivity available?

Supported through software solutions and remote management systems for digital signage and kiosks

Are there remote monitoring capabilities?

Remote monitoring and management supported by backend control systems

What diagnostic and maintenance features exist?

Built-in diagnostics in industrial PCs and kiosks with remote troubleshooting capability

Is equipment suitable for mobile deployments?

Compact wall-mount and portable kiosk models support flexible deployment scenarios

Are there indoor/outdoor variants available?

Both indoor and outdoor models available especially for digital signage and kiosk product lines

What regulatory compliance certifications exist?

CE, FCC, RoHS, CCC certifications ensuring compliance with major regulatory standards

Are installation and setup services provided?

Provided through company and partner network including installation and setup assistance

What training programs are available for operators?

Available training programs to assist in product operation and maintenance

Is technical documentation comprehensive?

Comprehensive and clear technical documentation and user manuals provided with products

Are spare parts readily available?

Spare parts stocked in main factories with efficient supply chain management

What warranty terms are offered?

Standard warranty terms offered with product purchase, covering typical manufacturing defects

What maintenance contracts are available?

Maintenance contracts and after-sales service agreements available