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Brief description of the company

HBM is a Reno, Nevada-based company specializing in player card systems for casinos, with decades of experience in player tracking card printing and consulting, offering high-quality magnetic stripe PlayerCard printers and personalized card solutions for casino environments.

What equipment does the company manufacture?

Player tracking hardware manufacturers - PlayerCard printers including magnetic stripe card printers and encoding systems designed for high-volume casino use.

What is the official website of the equipment manufacturer?

https://hbmtechnology.com

Where can I find customer support contacts?

[email protected], phone contacts available through website inquiry

What is the technical support phone number?

Available through HBM Technology with 24x7x365 support implied by casino industry requirements though specific number not publicly listed.

What is the email for technical issues?
Are there separate contacts for different equipment types?

Separate contact channels are provided for player card printers and related accessories; specifics available upon direct inquiry.

Where can I find field service support?

Field service and machine refurbishment support offered locally in Reno, Nevada.

Is there remote technical support available?

Remote troubleshooting support performed by technical staff with decades of casino technical experience.

Are there regional service centers?

Reno, Nevada primary support location

What are the support response times?

Quick response and turnaround times emphasized, but exact times not specified.

In which languages is support provided?

English

Are there on-site service technicians?

Available in primary operational regions; notably Northern Nevada.

What are the support operating hours?

Presumed 24/7 due to casino environment but exact hours unlisted.

Is there emergency repair service available?

Quick turnaround on repairs supported, emergency service implied.

When was the equipment manufacturer established?

Founded in 1928, over 90 years of operational history.

Who are the founders and current owners?

Privately held; founder details not publicly disclosed.

In which country is the company headquartered?

United States

What is the company's manufacturing history?

Initially focused on office equipment and computing products; evolved to specialize in casino player card systems and card printer refurbishments with decades of specialized experience.

Are there manufacturing facilities in multiple countries?

Primarily located in Northern Nevada; no confirmed international manufacturing facilities.

Are there partnerships with major casino operators?

Established partnerships with multiple casinos for player card issuance and tracking solutions.

What is the market reputation and track record?

Recognized as a trusted partner in the player card printing sector with long-term casino client relationships.

What feedback do customers provide about the equipment?

Positive feedback on high volume, reliable player card printing and encoding.

What advantages do operators highlight?

High durability and reliability suited for 24x7 casino operations, expertise in player card print configurations, and fast service turnaround.

How do customers rate build quality?

High-quality print consistency and durable equipment suited for casino environments.

Are operators satisfied with after-sales support?

High customer satisfaction with technical support and repair services.

How user-friendly is the equipment according to customers?

Printers designed for ease of use in casino operational contexts.

Do customers recommend this manufacturer?

Strong recommendations for casinos requiring high-volume, reliable player card issuance.

Are there published case studies of successful deployments?

Deployment with local Reno casinos over multiple decades.

Do machines include player tracking systems?

Integrated with player tracking software; printers compatible with existing casino systems including magnetic stripe formatting.

What database integration capabilities exist?

Compatible with existing casino player tracking software, supporting magnetic stripe card data encoding.

What player tracking system hardware is available?

Magnetic stripe card printers and encoding hardware designed to create player cards for tracking player activity.

Are player loyalty cards manufactured?

Manufacture and customization of player loyalty cards with magnetic stripe encoding.

What card encoding and printing equipment exists?

Magnetic stripe card encoding and printing with Entrust Sigma DS3 and legacy CD800 printers.

Is high-volume ticket printing supported?

High-volume PlayerCard printing capability with Entrust CD800 and Sigma DS3 printers.

Is modular design and expandability included?

Printers support field upgrades including duplex printing and tactile impression features.

Is cloud connectivity available?

Entrust Sigma DS3 player card printer offers remote dashboard monitoring capabilities.

Are there remote monitoring capabilities?

Remote troubleshooting and remote device monitoring provided.

Are installation and setup services provided?

Turnkey sales include installation and setup services.

What training programs are available for operators?

Technical support includes consulting and training for casino operators on player card systems.

Is technical documentation comprehensive?

Comprehensive technical documentation provided for player card printers and configurations.

Are spare parts readily available?

Spare parts available for Entrust CD800 and Sigma DS3 model printers.

What warranty terms are offered?

Manufacturer warranty supported through Entrust brand.

Are trade-in programs offered for upgrades?

Trade-in and upgrade options available, encouraging migration from CD800 to Sigma DS3 printers.

What maintenance contracts are available?

Maintenance and refurbishment contracts offered.